How to piss a shop assistant off...

Joey the lips

The Agogo wrote: »

Obviously, I can't speak for the majority of shopkeeps, but I try my best (hence why I vent my anger on AH). But you're right. Some of my coworkers project these traits. I think the three 100% scores I got from mystery shoppers proves my willingness to bite my tongue and just get on with it when I'm in work.

RE: "Join the dole queue" - If i did that the business would close and six other workers would follow me onto it

Your a dreamer...we are all expendable. Thats why we do a good job... In the hope we are valued but in reality money talks... and bull.... walks.

I can be nice when i need to be as well.

Fukuyama

Joey the lips wrote: »

The Agogo;67349064]Just to give boardsies some methods of getting on the nerves of shopworkers (of which I am one) throughout Ireland:

[feel free to add to the list]

- Throw money on the counter, even if my receiving hand is fully extended Make customer throw money on the counter by giving the attitude you dont want to serve them

Nope. They just throw it there. Or toss their laser card at you. Twice I've had it actualy hit me and fall onto my lap. ****ers should learn manners. I'm good at my job and regularly get 100% with mystery shoppers. Some customers are just dicks.


- Mumble what you want only not to be understood, then accuse me of not speaking English
Dont attempt to make conversation or seem polite that way you leave the customer to believe you could not be bothered.

IF I attempted to make conversation with all of my customers two things would happen. The Q would move much slower and I'd be brushed off in two seconds flat. Have a good laugh with some of my regulars or indeed people who approach me on the floor and are polite in asking a question. Not the muppets who thrust an empty packet of something in my face, ask do we have it and then moan to me when its three isles down.


- Stand there like an idiot even when I'm clearly trying to clean-up/walk past/ close the shop
Clean up the shop like an idot because your in a hurry to the pub afterwards makeing your customers feel like an idot for being in the way

So I suppose you like to stay longer in your job then? Also, people who barge through an area where someones working ARE idiots. Last week I cordoned off the self scan with those extendable rope things as well as place plastic bags over each of the screens to make it 100% clear they're not in use. I leave the are to go to customer service for two seconds. I come back and some stupid bitch has barged through the cordon and removed ALL of the bags in the hopes one might be working.... :mad:

- Asking silly questions like "How much is the 6.50 carwash?" and "Are all your papers gone?" - No, we just sell invisible ones.
Barate your customers for asking a question just because they do not know how to actually approch you and simply say."I want a car wash" or is there a chance you kept a paper back somewhere

Despite popular belief, shops dont keep 'special' stock 'in the back' for special customers who ask the 'special secret question'. If its not on the shelf then its 99% gonna be out of stock. Especially things like Newspapers and fresh food. And asking stupid questions like 'can you not just put these few cans through. Sure it's only ten minutes past 10pm' and then acting as though it was my idea to bring in shorter off licence hours will get you shot down in flames.


- Buy one scratch card at a time, causing a queue to build-up
Make your customer feel pissed off by barateing them for queing up

No no... standing at the till scratching your cards is not Q-ing up. I feel you may be guilty of this crime seeing as you cant distinguish between the two...

Ah fcuk this.... if you dont like your customers join the dole que...someone else will be happy to take the job

Why would I like my customers? ... don't know them personally. Most people are nice and realise that once a shop assistant clocks out they're back to normal. Not people you can verbally assault to make you feel big, look down upon or just be a friggen idiot towards.

Fukuyama

pmcmahon wrote: »

i'd have you sacked,i really would

Lol. But you couldnt.

I hope all those narky customers who 'report' a sales assistant for checking a text message on their phones or 'being rude' (oh the irony!) realise that once you've left the store the manager will shrug it off, maybe even share a joke about 'that 'aul bag' with said sales assistant and then its alllll forgotten about.

You cant get anybody fired.

mikemac

Dean0088 wrote: »

I hope all those narky customers who 'report' a sales assistant for checking a text message on their phones

Grrrr :mad:
I hate when I'm waiting for staff to put through my laser card and they're checking their text messages.
Very ignorant thing to do.
Tesco Ballyfermot, I expect it everytime at this stage

I've not reported anyone though. Management couldn't care less such is the filth of that place so why would they do anything here

When I worked in bars you had to leave your mobile in the cloakroom, if you were checking it behind the bar in front of customers you'd get a warning from HR.
Dead right too

I'm not a narky customer. But I've worked in many hotels and wouldn't dream of texting people or checking my mobile while customers were being served

fasty

Dunnes Stores on the Sundrive Road and that off licence at the top of Bray Mainstreet are two retail outlets this weekend that really made me pissed off with the grumpy attitude of people behind tills.

In Dunnes, I was barely even looked at while all these little fat scangers with fake tans used bad language and talked about how they didn't care if X person was sick, they were leaving at 8 and that was that. No thank you, no please, no acknowledgement that I was anything other than some spectre putting items for them to scan.

Then in that off licence, again I barely got looked at and I was clearly interrupting this lad's ability to read the day's red tops. ****er!

I worked in a petrol station while I was in college so yeah, customers can be pricks, but that's no excuse!

Fukuyama

feelingstressed wrote: »

Grrrr :mad:
I hate when I'm waiting for staff to put through my laser card and they're checking their text messages.
Very ignorant thing to do.
Tesco Ballyfermot, I expect it everytime at this stage

I've not reported anyone though. Management couldn't care less such is the filth of that place so why would they do anything here

When I worked in bars you had to leave your mobile in the cloakroom, if you were checking it behind the bar in front of customers you'd get a warning from HR.
Dead right too

I'm not a narky customer. But I've worked in many hotels and wouldn't dream of texting people or checking my mobile while customers were being served

I'll agree with you there... whilst serving a customer IS rude on the sales assistants part. I cant say it common though. I work in Tesco and dont see much of it. Especially not on tills. Never done it myself.

But honestly, say you're packing a shelf and you check a text or the time. Next thing you have a customer hurdling towards you with an outstretched finger saying their going to report you to your manager. You'd thing I lit up a fag or opened a beer or something:rolleyes:

phill106

In my local shop they often put away the papers 30 mins or more before the shop is closed. Hence my asking the possibilty of papers in the back.
Did it yesterday in fact. And do you know what?


They had.....


Same last week, none on display, but they had one in the back that had been held for someone who never came back.
Different stores. Same result. Cant hurt asking.

Get over yourself OP.

On the whole people who work in shops and bars think that this is just temporary and really they are better than this and most people think that they are better people who work in bars and shops. Great combination when these people meet !

:rolleyes:

eightyfish

kickoutthejams wrote: »

Branching off slightly into barwork.

-At the start of the night: Be sure to inform the barman about your dissatisfaction with the prices. He will be sure to personally reduce the prices.

-On student night: Demand to pay for your individual €3 pint on Laser every time you order, and turn down the offer of cash-back every time.

-On R'n'B night: Whistle at the bar staff to get their attention. They love that.

-At the end of the night: Ask if the bar staff will serve you more drink. If refused, simply ask again. If refused a second time, offer a 20c tip. Repeat.

Fukuyama

phill106 wrote: »

In my local shop they often put away the papers 30 mins or more before the shop is closed. Hence my asking the possibilty of papers in the back.
Did it yesterday in fact. And do you know what?


They had.....


Same last week, none on display, but they had one in the back that had been held for someone who never came back.
Different stores. Same result. Cant hurt asking.

Get over yourself OP.

Doesn't sound like the OP needs to 'get over' himself.Working in Spar doesnt exactly boost your ego you know... He just blew off some steam about a minority of people who will see sales assistants and decide 'hey, I'm having a bad day. I'm going to yell at this 16 year old girl about beans'...

^ its people like that who need to get over themselves.

Fukuyama

Jaxton Helpful Rhino wrote: »

On the whole people who work in shops and bars think that this is just temporary and really they are better than this and most people think that they are better people who work in bars and shops. Great combination when these people meet !

:rolleyes:

Cant say I agree with you there. You'll find people like that in EVERY job who think their just doing their time amongst the rank and file people before they move up in the world. But on the whole, the majority of workers in retail dont think of themselves as above it... I'd say most are damn well happy to have ANY job..

sealgaire

On your first point, there is nothing more annoying when you hand your money to the assistant and they leave it back down on teh counter, when you have handed it to their hand:mad:

BrianJD

Caution...This post may contain some stereotypical views.


to piss a shop assistant off...........

..............yes do come in and grab a large trolley at 2 minutes to closing. I don't mind having to keep cashiers back after they're rostered and sure, they're only cashiers, there there to serve you. Oh, and it wasn't suitable to come in during the previous 15 hours we were open....no problem

Also, while you are standing there in your christmas jumper farmer man paying for your shaws ham and white pan, by all means take a big long noisy lick on your 99 ice cream right in front of me......

Right, I'm off to Ranting and Raving cause I've just started.

mikemac

Dean0088 wrote: »

I cant say it common though. I work in Tesco and dont see much of it. Especially not on tills. Never done it myself.

Every Tesco is different.
Some are filthy kips with a lot (but not all) of useless, ignorant staff and managers like Ballyfermot.
The kind who pause while serving you to shout across to Sharon about their drunken night last night and the latest on Jacinta and her boyfriend. The whole store gets to listen!

Some are clean and tidy, shelfs always stocked correctly like Tesco Clarehall, it's kept realy well and the staff are great. Credit to the staff, it's a large store and if you can't find something they'll walk with you to find it or handle any question realy.

Now if I was Tesco Ireland manager I'd be sacking some managers and promoting some others.
Offtopic post though

ROCKMAN

How to piss a shop assistant off...


Using a saw-off shotgun for all your transactions ,

R0ot

"What do you mean there's no ice?! You mean I have to drink this coffee hot!?"

krudler

phill106 wrote: »

In my local shop they often put away the papers 30 mins or more before the shop is closed. Hence my asking the possibilty of papers in the back.
Did it yesterday in fact. And do you know what?


They had.....


Same last week, none on display, but they had one in the back that had been held for someone who never came back.
Different stores. Same result. Cant hurt asking.

Get over yourself OP.

Why would you buy a newspaper at the end of a working day?

In fact why but a newspaper at all? they have the internet on computers now.

Sanjuro

orourkeda wrote: »

I shudder to think whats going to happen when the general populace engages its grey matter. When this happens the world is totally f*cked.

I wouldn't fret too much. You're going to be waiting a long, long time before that happens.

krudler

Customers can be dicks, so can shop assistants, world keeps turning.

Working in retail has nothing on dealing with customers over the phone, thats ignorance incarnate. Anything a person would say to you in the flesh can be amplified more by the fact you're not standing in front of them. here are some ways to piss off call centre employees..

1. Dont ring in and complain it took ages to get through the automated options, then ask me to do something simple you could have easily done on the automated options yourself, thats the entire point of them being there, so you dont need to speak to someone!

2. dont ring in then complain you cant hear me because you're driving, and ask me to ring you back, YOU RANG ME! if you cant talk, either pull over or wait until you get home! is finding out when your bill is due of such importance that you need to ring as you're bombing down the M50?

3. We are not the speaking clock, stop asking the time, oh and by the way, your phone,that thing in your hand, HAS A CLOCK ON IT!

4. If you dont know which phone operator (who you've been paying a bill to for the past 5 years ) you're with, then you're a fcuking moron. and no I cant fix your fixed line eircom phone, and no we're "not all the same sure"

5. No I cant give you personal information for that person, ever hear of a thing called the data protection act?

6. I know you were drunk last night, I know you're hungover now. No I dont know where your phone is after you "lost" it last night, no I dont know which taxi company you got, no I cant track your phone as if we have some giant monitors that can home in on every phone in the country, this is not The Bourne Identity.

7 "It fell in water" is a cowards way of saying "I dropped it in the jacks". you know, I know, lets cut the bullsh1t.

Corruptedmorals

Act as if shop assistants don't need room to move, particularly when they are pushing/pulling something heavy and awkward. Why bother moving 1 metre to the left, the shop assistant can evaporate through solid mass.

Be unreasonable to the point of abuse about the astonishing revelation that in department stores, main tillbanks can't do refunds. What a surprise!

Stare blankly when notified that a 14 is not in stock here or anywhere in the top-selling item that's been out for weeks. Because how could that happen? The shop assistant MUST be lying. Must proceed to spend 5 minutes demanding to know if shop assistant is telling the truth. "You're sure?....It's not in Rathmines?..Really?..It's not in any stores near?..What about Blanch?..Will you check again to see if Henry Street have it?..Oh right if it's not in Dublin then is it down the country?..No? Is it in Cork, it must be.....Oh...Well where is it then?...It's in SPAIN hahahaha sure what would I be doing there HAHAHAHA"

Jaysoose

I used to work behind a bar in meath and one sunday morning completely hungover (still drunk) a local wagon came up to the bar and slammed down a euro..."pot of tea!!" had seen her in action before typical entitled old witch that had no manners herself but expected treated like a queen.

The boss was at the end of the bar and knew i had been out on the lash and was only covering for a few hours on my day off and i saw him wince expecting my hungover brain to explode....i simply answered "yes madam straight away, take a seat and i will drop it over is there anything else you would like? " Boss pissing himself as the old bag had to slink off back to her seat without getting to moan or complain about 'that young barman'.

I know what i wanted to call her but the only way to deal with these people is confuse the hell out of them.

stannis

Ricardo G wrote: »

Oh right its ok for shop assistants to have their pet hates re customers but not ok the other way round :rolleyes:

Most customers are OK, some act like complete dicks who think they can talk to you any way they want because you're behind the counter. I treat the normal ones in a normal way (hi, please, thanks, goodbye) and the dicks with the contempt they deserve.

"Oh no... you don't have any copies of my favourite newspaper left??? Maybe I should have come in early enough to pick it up before more enterprising people got it first."

clarke1991

Optimalprimerib wrote: »

Ha hes not supposed to be on his phone at a petrol station

oooh i should have said that to him, that wold have really p!ssed him off:p

The Agogo

phill106 wrote: »

In my local shop they often put away the papers 30 mins or more before the shop is closed. Hence my asking the possibilty of papers in the back.
Did it yesterday in fact. And do you know what?


They had.....


Same last week, none on display, but they had one in the back that had been held for someone who never came back.
Different stores. Same result. Cant hurt asking.

Get over yourself OP.

Guaranteed that they had already written up a returns note and bundled them away. I do that aswell. IT causes me an extra 2 minutes of work and rework everytime someone does it.

Buy a newspaper, not an oldspaper.

Plus, retailers are just looking for common decency and sense (which I affored my customers)

kc87

i think shop assistants should realise there only doing a job an untrained monkey could do.

sure hopefully it wont be longs before all those ignorant fooks are traded in for those well mannered self service machines or maybe keep you's there 2 just look after the old people with there change purse

eightyfish

kc87 wrote: »

sure hopefully it wont be longs before all those ignorant fooks are traded in for those well mannered self service machines

O yes good idea.
"UNEXPECTED ITEM IN THE BAGGING AREA! RESISTANCE IS FUTILE!"

Noopti

I have met my fair share of rude and obnoxious shop assistants, and obviously there are rude and obnoxious customers.

Some people are rude and obnoxious, that's life.

Faith+1

Go into a clothes shop and ask if they have your size in Extra Medium!:P

The Agogo

kc87 wrote: »

i think shop assistants should realise there only doing a job an untrained monkey could do.

sure hopefully it wont be longs before all those ignorant fooks are traded in for those well mannered self service machines or maybe keep you's there 2 just look after the old people with there change purse

Then why customers always asking for help?

Change oil
Wash car
Fill air pressure
count change
find items that are on clear display
blah blah blah blah?

Lando Griffin

I was drunk one morning and I went into my local shop.
I went up to an assistant and said
“Hello, I wonder if you could find the following items please” and handed her a slip of paper that read Breakfast.
She burst out laughing.