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Arcade Fire. O2. December 5th/6th - PLEASE READ OP - CROWDSURGE TICKET

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    #332
    8-10
    Registered Users Posts: 13,361 ✭✭✭✭8-10


    Yep got the same email today. Encouraging.


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    #333
    jill_valentine
    Registered Users Posts: 7,090 ✭✭✭jill_valentine


    The UK Crowdsurge tickets have started arriving, so looks good.

    For whatever reason, the UK/Ireland Crowdsurge operation seems to be in a completely different universe to how they work elsewhere.


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    #334
    8-10
    Registered Users Posts: 13,361 ✭✭✭✭8-10


    jill_valentine wrote: »
    The UK Crowdsurge tickets have started arriving, so looks good.

    For whatever reason, the UK/Ireland Crowdsurge operation seems to be in a completely different universe to how they work elsewhere.

    Scott Rodger suggested that the problem they had been having on the continent related to individual venues and promoters. Also, as I said in the megathread, I'd imagine a much larger number of purchases were made with CrowdSurge for the UK and Dublin date rather than the others. At Madrid only a tiny number of thousands were affected by their screw-up.

    In any case yep, looking good for Dublin tickets. Any idea where they're coming from?


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    #335
    indiewindy
    Registered Users Posts: 1,425 ✭✭✭indiewindy


    8-10 wrote: »
    Scott Rodger suggested that the problem they had been having on the continent related to individual venues and promoters. Also, as I said in the megathread, I'd imagine a much larger number of purchases were made with CrowdSurge for the UK and Dublin date rather than the others. At Madrid only a tiny number of thousands were affected by their screw-up.

    In any case yep, looking good for Dublin tickets. Any idea where they're coming from?
    They'll be coming from England via the royal mail registered post


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    #336
    Toast
    Registered Users Posts: 2,829 ✭✭✭Toast


    I suppose no one has their despatch mail yet? I'm very wary that if they don't get posted tomorrow they'll say it is too late to send them now and it will be at the box office. If I have nothing in the morning I'll be mailing them again.


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    #337
    splashthecash
    Registered Users Posts: 2,316 ✭✭✭splashthecash


    I was expecting the dispatch mail today but nothing yet. They better pull the finger and get moving!!


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    #338
    penexpers
    Closed Accounts Posts: 4,038 ✭✭✭penexpers


    This is bloody ridiculous. Never using CrowdSurge again. The benefit of saving a few euro is far outweighed by this nonsense.


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    #339
    L'prof
    Registered Users Posts: 12,038 ✭✭✭✭L'prof


    penexpers wrote: »
    This is bloody ridiculous. Never using CrowdSurge again. The benefit of saving a few euro is far outweighed by this nonsense.

    I will if it means I can buy tickets for a gig that sold out hours ago!


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    #340
    BaZmO*
    Registered Users Posts: 18,625 ✭✭✭✭BaZmO*


    Why are you all getting you knickers in a twist? If you get the tickets next week that's plenty of time. The gigs are over a week away.

    I think some people just like to have a moan. Worse case scenario you pick them up at the venue. It's hardly the end of the world.


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    #341
    penexpers
    Closed Accounts Posts: 4,038 ✭✭✭penexpers


    BaZmO* wrote: »
    Why are you all getting you knickers in a twist? If you get the tickets next week that's plenty of time. The gigs are over a week away.

    I think some people just like to have a moan. Worse case scenario you pick them up at the venue. It's hardly the end of the world.

    It's not the end of the world but it's a damn inconvenience. Plus I was forced to pay extra for registered post.

    Honestly, if TM pulled this stunt, everyone would be up in arms. Just because the ticket agency is different doesn't make it less wrong.


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    #342
    BaZmO*
    Registered Users Posts: 18,625 ✭✭✭✭BaZmO*


    penexpers wrote: »
    It's not the end of the world but it's a damn inconvenience. Plus I was forced to pay extra for registered post.

    Honestly, if TM pulled this stunt, everyone would be up in arms. Just because the ticket agency is different doesn't make it less wrong.
    Stunt? What stunt?
    Please Note: Printed tickets will usually be despatched 14 days before the event. If you do not receive your tickets 5 days before the event please contact us using the relevant contact info listed on our contact page:
    http://crowdsurge.com/index.php?menu=contact

    They sent an email on Tuesday (23/11/10) saying tickets in the process of being despatched. Gigs are the 5th and 6th. So again, what stunt?


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    #343
    nxbyveromdwjpg
    Closed Accounts Posts: 4,402 ✭✭✭nxbyveromdwjpg


    As I said already in this thread, I need to get rid of one ticket. They are really putting me out, ****ing pain in the hole.


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    #344
    penexpers
    Closed Accounts Posts: 4,038 ✭✭✭penexpers


    BaZmO* wrote: »
    Stunt? What stunt?



    They sent an email on Tuesday (23/11/10) saying tickets in the process of being despatched. Gigs are the 5th and 6th. So again, what stunt?

    Don't need to be a genius to work out that postage fee x no. of orders x 2 nights = nice tidy profit.


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    #345
    Toast
    Registered Users Posts: 2,829 ✭✭✭Toast


    BaZmO* wrote: »
    So again, what stunt?

    Check up a few posts about the guy who had the same thing happen with his tickets in Milan.

    They didn't hand out the tickets until after the doors opened meaning they effectively start queuing to pick up tickets when the doors opened. Given how many people bought tickets via this method in Dublin think of that queue outside the O2 in freezing weather. You can be sure that with 3 bands to play Devandra Banhart will be starting fairly early after doors so if you want to see one of the acts you paid for you'll want to be there extremely early to ensure you aren't queuing when he is playing.

    Also the guy above after getting his tickets found they weren't even the correct ones he ordered. If that happens here think about all the people arguing to the ticket booth as they pick up the tickets delaying things further.

    Fact is we all paid for them to be delivered and not have to deal with this hassle.. they told us they'd be sent out by today and we'd get a tracking email to confirm this. We haven't received this yet. By their own website these should have been sent out 2 weeks before the event. For the Sunday event tomorrow represents the five working days where their own website says you should probably start worrying.


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    #346
    BaZmO*
    Registered Users Posts: 18,625 ✭✭✭✭BaZmO*


    I one of those people too, but I'm not moaning.

    You're talking about what happened in a gig in Milan. The gigs are still over a week away in Dublin.


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    #347
    penexpers
    Closed Accounts Posts: 4,038 ✭✭✭penexpers


    BaZmO* wrote: »
    The gigs are still over a week away in Dublin.

    By rights they should have sent the tickets by Monday at the latest. They didn't. They said they would send them yesterday/today. They didn't. They have utterly failed. Do you have any idea how slow registered post from the UK to here can be? Even if they send them tomorrow, there's no guarantee that they'll get here in time for the gig on Sunday.

    I'm glad you enjoy paying for a service that you don't recieve, cos I don't.


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    #348
    nxbyveromdwjpg
    Closed Accounts Posts: 4,402 ✭✭✭nxbyveromdwjpg


    Just writing to inform you that your tickets for this event have been dispatched.
    Therefore you should receive them in 5 working days.

    Your tracking number and further information for this shipment will be emailed to you tomorrow.


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    #349
    Aldebaran
    Closed Accounts Posts: 2,053 ✭✭✭Aldebaran


    Just got dispatch confirmation too. Hope it doesn't actually take 5 working days though, thats going to be cutting it close.


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    #350
    8-10
    Registered Users Posts: 13,361 ✭✭✭✭8-10


    Toast wrote: »
    Check up a few posts about the guy who had the same thing happen with his tickets in Milan.

    They didn't hand out the tickets until after the doors opened meaning they effectively start queuing to pick up tickets when the doors opened. Given how many people bought tickets via this method in Dublin think of that queue outside the O2 in freezing weather. You can be sure that with 3 bands to play Devandra Banhart will be starting fairly early after doors so if you want to see one of the acts you paid for you'll want to be there extremely early to ensure you aren't queuing when he is playing.

    Also the guy above after getting his tickets found they weren't even the correct ones he ordered. If that happens here think about all the people arguing to the ticket booth as they pick up the tickets delaying things further.

    For the record, that was me. They failed to deliver tickets to me for the Bologna and Madrid shows, both ended up being will call. They have refunded the postage for the Bologna show, after I think 4 or 5 emails, but have yet to do so for Madrid (I will continue to email)

    The Madrid box office gave out seated tickets (ground floor but way at the back like in The Point behind the standing crowd) instead of standing which were ordered. In fairness the venue staff were very good, they got a number of seated people onto the floor and also helped this other couple who paid for 4 tickets from CS but only got 2 at the box office. But it was a huge screw up from the ticket agent and the band's management has said he'd look into it for us.

    HOWEVER, unlike either of those shows, I got the dispatch emails for the Dublin shows. It appears that the company actually have the ability to post them this time. I figure they have a lot more orders for Dublin and the UK than they did for the likes of Bologna and Madrid and I agree, it would be a disaster to have people queueing up in the same way. Especially if they gave out wrong tickets!

    In short, I am confident that these tickets will arrive on time and am a lot happier having received the dispatch emails this time as opposed to before when they said nothing and sent nothing up until 3 days before the shows.

    In future, TM, not CS!


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    #351
    penexpers
    Closed Accounts Posts: 4,038 ✭✭✭penexpers


    Still no sign of dispatch for me.


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    #352
    indiewindy
    Registered Users Posts: 1,425 ✭✭✭indiewindy


    Just got another email stating my tickets were posted yesterday
    Dear *****,

    The Tracking reference code for your shipment is *********. Your order was sent by TNT Post yesterday and you should receive them during the next working week.

    We hope you enjoy the event.

    Kind Regards

    The Team @ CrowdSurge


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    #353
    BaZmO*
    Registered Users Posts: 18,625 ✭✭✭✭BaZmO*


    Just got that email too. That means I'll more than likely get my tickets before the gig. Bloody charlatans!


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    #354
    johnnykilo
    Registered Users Posts: 1,181 ✭✭✭johnnykilo


    Anyone know where to check the tracking number? I went to the TNT website but I just kept going round in circles trying to check where my tickets were.


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    #355
    L'prof
    Registered Users Posts: 12,038 ✭✭✭✭L'prof


    johnnykilo wrote: »
    Anyone know where to check the tracking number? I went to the TNT website but I just kept going round in circles trying to check where my tickets were.

    Track package.


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    #356
    Woden
    Registered Users Posts: 6,560 ✭✭✭Woden


    Getting Destination not found for my package.

    Annoyed how close this has gotten. Presuming they will need to be signed for on arrival and can't guarantee someone will be there.


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    #357
    CiaranC
    Closed Accounts Posts: 6,300 ✭✭✭CiaranC


    This will be signed for delivery, a pain in the ****ing arse. Should have bought off ticketmaster instead of these chancers.

    Package not found on tnts website too, great.


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    #358
    DeiseX
    Registered Users Posts: 92 ✭✭DeiseX


    I am getting the same when I try enter the Tracking Number - this is some load of balls!


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    #359
    sammalone
    Registered Users Posts: 110 ✭✭sammalone


    Same here, tried the tracking number a number of different ways and nothing but I'm sure we should have them by Wednesday so a day or two to collect em if nobody in house to sign when they come. Awkward alright though as I've been telling the girlfriend we have tickets and we travelling from Cork so booked hotel and all so would be more relaxed if I had em in me paw! Should be a great gig though and we'll all forget about the CS doubts after a few tunes


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    #360
    CiaranC
    Closed Accounts Posts: 6,300 ✭✭✭CiaranC


    Yeeeeeeah, cept you cant collect from TNT


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    #361
    penexpers
    Closed Accounts Posts: 4,038 ✭✭✭penexpers


    They'll be delivered by An Post here.


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