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My laptop broke loss of software

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  • 09-08-2010 6:50pm
    #1
    dillo2k10
    Registered Users Posts: 1,397 ✭✭✭


    Hi,
    My sony laptop which is still in warranty has broken down. The backlight and the HDD has broken and so I lost everything. I am geetting a replacement from power city but I have just realised that I am not going to have all of my software. I had over €700 worth of work related software on the laptop are power city or sony responsible for paying for this?


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    #2
    pickarooney
    Moderators, Arts Moderators Posts: 35,472 Mod ✭✭✭✭pickarooney


    Most software can be reinstalled and activated using the licence key you were given when you purchased it so essentially you shouldn't have lost anything except perhaps personal data (if you didn't back up regularly).


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    #3
    sunnysoutheast
    Registered Users Posts: 2,072 ✭✭✭sunnysoutheast


    dillo2k10 wrote: »
    Hi,
    My sony laptop which is still in warranty has broken down. The backlight and the HDD has broken and so I lost everything. I am geetting a replacement from power city but I have just realised that I am not going to have all of my software. I had over €700 worth of work related software on the laptop are power city or sony responsible for paying for this?

    I don't think they would be responsible for consequential losses to applications or personal data.

    You should be able to reinstall, if your licences are still valid then you can probably download the latest versions of each application if you can't find the disks. Another suggestion, for personal data, may be to see if they will let you give the HDD to a data recovery specialist.

    SSE


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    #4
    jimmycrackcorm
    Registered Users Posts: 14,339 ✭✭✭✭jimmycrackcorm


    dillo2k10 wrote: »
    Hi,
    My sony laptop which is still in warranty has broken down. The backlight and the HDD has broken and so I lost everything. I am geetting a replacement from power city but I have just realised that I am not going to have all of my software. I had over €700 worth of work related software on the laptop are power city or sony responsible for paying for this?

    Ok- how do you know that both the backlight and the HDD have broken.
    Backlight is a common problem on laptops to the point of basically making a laptop useless. However in a lot of cases a HDD can be rescued by plugging it in as a second hDD for another computer.


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    #5
    TheDriver
    Registered Users Posts: 12,517 ✭✭✭✭TheDriver


    software can be reinstalled and also you should have had discs and licences, if not then you should have got them at the time from the vendor so chase them up.
    As for personal data, we are all guilty of not backing up, its not sony or PCs fault at all.


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    #6
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,497 Mod ✭✭✭✭Cabaal


    dillo2k10 wrote: »
    I had over €700 worth of work related software on the laptop are power city or sony responsible for paying for this?

    First off,
    You should always backup your data, any hardware can fail and its not the fault of the company if you don't backup your stuff.

    Secondly, you should have the licenses and installation files for the software your running, if its work related then your employer should have it.


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    #7
    ttm
    Closed Accounts Posts: 2,045 ✭✭✭ttm


    afaik SONY are one of those ****ty firms that DO NOT supply any discs with there laptops. When you first swtich on you get asked to supply a number of DVD's to make the software discs if OP didn't and many people don't then he hasn't even got an OS installation disc to get him started.

    So I'd say its more an issue of the rights and wrongs of not getting orignal discs anything installed after that is the OP's problem.


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    #8
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,497 Mod ✭✭✭✭Cabaal


    ttm wrote: »
    afaik SONY are one of those ****ty firms that DO NOT supply any discs with there laptops. When you first swtich on you get asked to supply a number of DVD's to make the software discs if OP didn't and many people don't then he hasn't even got an OS installation disc to get him started.

    So I'd say its more an issue of the rights and wrongs of not getting orignal discs anything installed after that is the OP's problem.

    The problem is the OP doesn't say its the sony supplied software he/she states its work related software, so the fault would be fully with the OP if he didn't keep licenses or install CD/DVD's.


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    #9
    FortyPlusHubby
    Closed Accounts Posts: 79 ✭✭FortyPlusHubby


    dillo2k10 wrote: »
    I had over €700 worth of work related software on the laptop are power city or sony responsible for paying for this?

    No, and if you read the small print in the warranty document you'll see their liability is limited to the hardware.

    Cheers,

    40pH


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    #10
    Cuddlesworth
    Registered Users Posts: 13,995 ✭✭✭✭Cuddlesworth


    They only have to return the product in the same condition you bought it at.


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    #11
    the_syco
    Registered Users Posts: 37,301 ✭✭✭✭the_syco


    ttm wrote: »
    So I'd say its more an issue of the rights and wrongs of not getting orignal discs anything installed after that is the OP's problem.
    Nope. User has a hidden partition that they can reformat the laptop with.


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    #12
    ttm
    Closed Accounts Posts: 2,045 ✭✭✭ttm


    the_syco wrote: »
    Nope. User has a hidden partition that they can reformat the laptop with.

    So what use would that hidden partition be on a broken HDD?


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    #13
    the_syco
    Registered Users Posts: 37,301 ✭✭✭✭the_syco


    ttm wrote: »
    So what use would that hidden partition be on a broken HDD?
    The same amount of use that discs would be...


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