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Samsung Tocco Lite

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  • 10-08-2010 5:26pm
    #1
    Crunchy Friends
    Registered Users Posts: 233 ✭✭


    Hi guys,
    Just looking for a bit of advice...

    I have a pink Samsung Tocco Lite that my mam bought me for Christmas 8 months ago. Over the past week the touchscreen has stopped working. Unfortunetly I don't have a receipt for it and god knows where the box is..

    Just wondering is there ANYTHING that can be done before I fork out for a new one!

    Cheers


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    #2
    cyning
    Registered Users Posts: 3,251 ✭✭✭cyning


    Bring it in for repair: you only need to hold onto the box for 28 days. I also would never look for a receipt for a repair once its over the 28 days. (I work in a phone shop). Providing its not moisture damaged or physically damaged it will be free too :)


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    #3
    Crunchy Friends
    Registered Users Posts: 233 ✭✭Crunchy Friends


    cyning wrote: »
    Bring it in for repair: you only need to hold onto the box for 28 days. I also would never look for a receipt for a repair once its over the 28 days. (I work in a phone shop). Providing its not moisture damaged or physically damaged it will be free too :)


    Ah! Cheers for that! And thanks for the speedy reply! I'll go down to Meteor tomorrow with it so :D


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    #4
    delllat
    Closed Accounts Posts: 1,388 ✭✭✭delllat


    cyning wrote: »
    Bring it in for repair: you only need to hold onto the box for 28 days. I also would never look for a receipt for a repair once its over the 28 days. (I work in a phone shop). Providing its not moisture damaged or physically damaged it will be free too :)

    how do they know where it came from ? imei number ??
    i thought a receipt was necessary to prove place of purcvhase and purchase date among other things

    not many shops would agree to a free repair of anything near a year old without a receipt


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    #5
    antocann
    Registered Users Posts: 1,348 ✭✭✭antocann


    they only have to key in the imei number and it tells them weather the fone is in warrenty or not


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    #6
    cyning
    Registered Users Posts: 3,251 ✭✭✭cyning


    antocann wrote: »
    they only have to key in the imei number and it tells them weather the fone is in warrenty or not
    This! Also phones have a two year warranty not one! Tocco Lites aren't on the market two years either :)


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    #7
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Warranties are in additional to your statutory rights. You are entitled to expect the phone to last a reasonable period of time (assuming that there is no excessive user wear and tear).

    A failing screen within 8 months doesn't sound reasonable to me.


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    #8
    delllat
    Closed Accounts Posts: 1,388 ✭✭✭delllat


    dudara wrote: »
    Warranties are in additional to your statutory rights. You are entitled to expect the phone to last a reasonable period of time (assuming that there is no excessive user wear and tear).

    A failing screen within 8 months doesn't sound reasonable to me.

    it definately doesnt sound reasonable but if i was a vendor id only accept returns on items that were purchased from me

    i keep receipts for everything that can malfunction ,even maxtor 1tb external hdd drives that came with a 5 year warranty

    almost 2 years later theyre still working 24/7 never been switched off but i know they will fail inside 5 years and il get a replacement


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    #9
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    delllat wrote: »
    it definately doesnt sound reasonable but if i was a vendor id only accept returns on items that were purchased from me

    Understandable - but the phone's IMEI number will (should) uniquely identify it as having been sold from that shop.


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