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Eircom vs Vodafone-stuck in middle!!

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  • 11-08-2010 2:25pm
    #1
    teagasc
    Registered Users Posts: 2 ✭


    Hello all,

    In April I took out a 1 year contract with vodafone for landline/broadband. I have recently moved to a new house where I need a phone line installed to continue my contract.The only telephone company that installs landlines in Ireland is Eircom. They will only install it if I take a 6month contract with them. I have offered to pay for the technician visit/labour but they have declined. I contacted Vodafone and they have said I have to pay €330 cancellation fee. When I took out contract there was possibility of me moving house and I enquired could I take contract to different address. They said yes. They are now saying that they said 'yes' providing a landline is installed. THis was not said to me at the time (but apparently is in terms and conditions acc to vodafone!). I am happy with vodafone-very frustrated re eircome terms and conditions and it seems to me the only person thats going to get caught in this is myself!!!
    Has anyone else encountered this problem?? If so how did it work out?? If not any ssuggestions/feedback!!


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    #2
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    teagasc wrote: »
    They said yes. They are now saying that they said 'yes' providing a landline is installed. THis was not said to me at the time (but apparently is in terms and conditions acc to vodafone!).

    It should be obvious that you couldn't continue a land line based service without a land line, so one would definitely be needed.

    You can buy out of the eircom contract for €130, or something like that. Get eircom to install the line, then move to Vodafone and eircom will bill you for it.


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    #3
    keithclancy
    Registered Users Posts: 9,208 ✭✭✭keithclancy


    teagasc wrote: »
    Hello all,

    In April I took out a 1 year contract with vodafone for landline/broadband. I have recently moved to a new house where I need a phone line installed to continue my contract.The only telephone company that installs landlines in Ireland is Eircom. They will only install it if I take a 6month contract with them. I have offered to pay for the technician visit/labour but they have declined. I contacted Vodafone and they have said I have to pay €330 cancellation fee. When I took out contract there was possibility of me moving house and I enquired could I take contract to different address. They said yes. They are now saying that they said 'yes' providing a landline is installed. THis was not said to me at the time (but apparently is in terms and conditions acc to vodafone!). I am happy with vodafone-very frustrated re eircome terms and conditions and it seems to me the only person thats going to get caught in this is myself!!!
    Has anyone else encountered this problem?? If so how did it work out?? If not any ssuggestions/feedback!!

    Cheapest option is to tell Eircom you moved house, ask them to move service and then switch over to whoever when the contract is up.


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