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problem with UPC installation

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  • 23-08-2010 1:45am
    #1
    whittler
    Registered Users Posts: 85 ✭✭


    5 weeks ago i signed up to have upc installed in my house.When then installers came they set everything up and when they hooked up my lcd tv to the digibox the screen of the television went completly white, after a week they returned to take away the telly to be repaired and admitted it was there fault as it was previously working fine. after a month of phone calls they got back to me and said they could not fix it and said they would return the tv along with a cheque for 300 euro to have it repaired, iv beent o 3 0r 4 places to see can it be fixed and they say it cannot be, should i accept the tv back? or insist that they replace it or have it fixed themselves?


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    #2
    foggy_lad
    Closed Accounts Posts: 20,373 ✭✭✭✭foggy_lad


    They broke it they should fix or give you the price of a new television as you would not have the same rights if they replaced it with a second hand tv. At the moment you have statutory rights with your tv but if replaced by a third party not the original retailer then those statutory rights are gone


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    #3
    whittler
    Registered Users Posts: 85 ✭✭whittler


    thanks for your reply but they will not fix it as they said it cant be fixed this is why i need to no now how i stand with this


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    #4
    xp90
    Banned (with Prison Access) Posts: 583 ✭✭✭xp90


    Duncan%20Stewart.JPG


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    #5
    Paulw
    Registered Users Posts: 13,381 ✭✭✭✭Paulw


    Tell them that you want it repaired or replaced.

    If they are not willing to give you the cost of a replacement TV (same make/model) then you should file a case with the small claims court.


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    #6
    MagicMarker
    Banned (with Prison Access) Posts: 32,865 ✭✭✭✭MagicMarker


    If they can't fix it how do they expect you to?

    Tell them you want the full cost of the tv back.


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    #7
    antoinolachtnai
    Registered Users Posts: 9,799 ✭✭✭antoinolachtnai


    What is the TV really worth? How much would it cost to replace it?


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    #8
    whittler
    Registered Users Posts: 85 ✭✭whittler


    well it was 1200 euro when we bought it about 14 months ago.


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    #9
    smelltheglove
    Registered Users Posts: 4,503 ✭✭✭smelltheglove


    I would recommend sending them a registered letter including a copy of the receipt for the tv and the details of all calls etc you have made. In this letter tell them you do not wish to receive the tv back along with the cheque as the tv cannot be repaired instead you would like a replacement tv to the value of the value of the damaged tv to include warranty or a cheque for the full amount of the tv so you can replace it yourself. Tell them they have 14 days (10 working days) to respond before you go to the small claims court.


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    #10
    whittler
    Registered Users Posts: 85 ✭✭whittler


    still have got no where with these people there the worst company ever im going to seek leagal advice on this tomorrow


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    #11
    whittler
    Registered Users Posts: 85 ✭✭whittler


    SO WHAT I WOULD SAY TO ALL PEOPLE IS STAY WELL CLEAR OF RD COMMUNICATIONS


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