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Consumer law help

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  • 25-08-2010 2:14pm
    #1
    dillo2k10
    Registered Users Posts: 1,397 ✭✭✭


    Hi,
    I am having a problem with power city and was looking for a link to where it says in the law (not just a guide) that goods must me of merchantable quality, and if there is a problem a repair should be permanent (is wasnt, twice and I want a refund) and that it is up to the seller to put all things right not the manufacturer.


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    #2
    Thoie
    Registered Users Posts: 6,344 ✭✭✭Thoie


    Here you go:

    http://www.irishstatutebook.ie/1980/en/act/pub/0016/index.html


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    #3
    dillo2k10
    Registered Users Posts: 1,397 ✭✭✭dillo2k10


    Thoie wrote: »
    Here you go:

    http://www.irishstatutebook.ie/1980/en/act/pub/0016/index.html

    I was already looking at that but I cant find where it says all of this?


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    #4
    axer
    Registered Users Posts: 5,517 ✭✭✭axer


    dillo2k10 wrote: »
    I was already looking at that but I cant find where it says all of this?
    See section 14.

    You need to know a little about contract law as the sale of goods act just implies terms in every sales contract between a consumer and a person selling as part of a business.


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    #5
    Welease
    Registered Users Posts: 3,834 ✭✭✭Welease


    OP, don't be afraid to raise a complaint on the Power City web site.. (the complain form sucks though btw.. limited to 100 chars or so) but they do seem to take them seriously..

    I was given shockingly poor service by Powercity out in Liffey Valley, told a bunch of lies and left sitting round for 5 hours for a product they didnt even have (after they charged me for it).. The manager wouldn't do **** to fix the issue..

    Raised a complaint on their web site, got a call within 30 mins (this was about 7pm in the evening).. and a promise the product would be delivered to my house next day free of charge.. and it was...


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