Tesco Mobile 3g - Anyone having Problems

Tesco Mobile: Paul · 17-06-2011 7:53pm

Hi Tall Chapy

What is your phone model?

Regards
Paul

tall chapy · 18-06-2011 5:10pm

Hi Paul,
It was in the title Samsung S8500 Wave (BADA o/s)

Tesco Mobile: Paul · 18-06-2011 11:17pm

Only value you need for Internet is the APN tescomobile.liffeytelecom.com

Did you try the phone settings tool again?

I will check out to see if there is an issue.

Regards
Paul

tall chapy · 19-06-2011 4:40pm

Hi Paul
Searched you tube to see if I was doing it correctly. I was, the only new if information that I gleamed from this was the APN is case sensitive. The first letter in Tescomobile was in caps. Deleted old O2 settings, Altered the case sensitive letter & reset internet profile to Tesco and it worked and it was fast enough.
Thanks again

mrqpr · 27-06-2011 4:26pm

Hi,
Using tesco mobile for a couple of months now. All is fine besides the excessive battery consumption. This is not due to background data, synching, apps running too long, etc as I've used the same android phone on a different network with no such consumption issues. Is it possible that the roaming setting that is required for data is causing the problem? Or the network infastructure? I understand that the handover back and from edge to 3g, etc can cause quite a drain on phones. I've tried changing the setting of the PRL also, but this has only given temporary results. When 3g is switched off the phone can run for 3 days without charge so the battery is in good shape. Anybody else noticed excessive battery issues? 100% can drop to red in 30 minutes of browsing in some areas!!

Vick7 · 27-06-2011 6:39pm

My coverage can go from full to none in the one room. Regularly have people saying they tried to ring me. Might be my phone but no problems on Vodafone before. Also can't send a picture message says "subscribe to packet data first". Saving a fortune though.:)

Tesco Mobile: Paul · 28-06-2011 12:34pm

mrqpr wrote: »

Hi,
Using tesco mobile for a couple of months now. All is fine besides the excessive battery consumption. This is not due to background data, synching, apps running too long, etc as I've used the same android phone on a different network with no such consumption issues. Is it possible that the roaming setting that is required for data is causing the problem? Or the network infastructure? I understand that the handover back and from edge to 3g, etc can cause quite a drain on phones. I've tried changing the setting of the PRL also, but this has only given temporary results. When 3g is switched off the phone can run for 3 days without charge so the battery is in good shape. Anybody else noticed excessive battery issues? 100% can drop to red in 30 minutes of browsing in some areas!!

Hi There,

From a radio network perspective we are the same as O2. If you are in an area of marginal coverage then it is possible that your phone is working very hard switching back and forth between 2G and 3G.

Outside of this it is unlikely to be directly related to a Tesco Mobile specific feature.

I get excellent battery time on mu iPhone compared to many reports I have seen on Boards related to other networks.

regards
Paul

Tesco Mobile: Paul · 28-06-2011 12:37pm

Vick7 wrote: »

My coverage can go from full to none in the one room. Regularly have people saying they tried to ring me. Might be my phone but no problems on Vodafone before. Also can't send a picture message says "subscribe to packet data first". Saving a fortune though.:)

Hi Vick7

We have a settings tool here that will sort your picture message issue.

http://www.tescomobile.ie/phonesettings.aspx

Are you in an area of marginal coverage? Do you only have issues in your living room?

regards
Paul

padyjoe · 28-06-2011 1:38pm

Dear Paul, with all due respect, it's not against you, but what's a bl@@dy hell is with your network??? i can't login for days now, different phones showing emergency calls only. When I search for network Tesco mobil shows up but forbidden. I have nearly €20 credit but it's useless. I'm p1ssed off now! Thanks!

Tesco Mobile: Paul · 28-06-2011 2:22pm

padyjoe wrote: »

Dear Paul, with all due respect, it's not against you, but what's a bl@@dy hell is with your network??? i can't login for days now, different phones showing emergency calls only. When I search for network Tesco mobil shows up but forbidden. I have nearly €20 credit but it's useless. I'm p1ssed off now! Thanks!

Hi paddy, can you send me your mobile number by private message and I will Take a look. Are you using Tesco Mobile or unlocked phones? Phones locked to other networks will behave like this.

Regards
Paul

Vick7 · 28-06-2011 2:26pm

Tesco Mobile: Paul wrote: »

Hi Vick7

We have a settings tool here that will sort your picture message issue.

http://www.tescomobile.ie/phonesettings.aspx

Are you in an area of marginal coverage? Do you only have issues in your living room?

regards
Paul

I am about 10mins south of Navan. My Dad's on O2 and has problems aswell so guess it's just the coverage. Just weird how it's full sometimes and gone the next. What can interfere with coverage?

Tesco Mobile: Paul · 28-06-2011 2:39pm

Vick7 wrote: »

I am about 10mins south of Navan. My Dad's on O2 and has problems aswell so guess it's just the coverage. Just weird how it's full sometimes and gone the next. What can interfere with coverage?

My house is the same, the living room is hit and miss but the kitchen and upstairs is fine.

When its marginal like many things can affect coverage like wall density and so on.

padyjoe · 28-06-2011 2:39pm

Pm-ed you with the number. Thank you! Nope, I don't think so, they're unlocked phones and the sim card was working a week before in the same phone so I guess it's a card related.

EDIT: tried O2 sim card, the very same phone logged in, you are using the same network. It looks like sim card has become faulty or your servers messing around.

Tesco Mobile: Paul wrote: »

Hi paddy, can you send me your mobile number by private message and I will Take a look. Are you using Tesco Mobile or unlocked phones? Phones locked to other networks will behave like this.

Regards
Paul

lud · 29-06-2011 2:39pm

Hi,
I'm using HTC Wildfire now and mms aren't working. I followed these steps:

1. Go to Settings-> Wireless&Networks->Mobile Networks and turn on Data Roaming

2. Go to Settings-> Wireless&Networks->Mobile Networks->Access Point Names and delete all existing APN’s.

3. Create a new Internet APN with settings

Name: TMI Internet APN
APN: tescomobile.liffeytelecom.com
MCC: 272
MNC: 11
APN Type: default, supl

(sometimes for APN Type setting you are only allowed choose froma list. If so choose Internet or default)

4. Create a new MMS APN with settings

Name: TMI MMS APN
APN: tescomobile.liffeytelecom.com
MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS Port: 8080
MCC: 272
MNC: 11
APN Type: mms

5. reboot

Now Internet is working but not mms.
now when I try to send mms it just keeps showing "sending", when I receive mms, I hit download and it just keeps showing "downloading" and nothing happens

I tried to download settings from this link http://www.tescomobile.ie/phonesettings.aspx
but Im not getting any texts with settings.

I used to have SonyEricsson and mms worked fine (with the same sim card Im using now on HTC)

Tesco Mobile: Paul · 29-06-2011 9:20pm

Sometimes the type setting is different on different android models. You could try merging the two APNs to one. The default setting should work for Internet and MMS in this case.

Tesco Mobile: Paul · 30-06-2011 12:27pm

The combined APN would look like this

Name: TMI APN
APN: tescomobile.liffeytelecom.com
MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS Port: 8080
MCC: 272
MNC: 11
APN Type: default

Try this and let me know

regards
Paul

Royale with Cheese · 30-06-2011 2:26pm

What kind of speeds are people getting with Tesco? I bought a sim to see how the network performs before deciding to switch over. Just did a speed test and I'm only getting 0.5mb down and 0.25mb up even though the phone says I'm getting HSDPA. With meteor I'd be getting 2-4mb down on HSDPA.

Tesco Mobile: Paul · 30-06-2011 2:31pm

Royale with Cheese wrote: »

What kind of speeds are people getting with Tesco? I bought a sim to see how the network performs before deciding to switch over. Just did a speed test and I'm only getting 0.5mb down and 0.25mb up even though the phone says I'm getting HSDPA. With meteor I'd be getting 2-4mb down on HSDPA.

We dont have full HSPA speeds but you will get up to 1.2Mbps up and down depending on O2 contention etc.

regards
Paul

Kenny Logins · 30-06-2011 3:34pm

Royale with Cheese wrote: »

What kind of speeds are people getting with Tesco? I bought a sim to see how the network performs before deciding to switch over. Just did a speed test and I'm only getting 0.5mb down and 0.25mb up even though the phone says I'm getting HSDPA. With meteor I'd be getting 2-4mb down on HSDPA.

That's a little more than me... it's throttled.

Royale with Cheese · 30-06-2011 4:33pm

Hi Paul,

Are there any plans to increase the network speed? I'd be tempted to join the network as I'm paying Meteor €25 a month for a load of texts/minutes/data I never use, but those speeds are very slow.

Tesco Mobile: Paul · 30-06-2011 4:44pm

Royale with Cheese wrote: »

Hi Paul,

Are there any plans to increase the network speed? I'd be tempted to join the network as I'm paying Meteor €25 a month for a load of texts/minutes/data I never use, but those speeds are very slow.

Yes, we will get higher speeds next year. We did recently increase speeds from a cap of 400kbps d/l to 1.2mbps which is quite good for phone use.

regards
Paul

Bens · 30-06-2011 4:46pm

When will tesco mobile get webtexts. Its no use to me moving until you have webtexts.

padyjoe · 01-07-2011 10:57am

I just would like to say a BIG THANKS to Paul for sorting out my issue in a quick and smooth way! Thumbs up & thank you very much!

lud · 03-07-2011 10:05pm

Tesco Mobile: Paul wrote: »

The combined APN would look like this

Name: TMI APN
APN: tescomobile.liffeytelecom.com
MMSC: http://mmc1/servlets/mms
MMS Proxy: 10.1.11.19
MMS Port: 8080
MCC: 272
MNC: 11
APN Type: default

Try this and let me know

regards
Paul

hi,
unfortunately it didn't work. I'm back from Prague now and I had no Tesco network service at all for the duration of my trip. I had roaming with this sim card on the older phone but on this HTC Wildfire it behaves like a 2g card, no roaming at all. There is an option "use only 2g networks" but it is unchecked.
the android version is GINGERBREAD 2.3.3
there is also a mod version installed CyanogenMod 7
Thanks for your help

Tesco Mobile: Paul · 04-07-2011 10:39am

lud wrote: »

hi,
unfortunately it didn't work. I'm back from Prague now and I had no Tesco network service at all for the duration of my trip. I had roaming with this sim card on the older phone but on this HTC Wildfire it behaves like a 2g card, no roaming at all. There is an option "use only 2g networks" but it is unchecked.
the android version is GINGERBREAD 2.3.3
there is also a mod version installed CyanogenMod 7
Thanks for your help

Hi Lud,

How old is the SIM you have by the way? We changed our SIM in July of last year and that would affect roaming as we introduced a new romaing service with the new SIM.

Also, your phone is non standard with a customer MOD so its very difficult for me to troubleshoot. The data settings above are correct and working on Android phones for Tesco Mobile so it has to be some other setting or issue with your device.

Do you have data roaming turned on? This is required

regards
Paul

FGR · 04-07-2011 11:08am

Hey Paul. I'm after sending you a PM. If you get the chance would you mind taking a look at it for me. I'm thinking I'm after missing a call from the Tesco Switchover team.

Thanks!

Tesco Mobile: Paul · 04-07-2011 11:37am

ForegoneReality wrote: »

Hey Paul. I'm after sending you a PM. If you get the chance would you mind taking a look at it for me. I'm thinking I'm after missing a call from the Tesco Switchover team.

Thanks!

Responded there..

thanks Paul

tall chapy · 04-07-2011 5:38pm

Hi Paul,
Slightly less technical...

I have an unused €30 top up voucher, will Tesco let me change it for 3 x €10 top up vouchers

Thx in advance

lud · 04-07-2011 10:16pm

Tesco Mobile: Paul wrote: »

Hi Lud,

How old is the SIM you have by the way? We changed our SIM in July of last year and that would affect roaming as we introduced a new romaing service with the new SIM.

Also, your phone is non standard with a customer MOD so its very difficult for me to troubleshoot. The data settings above are correct and working on Android phones for Tesco Mobile so it has to be some other setting or issue with your device.

Do you have data roaming turned on? This is required

regards
Paul

Its working now !! I downloaded and installed the newer version of Cyanogen mod (7.0.3) and used the settings for 2 separate APNs. I can send and receive mms now

Thanks !

mrqpr · 06-07-2011 3:07pm

Ok, I may have asked re poor battery life before and got pretty much the same response as the support team gave, however, can anyone tell me how long they can use their phone on tesco mobile 3g internet before it dies? I'm thinking it's a tesco specific issue that sees the battery bar tumble during even a few minutes of browsing. It’s a shame as the price of data is pretty decent (although a bundle of say 10GB would be a nice option), but the practicalities of being out and about mean I can’t really use the web when I really need it! I may need to return cap in hand to my old network :mad:

Is it perhaps my handset? LG Optimus GT540 with Android 2.1 upgrade? I'd buy another handset if it made a difference.

Tesco Mobile 3g - Anyone having Problems

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