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Tesco Mobile 3g - Anyone having Problems

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    #482
    emo72
    Registered Users Posts: 6,286 ✭✭✭emo72


    Tesco Mobile: Paul wrote: »
    It shouldn't matter Emo. Proxy is bypassed anyway.


    yea i see that paul. listen thanks for being around at the weekend and keeping us updated. the one thing that tesco got right was having you here.;)


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    #483
    Kenny Logins
    Registered Users Posts: 9,060 ✭✭✭Kenny Logins


    Tesco Mobile: Paul wrote: »

    There will be a text to all bundle users tomorrow or Tue depending on numbers of customers affected.



    Regards
    Paul

    Just received the text notification, thanks. ;)


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    #484
    jay93
    Registered Users Posts: 3,323 ✭✭✭jay93


    Yeah i got a txt from tesco yesterday got my data bundle extended by 7days and got extra 350MB of data ,good customer care by tesco i must say ! :) and thanks to paul who kept us updated over the weekend.


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    #485
    loyatemu
    Registered Users Posts: 14,981 ✭✭✭✭loyatemu


    Paul - any word on when we will see webtexts on the Tesco website?


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    #486
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    loyatemu wrote: »
    Paul - any word on when we will see webtexts on the Tesco website?

    Hi there

    We are a bit off track due to another major change going in at the moment. Will be ready in about 4-6 weeks.

    Apologies for the delay in this.

    regards
    Paul


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    #487
    clarkeed
    Registered Users Posts: 13 ✭clarkeed


    Hi emo72 i also have a HTC Desire and have followed all threads and setups as descibed and have never managed to send a picture message it always comes up with
    Generic network failure any ideas whats going wrong?

    Regards Clarkeed


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    #488
    Trevor451
    Closed Accounts Posts: 1,463 ✭✭✭Trevor451


    Hi this is a kind of unrelated question but I am just wondering how long it will take to transfer my number from vodafone to tesco mobile using the online form? Thanks


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    #489
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Trevor451 wrote: »
    Hi this is a kind of unrelated question but I am just wondering how long it will take to transfer my number from vodafone to tesco mobile using the online form? Thanks

    Hi Trevor,

    The form goes through to care who will usually call you within 24 hours to perform the port.

    regards
    Paul


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    #490
    mikescandy
    Registered Users Posts: 8 ✭mikescandy


    Hi, is it only me having problem with data? was working a few days ago. I live in the Blackrock area


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    #491
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    mikescandy wrote: »
    Hi, is it only me having problem with data? was working a few days ago. I live in the Blackrock area

    Hi Mike

    Did you try to reboot your phone to see if that helps? Can I ask (if you have a few mins) that you log a ticket for your experience here as it will help us resolve the issue.

    http://www.tescomobile.ie/ContactUs.aspx

    regards
    Paul


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    #492
    mikescandy
    Registered Users Posts: 8 ✭mikescandy


    Tesco Mobile: Paul wrote: »
    Hi Mike

    Did you try to reboot your phone to see if that helps? Can I ask (if you have a few mins) that you log a ticket for your experience here as it will help us resolve the issue.

    http://www.tescomobile.ie/ContactUs.aspx

    regards
    Paul
    Tried to reboot but nothing changed. I just opened a ticket as you requested.
    Thank you


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    #493
    padyjoe
    Registered Users Posts: 1,194 ✭✭✭padyjoe


    I need your help, Paul, again! It's not enough that mine simcard went haywire a month ago, replaced thankfully by you, now strange thing going on. When I dial a hungarian mobile number, from the first buzz your system acts like the call has been picked up on the other side, call credits deducted, and the bloody phone keeps ringing and on incoming call appears on the called side. I'm actually paying for ringing. Nope, it's not a faulty phone, I know every inch of it. I've never seen this before!! Could you look into this, please? Strangely calls to landline are working. Lost credits,and the worst, cannot talk to my loved ones. Thank you!


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    #494
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    padyjoe wrote: »
    I need your help, Paul, again! It's not enough that mine simcard went haywire a month ago, replaced thankfully by you, now strange thing going on. When I dial a hungarian mobile number, from the first buzz your system acts like the call has been picked up on the other side, call credits deducted, and the bloody phone keeps ringing and on incoming call appears on the called side. I'm actually paying for ringing. Nope, it's not a faulty phone, I know every inch of it. I've never seen this before!! Could you look into this, please? Strangely calls to landline are working. Lost credits,and the worst, cannot talk to my loved ones. Thank you!

    Hi Paddyjoe,

    Can I ask that you call care on this one at 0894200000 or else log a ticket here http://www.tescomobile.ie/ContactUs.aspx

    They will capture all the required information from you and progress the issue quickly.

    regards
    Paul


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    #495
    Bens
    Closed Accounts Posts: 261 ✭✭Bens


    I cant find the web page for the webtexts. I know it was promised for the summer. Anyone got any idea where the webtexts are located on the tescomobile website?


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    #496
    Kenny Logins
    Registered Users Posts: 9,060 ✭✭✭Kenny Logins


    Bens wrote: »
    I cant find the web page for the webtexts. I know it was promised for the summer. Anyone got any idea where the webtexts are located on the tescomobile website?

    Scroll up a bit. /\


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    #497
    emo72
    Registered Users Posts: 6,286 ✭✭✭emo72


    paul myself and the missus both received texts last night at 230 am, they had been sent earlier in the day and from different people. question is why do some texts not go through when they are sent? i also sent a text to my missus yesterday and she didnt receive it. do we have a bottleneck problem? thanks paul


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    #498
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    emo72 wrote: »
    paul myself and the missus both received texts last night at 230 am, they had been sent earlier in the day and from different people. question is why do some texts not go through when they are sent? i also sent a text to my missus yesterday and she didnt receive it. do we have a bottleneck problem? thanks paul

    Hi Emo,

    There is no general issue here as far as I am aware and for onnet there should be no delay at all (offnet there are 2 operators involved and lookups etc so you might have a small lag).

    Is your coverage good?

    regards
    Paul


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    #499
    emo72
    Registered Users Posts: 6,286 ✭✭✭emo72


    Tesco Mobile: Paul wrote: »
    Hi Emo,

    There is no general issue here as far as I am aware and for onnet there should be no delay at all (offnet there are 2 operators involved and lookups etc so you might have a small lag).

    Is your coverage good?

    regards
    Paul

    hi paul, yes my coverage is great. it is a little strange that we both received texts at 230 in the morning from different people. one had been sent a few hours earlier. and the other was sent from o2 trying to tempt me back. now, i dont think they would be sending them in the middle of the night.


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    #500
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    emo72 wrote: »
    hi paul, yes my coverage is great. it is a little strange that we both received texts at 230 in the morning from different people. one had been sent a few hours earlier. and the other was sent from o2 trying to tempt me back. now, i dont think they would be sending them in the middle of the night.
    I will check with the team Emo. If this is a regular thing please log an issue with customer care just in case it's more a localised issue.
    Regards
    Paul


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    #501
    Trevor451
    Closed Accounts Posts: 1,463 ✭✭✭Trevor451


    2G/3G coverage in my house is terrible. My phone constantly looses signal in my room and the calls frequently break up :(

    Other friends who are on the o2 network have the same problems as me.

    I was previously with vodafone and while the coverage wasn't the best I never lost reception.


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    #502
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Trevor451 wrote: »
    2G/3G coverage in my house is terrible. My phone constantly looses signal in my room and the calls frequently break up :(

    Other friends who are on the o2 network have the same problems as me.

    I was previously with vodafone and while the coverage wasn't the best I never lost reception.
    Hi Trevor

    We have the sane coverage as O2 so it will be the same experience

    Regards
    Paul


  • Options
    #503
    Kenny Logins
    Registered Users Posts: 9,060 ✭✭✭Kenny Logins


    Hi, no data connection here again today. I think my bundle was due to expire today but was extended by 1 week a couple of weeks ago. This happened before when ending one bundle and starting another.

    Have tried a reboot and search for networks etc. but still nothing.

    Thanks.


  • Options
    #504
    Kenny Logins
    Registered Users Posts: 9,060 ✭✭✭Kenny Logins


    Working now. Cheers. :D


  • Options
    #505
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Hi Kenny

    I believe there is an intermittent O2 issue with data that is also affecting us. Will update when I know more.

    Regards
    Paul


  • Options
    #506
    padyjoe
    Registered Users Posts: 1,194 ✭✭✭padyjoe


    Tesco Mobile: Paul wrote: »
    Hi Paddyjoe,

    Can I ask that you call care on this one at 0894200000 or else log a ticket here http://www.tescomobile.ie/ContactUs.aspx

    They will capture all the required information from you and progress the issue quickly.

    regards
    Paul

    Cc has sorted the problem now. Must have been a glitch in O2's system because an O2 sim had the very same symptom as my t.m. Thank you!


  • Options
    #507
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Tesco Mobile: Paul wrote: »
    Hi Kenny

    I believe there is an intermittent O2 issue with data that is also affecting us. Will update when I know more.

    Regards
    Paul

    Hi Kenny,

    O2 solved their intermittent datat issue yesterday am

    regadrs
    Paul


  • Options
    #508
    Flana
    Closed Accounts Posts: 19 ✭Flana


    Hi Paul,
    Is there an app similar to jelly SMS or eirtext that tesco mobile Irish users can use ?
    Thanks


  • Options
    #509
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    No there isn't. We will be launching webtexts in a few weeks. Those apps are unsupported by the networks and get around the intent of the operators to provide webtexts as a web based service.

    Regards
    Paul


  • Options
    #510
    Bens
    Closed Accounts Posts: 261 ✭✭Bens


    Tesco Mobile: Paul wrote: »
    No there isn't. We will be launching webtexts in a few weeks. Those apps are unsupported by the networks and get around the intent of the operators to provide webtexts as a web based service.

    Regards
    Paul


    You keep saying webtexts in a few week. You've been saying that for over 6 months now. Seriously, when?


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  • Options
    #511
    Tesco Mobile: Paul
    Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    As updated recently, it got bumped behind our Pay Monthly launch which is tomorrow. Its targeted for a few weeks after that. if I could give you a date and time for exactly when I would but that's just not possible.

    Regards
    Paul


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