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Tesco Mobile 3g - Anyone having Problems

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Comments

  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    pirelli wrote: »
    Hi Paul,

    Welcome to Boards.ie

    I have a Samsung 8800 pixon. I used tesco mobile 3g and it constantly fell out of coverage, i of course tried to reset the Abroad settings and tried everything that Tesco tech could advise me on. I also got a new 3g sim but same problems.

    I switched to 02 and it works perfectly including the GPS. However i hate 02 because they are expensive but there would be war if i switched back to tesco mobile as it constantly falls in and out of coverage even in the city centre and noone can contact me.

    What is wrong here. I would prefer tesco mobile as i was impressed with the pricing which was more than excellent.

    Hi Pirelli

    This sounds very much like the issue that was fixed on Friday. if you get a tesco mobile prepay sim you can verify for youself that its resolved for your situation on the 089 number supplied before porting again. Coverage wise we are identical to O2.

    Hope this helps,
    regards
    Paul


  • Closed Accounts Posts: 4 Tmpj


    Android phones should work fine with the normal settings as posted on boards

    http://www.boards.ie/vbulletin/showpost.php?p=59482944&postcount=11

    You need to setup an APN with these settings in Wireless Controls->Mobile Networks->Access Point Names

    On android the only values you should need to edit for data and MMS when creating the APN are

    Name: TMI APN
    APN: tescomobile.liffeytelecom.com
    Proxy: 10.1.11.19
    Port: 8080
    MMSC: http://mmc1/servlets/mms
    MMS Proxy: 10.1.11.19
    MMS Port: 8080
    MCC: 272
    MNC: 11

    The rest can be left blank

    Make the APN default

    As noted above make sure the Data Roaming setting is on in Wireless Controls->Mobile Networks

    I have HTC Desire as well and for the past couple of months I have been trying to figure out how to get the 3g connection working with tescomobile. No luck so far. Nothing on the internet either that would be helpful.

    The above suggested settings don't work for me either for the Desire. I have Android 2.2 in the Desire (roaming is enabled). When I tried with my old Nokia 6120 classic I have absolutely no problems connecting to the network. So no problems with SIM/data connection apparently. The settings for my Nokia were from http://www.tescomobile.ie/phonesettings.aspx and as said, the connection works fine.

    Please somebody any suggestions to this?


  • Closed Accounts Posts: 4 Tmpj


    Tmpj wrote: »
    I have HTC Desire as well and for the past couple of months I have been trying to figure out how to get the 3g connection working with tescomobile. No luck so far. Nothing on the internet either that would be helpful.

    The above suggested settings don't work for me either for the Desire. I have Android 2.2 in the Desire (roaming is enabled). When I tried with my old Nokia 6120 classic I have absolutely no problems connecting to the network. So no problems with SIM/data connection apparently. The settings for my Nokia were from http://www.tescomobile.ie/phonesettings.aspx and as said, the connection works fine.

    Please somebody any suggestions to this?

    Ok, I think I can make some other Desire owners very happy (if not, at least myself)

    I got the HSDPA (3g) connection working with tescomobile. There is just one extra thing that needs to be set up in the Desire.

    1) go to the phone number dialer and enter *#*#4636#*#*
    2) Choose Phone Information
    3) You will need to change the last setting "Toggle DNS check" in the bottom to "0.0.0.0 allowed" instead of "0.0.0.0 not allowed"

    This worked for me and life is almost good now ;)... some applications don't seem to be working (facebook, gmail, skype) at least I can use the browser.


  • Registered Users, Registered Users 2 Posts: 6,379 ✭✭✭emo72


    tried this. seems to work. thanks TMPJ


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Tmpj wrote: »
    Ok, I think I can make some other Desire owners very happy (if not, at least myself)

    I got the HSDPA (3g) connection working with tescomobile. There is just one extra thing that needs to be set up in the Desire.

    1) go to the phone number dialer and enter *#*#4636#*#*
    2) Choose Phone Information
    3) You will need to change the last setting "Toggle DNS check" in the bottom to "0.0.0.0 allowed" instead of "0.0.0.0 not allowed"

    This worked for me and life is almost good now ;)... some applications don't seem to be working (facebook, gmail, skype) at least I can use the browser.

    Thanks Tmpj.

    Our internet access is currently proxied for http only which is why non-http based services on the device may have issues. We are looking at resolving this restriction in the future.


  • Registered Users, Registered Users 2 Posts: 64 ✭✭EWJim


    hi all

    I have just bought the 3g Card for the samsung taco lite

    is there any settings for sending emails on the phone, trough the message menu, as it would be handy if send attachments

    any one eles have the settings ?


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    EWJim wrote: »
    hi all

    I have just bought the 3g Card for the samsung taco lite

    is there any settings for sending emails on the phone, trough the message menu, as it would be handy if send attachments

    any one eles have the settings ?

    Non webmail based email uses pop3 or imap normally. Currently Tesco Mobile internet access is proxied for web/http only. We are working to remove this restriction in the future.


  • Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭jay93


    Non webmail based email uses pop3 or imap normally. Currently Tesco Mobile internet access is proxied for web/http only. We are working to remove this restriction in the future.

    the proxy causes a ton of probs to be honest is there any reason why its in effect?all other networks dont use it?cant use any apps on my phone because of this also when i buy internet add on i cant even connect my phone to my laptop to check pages etc because of this also id suugest that its removed in the next few months because its only going to ruin tescomobiles reputation other than that your network is the best in ireland at the moment i have to use a 3 mobile phone also for internet mostly as tesco block all the apps that i need to use..also if the addon 350mb was for 30days instead of only a week that would be better just a bit of feedback for ya's:D
    my 3G connection always works fine tough so cant comaplain about that


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    jay93 wrote: »
    the proxy causes a ton of probs to be honest is there any reason why its in effect?all other networks dont use it?cant use any apps on my phone because of this also when i buy internet add on i cant even connect my phone to my laptop to check pages etc because of this also id suugest that its removed in the next few months because its only going to ruin tescomobiles reputation other than that your network is the best in ireland at the moment i have to use a 3 mobile phone also for internet mostly as tesco block all the apps that i need to use..also if the addon 350mb was for 30days instead of only a week that would be better just a bit of feedback for ya's:D
    my 3G connection always works fine tough so cant comaplain about that


    Yes, we acknowedge that it needs to be resolved and are actively working on it. When we setup we were 2G only and our handset range was WAP only for data so it was not an issue. Things have changed with the advent of smartphones and email clients on phones this needs to be addressed. Will keep you posted.

    Watch out for changes in our data bundles in the next 2 weeks :)

    Thanks for the feedback


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  • Registered Users, Registered Users 2 Posts: 24 moleygunn


    I've used the exact settings as described on page 3, including enabling Data Roaming. Nothing happened until I changed "Toggle DNS check" to "0.0.0.0 allowed" instead of "0.0.0.0 not allowed" as suggested (thanks for that!) I now see the 3G logo, but the internet isn't working even after buying the 350mb bundle. Any suggestions? Do I need to get 3G enabled on my number?

    For the record, before I found this thread I'd phoned Tesco customer support three times about the problem. Each time I've given them my email address so they could send on the settings and each time no email has arrived. They also didn't seem to have a clue what I was on about.


  • Registered Users, Registered Users 2 Posts: 3,601 ✭✭✭Kotek Besar


    moleygunn wrote: »
    For the record, before I found this thread I'd phoned Tesco customer support three times about the problem. Each time I've given them my email address so they could send on the settings and each time no email has arrived. They also didn't seem to have a clue what I was on about.

    Indeed. In my experience, Tesco Mobile's customer service (both over the phone and over email) leaves a LOT be desired.


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    moleygunn wrote: »
    I've used the exact settings as described on page 3, including enabling Data Roaming. Nothing happened until I changed "Toggle DNS check" to "0.0.0.0 allowed" instead of "0.0.0.0 not allowed" as suggested (thanks for that!) I now see the 3G logo, but the internet isn't working even after buying the 350mb bundle. Any suggestions? Do I need to get 3G enabled on my number?

    Have you got the arrow symbols for upload/download data indication? Have you set the APN as default?


  • Registered Users, Registered Users 2 Posts: 3,323 ✭✭✭jay93


    Yes, we acknowedge that it needs to be resolved and are actively working on it. When we setup we were 2G only and our handset range was WAP only for data so it was not an issue. Things have changed with the advent of smartphones and email clients on phones this needs to be addressed. Will keep you posted.

    Watch out for changes in our data bundles in the next 2 weeks :)

    Thanks for the feedback

    are the data bundles been changed?:D
    3G has been terrible here since i put my sim card back into my 3G enabled phone calls /texts and data barely work now when 3G is switched on today i had it on and everyone was complaining that they couldnt get through to me:mad::mad: it works on the EDGE network alright its not a phone problem as with my 3 sim their 3G network works fine on it really need to sort out the 3G problems its annoying ill keep an eye at it over the next few days if it works again luckily my phone is now only on the EDGE network so i can get calls and texts


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    jay93 wrote: »
    are the data bundles been changed?:D
    3G has been terrible here since i put my sim card back into my 3G enabled phone calls /texts and data barely work now when 3G is switched on today i had it on and everyone was complaining that they couldnt get through to me:mad::mad: it works on the EDGE network alright its not a phone problem as with my 3 sim their 3G network works fine on it really need to sort out the 3G problems its annoying ill keep an eye at it over the next few days if it works again luckily my phone is now only on the EDGE network so i can get calls and texts

    Yes, there will be a change in data bundles this week with all going to plan.

    Are you having issues in one place only or on the move?


  • Closed Accounts Posts: 2,376 ✭✭✭54kroc


    Yes, there will be a change in data bundles this week with all going to plan.

    Are you having issues in one place only or on the move?

    Any news on these bundles?


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  • Registered Users, Registered Users 2 Posts: 14 Gurra


    Are there plans on getting rid of the APN Proxy any time soon? It is a pain to program one on the iphone.


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    cork45 wrote: »
    Any news on these bundles?

    Will be another few days...


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Gurra wrote: »
    Are there plans on getting rid of the APN Proxy any time soon? It is a pain to program one on the iphone.

    We are looking to resolve this restriction in the coming weeks


  • Registered Users, Registered Users 2 Posts: 51 ✭✭paddins


    Does this mean I could use an unlocked Iphone 4 on the Tesomobile network? I am considereing purchasing one directly from Apple as I do not like the idea of being tied into an 18 month contract. Any advice?


  • Registered Users, Registered Users 2 Posts: 3,601 ✭✭✭Kotek Besar


    paddins wrote: »
    Does this mean I could use an unlocked Iphone 4 on the Tesomobile network? I am considereing purchasing one directly from Apple as I do not like the idea of being tied into an 18 month contract. Any advice?

    Personally, I'd hang fire until Tesco Mobile Ireland have their network sorted out properly. It seems it's a work in progress, but they're not quite there yet.


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  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    paddins wrote: »
    Does this mean I could use an unlocked Iphone 4 on the Tesomobile network? I am considereing purchasing one directly from Apple as I do not like the idea of being tied into an 18 month contract. Any advice?


    Yes, it does. You need to enter a proxy for web access as per settings in this thread but customer care can supply you a script on what to do.


  • Registered Users, Registered Users 2 Posts: 14 Gurra


    Yes, it does. You need to enter a proxy for web access as per settings in this thread but customer care can supply you a script on what to do.

    You have to install the iphone configuration utility from Apple to set up an APN proxy on the iphone. You can set up the proxy server under advanced in configuration profiles.
    You also have to cut down your SIM card. Just search ebay for micro sim cutter


  • Registered Users, Registered Users 2 Posts: 51 ✭✭paddins


    Thanks for info guys


  • Registered Users, Registered Users 2 Posts: 14 Gurra


    Yes, it does. You need to enter a proxy for web access as per settings in this thread but customer care can supply you a script on what to do.

    Question - do you have to buy a web surf bundle for http to work over 3G or should it work anyway? Is it supposed to work at the moment or does it only work on an EDGE connection?


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Gurra wrote: »
    Question - do you have to buy a web surf bundle for http to work over 3G or should it work anyway? Is it supposed to work at the moment or does it only work on an EDGE connection?

    No, will work for 3G whether you buy a bundle or not. 3G will work if you have a 3G phone and 3G coverage (same data settings). Falls back on EDGE in 2G coverage areas.

    Bundle 1 is 79c for a 1 day bundle with 50mb allowance, Bundle 2 is 2.99 for a 7 day bundle with 350mb allowance. We will be introducing a 30 day bundle shortly also.

    Outside bundle data is charged at 79c per MB.


  • Registered Users, Registered Users 2 Posts: 24 moleygunn


    Have you got the arrow symbols for upload/download data indication? Have you set the APN as default?

    Trying this again. I'm not getting the arrows - just the 3G logo. Seems to be connecting to 3G but not transmitting or receiving. I have the Tesco Mobile APN set as default, and my 3G works perfectly if I put my Meteor SIM back in.

    I can PM you my number. Would be great if you could get a savvy tech support person to call me. Or someone from Liffey Telecom.

    Edit: When I use the 'Ping Test' in the *#*#4636#*#* menu the 3G up/down arrows show transmit/receive but the test result is "Fail: IP addr not reachable" - when I use Android's web browser the 3G up/down arrows don't do anything.


  • Registered Users, Registered Users 2 Posts: 14 Gurra


    Just to report that data over 3G started working on the iphone today. Settings: Access Point Name: http://tescomobile.liffeytelecom.com, Proxy server and Port: 10.1.11.19:8080 (configured with an iPhone Configuration Utility profile). Enable 3G and Data roaming are both on. Quality 4 bars out of 5 and 3G connection.
    Safari, App Store, Maps and Weather work fine. Messenger doesn't work, it logs in then it goes to a loop where it displays online contacts briefly (<1s) followed by long periods of reconnecting.
    The speed is quite slow - dslreports.com Speed/Latency test for mobile browsers reports 42Kbps with an average latency of 851ms - firmly in GPRS territory.


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Gurra wrote: »
    Just to report that data over 3G started working on the iphone today. Settings: Access Point Name: http://tescomobile.liffeytelecom.com, Proxy server and Port: 10.1.11.19:8080 (configured with an iPhone Configuration Utility profile). Enable 3G and Data roaming are both on. Quality 4 bars out of 5 and 3G connection.
    Safari, App Store, Maps and Weather work fine. Messenger doesn't work, it logs in then it goes to a loop where it displays online contacts briefly (<1s) followed by long periods of reconnecting.
    The speed is quite slow - dslreports.com Speed/Latency test for mobile browsers reports 42Kbps with an average latency of 851ms - firmly in GPRS territory.

    Yes, that sounds like GPRS level speeds - could be local to the cell you are on. Please check your speeds in a couple of locations. Once you have data access and 3G enabled on your device there is no reason why you cannot get 3G speeds.


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    moleygunn wrote: »
    Trying this again. I'm not getting the arrows - just the 3G logo. Seems to be connecting to 3G but not transmitting or receiving. I have the Tesco Mobile APN set as default, and my 3G works perfectly if I put my Meteor SIM back in.

    I can PM you my number. Would be great if you could get a savvy tech support person to call me. Or someone from Liffey Telecom.

    Edit: When I use the 'Ping Test' in the *#*#4636#*#* menu the 3G up/down arrows show transmit/receive but the test result is "Fail: IP addr not reachable" - when I use Android's web browser the 3G up/down arrows don't do anything.


    Hi there

    Can you try this

    1. Take the MMS settings out of the TMI Internet APN (whatever you have called it)

    Please put

    default, supl

    in the APN Type this APN

    Settings will look like this
    Name: TMI Internet APN
    APN: tescomobile.liffeytelecom.com
    Proxy: 10.1.11.19
    Port: 8080
    MCC: 272
    MNC: 11
    APN Type: default, supl

    2. Create a new APN called TMI MMS APN with settings

    NAME: TMI MMS APN
    APN: tescomobile.liffeytelecom.com
    MMSC: http://mmc1/servlets/mms
    MMS Proxy: 10.1.11.19
    MMS Port: 8080
    MCC: 272
    MNC: 11
    APN Type: mms

    3. Reboot your phone.

    Let me know how you get on - PM me your number and I will have someone call you tomorrow if this doesnt work

    regards
    Paul

    EDIT: Something else specific to the HTC Desire that I have seen on UK sites where people were having data access issues

    "Open the Phone dialer and type in *#*#4636#*#*

    Tap on Phone Information

    Scroll Down and set your Preferred Network Type to GSM auto (PRL)"


  • Registered Users, Registered Users 2 Posts: 51 ✭✭paddins


    Anyone able to help with an MMS problem I have on the Tesco mobile network. Whenever I send or receive MMS messages they can be only viewed as very small files (ie - tiny picture that is unviewable). The network seems to reduce the file size considerably - down to 2 or 3kb (from 130kb). Anyone have any solutions. The phone is a Sony Ericson W980.


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  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    paddins wrote: »
    Anyone able to help with an MMS problem I have on the Tesco mobile network. Whenever I send or receive MMS messages they can be only viewed as very small files (ie - tiny picture that is unviewable). The network seems to reduce the file size considerably - down to 2 or 3kb (from 130kb). Anyone have any solutions. The phone is a Sony Ericson W980.

    Hi Paddins,

    Can you PM me your details and I will follow up on this for you.

    regards
    Paul


  • Registered Users, Registered Users 2 Posts: 64 ✭✭EWJim


    paddins wrote: »
    Anyone able to help with an MMS problem I have on the Tesco mobile network. Whenever I send or receive MMS messages they can be only viewed as very small files (ie - tiny picture that is unviewable). The network seems to reduce the file size considerably - down to 2 or 3kb (from 130kb). Anyone have any solutions. The phone is a Sony Ericson W980.

    I have the same Problem My Phone Is a Samsung Taco Lite


  • Registered Users, Registered Users 2 Posts: 51 ✭✭paddins


    Thanks Paul - Customer services got it sorted for me- thanks.


  • Registered Users, Registered Users 2 Posts: 51 ✭✭paddins


    I just had the picture scaling set too high - the correct setting is 640 * 480.


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    EWJim wrote: »
    I have the same Problem My Phone Is a Samsung Taco Lite


    Hi EWJim,

    I think there may still be a default setting issue on our side when the phone doesnt apply the downsizing of large files itself. Our guys are looking into it.

    regards
    Paul


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    To note as its relevant to those looking for settings for their handsets in this thread - yesterday we launched our new OTA settings service covering over 2400 handsets. Please see below.

    http://www.tescomobile.ie/phonesettings.aspx


  • Registered Users, Registered Users 2 Posts: 6,379 ✭✭✭emo72


    i cant get picture messaging working on my desire? i have got the internet working though! any help for me?


  • Registered Users, Registered Users 2 Posts: 6,379 ✭✭✭emo72


    To note as its relevant to those looking for settings for their handsets in this thread - yesterday we launched our new OTA settings service covering over 2400 handsets. Please see below.

    http://www.tescomobile.ie/phonesettings.aspx


    htc desire not listed there:(


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    emo72 wrote: »
    htc desire not listed there:(

    Android does not support OTA so some manufacturers (like Sony Ericsson) are extending Android to support it in certain models (like XPERIA).

    Can you setup your APNs as below

    1. WAP/Internet APN

    Name: TMI Internet APN
    APN: tescomobile.liffeytelecom.com
    Proxy: 10.1.11.19
    Port: 8080
    MCC: 272
    MNC: 11
    APN Type: default, supl

    2. MMS APN

    NAME: TMI MMS APN
    APN: tescomobile.liffeytelecom.com
    MMSC: http://mmc1/servlets/mms
    MMS Proxy: 10.1.11.19
    MMS Port: 8080
    MCC: 272
    MNC: 11
    APN Type: mms

    3. Reboot your phone.

    This should work


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  • Closed Accounts Posts: 1 megejazz


    To note as its relevant to those looking for settings for their handsets in this thread - yesterday we launched our new OTA settings service covering over 2400 handsets. Please see below.

    http://www.tescomobile.ie/phonesettings.aspx



    That service seems to be not working...
    TescoMobile Customer support are terrible, they have no clue about problems...

    First problem was impossible to keep my 087 number (switch to tesco ) for no reason.

    Second: 3g network issues. Have Nokia N900 and in Galway city have full 3G coverage but Internet speeds are very bad (like loading main Google.ie page for ~30sec) or no access at all.

    Nothing changed when received and applied WAP settings from customer support. Have full 3g coverage on the phone.

    TecoMobile 3G with N900 using as personal phone, have also company phone - Nokia 6700 on eircom mobile network and can ensure that 3g internet works perfect (din`t test any apps) but speed is perfect. I suppose that tesco is virtual O2 network.

    So really, lady's and gents are we not fulled by tesco????
    Paying for promised 3g network but can`t even receive decent GSM network (talking only about internet, because coverage for calls seems to to be fine)

    And yes, prices are perfect!!! But is it worth that much hassle??? Or inexperienced customer support that keeps your going in the circles???
    And most disappointing thing of them all: lye's and promises by customer support.


    Tested today: Tesco Mobile 3G (not load pages every time but whet it does time is ~25-36sec VS eircom mobile rapid loading every time ~4-7sec



    On tesco mobile sometimes it just hangs up and nothing happens so have to start load page all over again and after half a minute!!!!!!!:eek::eek::eek:

    And best tesco customer support trick: to change settings from 3g to GSM 2g.

    Lets only hope that network will improve.... If not, it will be "old people" network. That is cheap, can make and receive calls,texts only...
    Just look to current phone offers from tesco... offering 3g card on non 3g phones:):):) interesting...

    Do you think that tesco targeting experienced user????? :confused::confused::confused:
    Think again...
    Peace


  • Registered Users, Registered Users 2 Posts: 3,601 ✭✭✭Kotek Besar


    Any news on the iPhone 4 being sold by Tesco Mobile Ireland? Tesco Mobile UK sell it and have some good price plans for it too.


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    megejazz wrote: »
    That service seems to be not working...
    TescoMobile Customer support are terrible, they have no clue about problems...

    First problem was impossible to keep my 087 number (switch to tesco ) for no reason.

    Second: 3g network issues. Have Nokia N900 and in Galway city have full 3G coverage but Internet speeds are very bad (like loading main Google.ie page for ~30sec) or no access at all.

    Nothing changed when received and applied WAP settings from customer support. Have full 3g coverage on the phone.

    TecoMobile 3G with N900 using as personal phone, have also company phone - Nokia 6700 on eircom mobile network and can ensure that 3g internet works perfect (din`t test any apps) but speed is perfect. I suppose that tesco is virtual O2 network.

    So really, lady's and gents are we not fulled by tesco????
    Paying for promised 3g network but can`t even receive decent GSM network (talking only about internet, because coverage for calls seems to to be fine)

    And yes, prices are perfect!!! But is it worth that much hassle??? Or inexperienced customer support that keeps your going in the circles???
    And most disappointing thing of them all: lye's and promises by customer support.


    Tested today: Tesco Mobile 3G (not load pages every time but whet it does time is ~25-36sec VS eircom mobile rapid loading every time ~4-7sec



    On tesco mobile sometimes it just hangs up and nothing happens so have to start load page all over again and after half a minute!!!!!!!:eek::eek::eek:

    And best tesco customer support trick: to change settings from 3g to GSM 2g.

    Lets only hope that network will improve.... If not, it will be "old people" network. That is cheap, can make and receive calls,texts only...
    Just look to current phone offers from tesco... offering 3g card on non 3g phones:):):) interesting...

    Do you think that tesco targeting experienced user????? :confused::confused::confused:
    Think again...
    Peace

    Hi there

    Thanks for the feedback. We are listening and acting on your concerns.

    On 3G we have had some issues over the last while and have resolved most of them. We made another change last night that should increase speeds significantly for customers. Have been testing myself today and I have seen big improvements.

    We are putting alot of effort into getting our data side right for customers so that we have the best propositions and service in the market.

    Our 30day data bundle should be live today or tomorrow and we have plans to address the proxy limitations on non http traffic early in the new year.

    Can I ask if not too much trouble that you test your speeds again today and let me know if there is an improvement.

    thanks for taking the time to feedback. It is valuable and fed back to our management team.

    regards
    Paul


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Any news on the iPhone 4 being sold by Tesco Mobile Ireland? Tesco Mobile UK sell it and have some good price plans for it too.

    Hi Kotek,

    I didnt want to ignore your post but unfortunately I cant comment on this one.

    regards
    Paul


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Gurra wrote: »
    Just to report that data over 3G started working on the iphone today. Settings: Access Point Name: http://tescomobile.liffeytelecom.com, Proxy server and Port: 10.1.11.19:8080 (configured with an iPhone Configuration Utility profile). Enable 3G and Data roaming are both on. Quality 4 bars out of 5 and 3G connection.
    Safari, App Store, Maps and Weather work fine. Messenger doesn't work, it logs in then it goes to a loop where it displays online contacts briefly (<1s) followed by long periods of reconnecting.
    The speed is quite slow - dslreports.com Speed/Latency test for mobile browsers reports 42Kbps with an average latency of 851ms - firmly in GPRS territory.

    Hi Gurra,

    Your Tesco Mobile speeds on your iPhone should be significantly improved.

    regards
    Paul


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    30 day data bundle is now available to purchase

    €6.99 for 30 days with 1GB data allowance. Text DATA to 174211 to purchase.

    Website will be updated Monday to reflect the new bundle.


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  • Registered Users, Registered Users 2 Posts: 3,601 ✭✭✭Kotek Besar


    30 day data bundle is now available to purchase

    €6.99 for 30 days with 1GB data allowance. Text DATA to 174211 to purchase.

    Website will be updated Monday to reflect the new bundle.

    Now this may make me seriously think about coming back to Tesco mobile.

    Being that it's HTTP access only at present, will certain apps work, like a Betamax VoIP client app that I use, and the FishText app, Sky Mobile app etc.. ?

    Another question, Meteor currently charge 10c for calls and text to UK mobiles. Any chance of Tesco Mobile beating this in the near future do you know?


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    Now this may make me seriously think about coming back to Tesco mobile.

    Being that it's HTTP access only at present, will certain apps work, like a Betamax VoIP client app that I use, and the FishText app, Sky Mobile app etc.. ?

    Another question, Meteor currently charge 10c for calls and text to UK mobiles. Any chance of Tesco Mobile beating this in the near future do you know?

    I think you may have issues with some apps until we remove the HTTP limitation in early New Year.

    On international, we are hugely competitve across nearly all rates. We are always reviewing and are currently looking at our UK rates. Will let you know soon if anything happens on this one.

    See here for our full list of international rates

    http://www.tescomobile.ie/international/index.aspx


  • Registered Users, Registered Users 2 Posts: 13 clarkeed


    Hi there

    Can you try this

    1. Take the MMS settings out of the TMI Internet APN (whatever you have called it)

    Please put

    default, supl

    in the APN Type this APN

    Settings will look like this
    Name: TMI Internet APN
    APN: tescomobile.liffeytelecom.com
    Proxy: 10.1.11.19
    Port: 8080
    MCC: 272
    MNC: 11
    APN Type: default, supl

    2. Create a new APN called TMI MMS APN with settings

    NAME: TMI MMS APN
    APN: tescomobile.liffeytelecom.com
    MMSC: http://mmc1/servlets/mms
    MMS Proxy: 10.1.11.19
    MMS Port: 8080
    MCC: 272
    MNC: 11
    APN Type: mms

    3. Reboot your phone.

    Let me know how you get on - PM me your number and I will have someone call you tomorrow if this doesnt work

    regards
    Paul

    EDIT: Something else specific to the HTC Desire that I have seen on UK sites where people were having data access issues

    "Open the Phone dialer and type in *#*#4636#*#*

    Tap on Phone Information

    Scroll Down and set your Preferred Network Type to GSM auto (PRL)"
    I have a Htc Tattoo and have tried all the above the only thing that works for me is google, I cant use any apps at all, will this only work when as you said all restrictions are lifted in the new year?


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    clarkeed wrote: »
    I have a Htc Tattoo and have tried all the above the only thing that works for me is google, I cant use any apps at all, will this only work when as you said all restrictions are lifted in the new year?


    Yes, because its http only some apps wont work until we remove the restriction


  • Closed Accounts Posts: 1,357 ✭✭✭Tesco Mobile: Paul


    30 day data bundle is now available to purchase

    €6.99 for 30 days with 1GB data allowance. Text DATA to 174211 to purchase.

    Website will be updated Monday to reflect the new bundle.


    Website now updated with new bundle information

    http://www.tescomobile.ie


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