Tesco Mobile 3g - Anyone having Problems

logonmar

Data connectivity gone again this morning. Fix didn't last long!

Are others experiencing problems today?

Tesco Mobile: Paul

logonmar wrote: »

Data connectivity gone again this morning. Fix didn't last long!

Are others experiencing problems today?

Yes another issue at the moment for some of customers unfortunately. Will update shortly.

regards
Paul

Tesco Mobile: Paul

Tesco Mobile: Paul wrote: »

Yes another issue at the moment for some of customers unfortunately. Will update shortly.

regards
Paul

This issue should be fixed now...

mrqpr

Any word on the online web texts?? Thought they were due at the end of November?

Tesco Mobile: Paul

mrqpr wrote: »

Any word on the online web texts?? Thought they were due at the end of November?

Should go live overnight..was supposed to go live Sunday but we found an issue on Friday that the tech guys were working on over the weekend.

regards
Paul

mrqpr

Thanks Paul..

Shyboy

nothing as yet...:(

Tesco Mobile: Paul

Shyboy wrote: »

nothing as yet...:(

Still hoping to go live today...

Rhand

Hey,

I switched from Vodafone to Tesco (both Pay as you go) and wanted to keep my number. They called me today at lunch time and said it would take 20 minutes to 2 hours. After 4 hours the "Vodafone" message dissapeared from my Vodafone SIM, so I swapped in the Tesco SIM and assumed it would be working ok. But when my friends call my number they say they can't reach it.

Am I simply too impatient or did something go wrong?

Tesco Mobile: Paul

Rhand wrote: »

Hey,

I switched from Vodafone to Tesco (both Pay as you go) and wanted to keep my number. They called me today at lunch time and said it would take 20 minutes to 2 hours. After 4 hours the "Vodafone" message dissapeared from my Vodafone SIM, so I swapped in the Tesco SIM and assumed it would be working ok. But when my friends call my number they say they can't reach it.

Am I simply too impatient or did something go wrong?

Hi there

Sometimes there can be issues or slowness with porting. It also only happens bewteen certain hours. It will likely flush through this am. If you want to PM me your number(s) i can cehck the status

regards
Paul

battries not included

Hi, I placed an order online for pay monthly, I received an e-mail confirming the order, I take it the order has been shipped?

thanks in advance

Tesco Mobile: Paul

battries not included wrote: »

Hi, I placed an order online for pay monthly, I received an e-mail confirming the order, I take it the order has been shipped?

thanks in advance

Hi there

Please contact customer care here and they can check for you

http://www.tescomobile.ie/contact-us.aspx

regards
Paul

jay93

Hi Paul,
Was bought a new phone for xmas it was a Mojo Chat from the Tesco Extra store in Drogheda,

When i opened the phone it already had a sim card in it?
The seal was not broken or anything on the phone tough i presume Tesco just put the sims into the phones now?

Heres the problem tough my sim won't work in it asking me for a network unlock code my sim is a Tesco Mobile sim and works in every other phone even another phone that is locked to Tesco Mobile!!
The sim that came with the phone is working in it tough no problem,

It's really strange and can't understand why my sim won't work
If this is the case can Tesco provide me with the unlock code for the phone since it's not fully working with other Tesco sim cards?
Ive topped up my account well over €150 since i got it so should be able to get the code?

Thanks,

whiterebel

jay93 wrote: »

Hi Paul,
Was bought a new phone for xmas it was a Mojo Chat from the Tesco Extra store in Drogheda,

When i opened the phone it already had a sim card in it?
The seal was not broken or anything on the phone tough i presume Tesco just put the sims into the phones now?

Heres the problem tough my sim won't work in it asking me for a network unlock code my sim is a Tesco Mobile sim and works in every other phone even another phone that is locked to Tesco Mobile!!
The sim that came with the phone is working in it tough no problem,

It's really strange and can't understand why my sim won't work
If this is the case can Tesco provide me with the unlock code for the phone since it's not fully working with other Tesco sim cards?
Ive topped up my account well over €150 since i got it so should be able to get the code?

Thanks,

My mother had exactly the same problem with a galaxy mini from Tesco. It was locked to the sim provided, but they gave her the unlock code which wouldn't work. They then transferred over the old number and credit to the new sim card and it works fine since

j4vier

anyone encountered a problem these days that after 5 minutes on the phone, i can hear the person on the other side but they cant hear me?

happened with 2 different people yesterday and today

Tesco Mobile: Paul

jay93 wrote: »

Hi Paul,
Was bought a new phone for xmas it was a Mojo Chat from the Tesco Extra store in Drogheda,

When i opened the phone it already had a sim card in it?
The seal was not broken or anything on the phone tough i presume Tesco just put the sims into the phones now?

Heres the problem tough my sim won't work in it asking me for a network unlock code my sim is a Tesco Mobile sim and works in every other phone even another phone that is locked to Tesco Mobile!!
The sim that came with the phone is working in it tough no problem,

It's really strange and can't understand why my sim won't work
If this is the case can Tesco provide me with the unlock code for the phone since it's not fully working with other Tesco sim cards?
Ive topped up my account well over €150 since i got it so should be able to get the code?

Thanks,

Hi Jay,

Apologies for your poor experience here. Yes, we always put a SIM in the phone before shipping.

If you contact care here they will be able to sort you out with the unblock code. Please supply all details as it may help us to diagnose what went wrong here.

http://www.tescomobile.ie/contact-us.aspx

regards
Paul

Tesco Mobile: Paul

j4vier wrote: »

anyone encountered a problem these days that after 5 minutes on the phone, i can hear the person on the other side but they cant hear me?

happened with 2 different people yesterday and today

Hi J4vier

Can you please log your issue here and care will follow up with our technical team. Apologis for the poor experience.

http://www.tescomobile.ie/contact-us.aspx

regards
Paul

grasshopper31

Just wondering, a couple of family members are going to change over to Tesco -SIM only ... if we were to order these on line, what is procedure for porting over? On receipt of SIM, do they ring to activate?
Thanks

JAKIE75

Hi Guys,

Currently i have a 3 year old iphone3g unblocked to tesco mobile on pay as u go...i am looking to buy an iphone 4 or 4s.My problem is 3 network have offered me a great deal on a new iphone4s of 79 euro for the phone & 40euro a month and all u can eat data but its on a 24 contract or i can buy an 8gb from apple sim free but its only a iphone 4 at 500euro and stay on tesco pay as u go which i spend around 20 a month on... thing is who has the better 7 genuine internet coverage speeds etc for the iphone 4 ??

i currently have my iphone 3 set up for internet usage which tesco done over the phone with me 10 months ago but i fund the service v poor

Tesco Mobile: Paul

grasshopper31 wrote: »

Just wondering, a couple of family members are going to change over to Tesco -SIM only ... if we were to order these on line, what is procedure for porting over? On receipt of SIM, do they ring to activate?
Thanks

Hi Grasshopper,

Yes that is it, you can use the 089 number supplied until you are ready to port.

regards
Paul

clarkeed

Hi,
Has anyone used an ipad on tescomobile what is needed and what is the setup?
Am using tesco for my phone with no problems.
Regards

grasshopper31

Thanks Paul re the above information...

Just wondering, after a call has been logged onto techincal support, how long does it take for them to rectify problem?

Thanks

battries not included

hi paul, i ordered a phone before xmas, got e-mail asking for ID, how do I proceed with order?

thank you

Tesco Mobile: Paul

clarkeed wrote: »

Hi,
Has anyone used an ipad on tescomobile what is needed and what is the setup?
Am using tesco for my phone with no problems.
Regards

Hi there, you can only buy a data bundle by text at the moment so you need to buy the bundles on a phone before putting in an iPad. You can buy multiple months at once though.

Regards
Paul

Tesco Mobile: Paul

grasshopper31 wrote: »

Thanks Paul re the above information...

Just wondering, after a call has been logged onto techincal support, how long does it take for them to rectify problem?

Thanks

It depends on the issue but it can take up to a week.

Regards
Paul

Tesco Mobile: Paul

battries not included wrote: »

hi paul, i ordered a phone before xmas, got e-mail asking for ID, how do I proceed with order?

thank you

Hi there
Just follow the instructions on the email.
Regards
Paul

Trevor451

Getting a 404 page when I try and send a web text. I think that the web text counter is also broken :rolleyes:

Tesco Mobile: Paul

Trevor451 wrote: »

Getting a 404 page when I try and send a web text. I think that the web text counter is also broken :rolleyes:

Just tested it there and it worked for me so the service is up. Have you ever been able to send a webtext?

regards
Paul

Trevor451

Tesco Mobile: Paul wrote: »

Just tested it there and it worked for me so the service is up. Have you ever been able to send a webtext?

regards
Paul

Yep I have sent a few webtexts last month. Do you have to have credit to send a web text? Even though I never used a webtext this month it states that I have no webtexts remaining.

EDIT: Just tried it out there again and it appears to be working. Webtext counter appears to be broken though

Tesco Mobile: Paul

Trevor451 wrote: »

Yep I have sent a few webtexts last month. Do you have to have credit to send a web text? Even though I never used a webtext this month it states that I have no webtexts remaining.

EDIT: Just tried it out there again and it appears to be working. Webtext counter appears to be broken though

You have to have topped up in last 30 days by 10eur or more to get free webtexts, otherwise they are chargeable.

regards
Paul