Biggest chancer customers you have dealt with?

Dublindude69

First off I'm not sure if this is the right area for this so mods can feel free to move it.
Anyone working retail ever delt with someone that you know is chancing their arm?
This guy came into us with a Music CD claiming he bought it here and it was faulty and wanted a cash refund. The funny part is it had a sale sticker on it from another company He tried to argue he bought it here but I kept pointing to the sticker on it.

Another time someone wanted a cash refund on something our company didn't even stock .

Anyone else got any stories?

Cookie_Monster

yeah, group of travellers buying 4 cans and the kid trying to walk out with a crate on the sly.

I caught him rapid thou

chin_grin

Cookie_Monster wrote: »

yeah, group of travellers buying 4 cans and the kid trying to walk out with a crate on the sly.

I caught him rapid thou

Crate of what?

"Ah don' worry, Ih only Hugo Boss boss."

admiralofthefleet

an elderly woman in bewleys years ago, she ate 90% of a danish and then complained to me that she didnt like it. she didnt get a free one

another woman complained that her tea was too cold and when i pointed out to her that she had stood talking for 20 mins before sitting down she blew a gasket saying the boilers were broke so i used a temperature probe to show her the water was 97 degrees, the perfect temp. for tea

in the years ive been working with the public i have always found that the more well to do customers are the biggest chancers

deisedevil

admiralofthefleet wrote: »

in the years ive been working with the public i have always found that the more well to do customers are the biggest chancers

That's pretty much spot on.

Had a seriously well to do woman come in to a butchery I used to work in when I was a yungfella. She had bought 250 quid worth of striploin off us on sale. She had eaten half of it over the space of a few weeks and then she came in to say she didn't like it and that it must have been a bad batch and that she wanted more. She didn't have the other half with her, She wanted the same amount in total in weight of what she had got before for free and she wasn't going to even bring back in the rest of striploin she had frozen. I told her she could forget it.

The manager gave it to her. He said she would drive every other well to do customer out of the shop.

krudler

A woman whose 5 year old dropped his new PSP down the stairs christmas morning tried to tell me it was within her rights to expect a refund or replacement, lulz.The thing was in bits inside in the box but she just couldnt get why I wouldnt give her a brand new one, only a week old, still has the reciept, going to Joe Duffy, blah blah blah.

Gyalist

Once had a customer come to the till with a brand new pair of sneakers that he claimed that he'd bought as a present for his son but his son didn't like them so he wanted to have his money back. I asked for proof of purchase and he claimed that he couldn't find his receipt. I checked the box for our barcode but couldn't find it. When I opened the box I knew instantly that he couldn't have bought it as it was new season stock that had only arrived that morning and wasn't yet on sale. He knew that he'd been rumbled so he said that he was going to his car to look for the receipt and, of course, he never came back.

The Waltzing Consumer

krudler wrote: »

A woman whose 5 year old dropped his new PSP down the stairs christmas morning tried to tell me it was within her rights to expect a refund or replacement, lulz.The thing was in bits inside in the box but she just couldnt get why I wouldnt give her a brand new one, only a week old, still has the reciept, going to Joe Duffy, blah blah blah.

Mean!

Ha, when I worked with games consoles, we always gave replacements for accidental breakage, sure it has a guarantee for the year anyway.

k99_64

'One of your barmen just dropped my pint bottle of bulmers I want another one'

Me: 'we dont sell pint bottles'

mojesius

Used to work in a restaurant and we had these infamous regulars called 'the steak family'. You'd bring out their food, check back on them, everything would be fine, then one or more would pipe up a few minutes later when their food was nearly finished and demand to speak to the manager.

Cue either new steaks, free drinks/desserts or a discount on the bill. Used to happen every weekend no matter how perfect the food or service was, they were always gaggin for a freebie and were extremely rude about it.

Eventually, one of waiters asked them, upon complaint time, why they kept coming back to the restaurant, as they had a problem on every occasion.They complained to the manager about him, manager was sick of their shyte and just said 'in fairness, he has a point'. Never saw them again. They cost the restaurant a fortune during their stint.

El Horseboxo

I worked in Xtra Vision during college and i had a fella come in with the a box set of the Sopranos. He said his son bought it the other day and shouldn't have been served it as it is over 18's. He was getting a bit mad about the whole thing. So i asked for the receipt to see who sold it to him but he said his son lost it. It was still wrapped in plastic and just to avoid a scene i said fúck it and would exchange it as he wanted something else. I began the process and searched for it on the computer. And then i noticed that it hadn't even been released in Ireland yet. Looked up the release date list and it was 3 weeks away. I told him this and he said his son definitely bought it in here.

So i looked in the back in case we got them early and someone sold one by mistake. Nothing and no sales history on the computer. And then i notice a Best Buy sticker on the back down the bottom. And it had a price tag of 45.99 US Dollars. And to top it off i noticed some white stuff along the plastic seam. He had glued the wrapper back on to it. The disc were scratched when i looked at them. So i pointed all this out to him and he grabbed the box set and left.

I thought that was the end of it but he comes back into the shop later on with a piece of paper cut out in the size of a receipt and the box set typed on it with a date and price and an Xtra Vision logo at the top. I just broke my bollix laughing. He actually went home and printed out a receipt that looked nothing like ours and had a date and time on it when the shop wasn't even open. He had 10:30 or something but we didn't open till 12 on Sundays. Can't believe he thought it would work. If the discs weren't scratched i would have exchanged it for effort. Chancing bastard.

Gyalist

admiralofthefleet wrote: »

in the years ive been working with the public i have always found that the more well to do customers are the biggest chancers

That's been my experience as well. I have friends who own a restaurant near BT and they do great business with "the ladies who lunch". They have no problems spending large amounts in BT then demolishing a bottle of wine in my friend's place and then claiming that the wine was off. I once witnessed a scene where a group of three well-known society women ate their meal then tried to weasel out of paying by claiming that the peaches in the dessert were canned and not fresh as stated on the menu. They created such a fuss with the manager in front of the other customers trying to embarrass him into reducing their bill.

triseke

i used to work in a shop that sold things for babies, ie clothes blankets etc. One evening i was on the floor on my own and a woman came into the store. She went to the back of the store. About 5 minutes later i went back to see if she needed help. She had a duvet set in her hand and proceded to tell me

"oh hiya, i was here earlier on and i was talking to a blond girl" I named several of the blond staff and she she identified the assitant manager's name.

"oh yes. thats her. I was talking to her earlier about returning this item. I bought it for a friend of mine but she has since lost the baby, and in the fray ive misplaced the receipt. The manager told me to come back with the item this evening".

Now, of course i was shocked at this. I had not been long in the job at the time and thus did not know how to take a return item. I called the manager in the office who came up to the floor.

When the woman saw the manager she told me that she had to get something from her car and would return in a few minutes. She never came back. It was only when i spoke to the manager that i found out that this woman is notorious for doing this. She will go to the back of the shop, pick up an item, tell a sob story and get the money back.

wayne0308

I had a person come into an internet cafe once, now I had seen this person looking for change not 5 minutes walk from the shop just that morning.

She came into the shop and looked around for a bit and picked up a yellow snack and put it on the counter and went to hand me a 200euro note. I tried to explain that I had no change for that kind of money, she didn't seem to have much English, and she must have taken it as an insult and started screaming stuff at me.

I didn't even take the note off her as the shop only had a 45euro float and it was a slow day so there wouldn't have been more than 80euro in the till. So I have no idea if it was actually fake but I would say so.

starbelgrade

I worked in a shop once...

Nah, didn't really. Just made that bit up.

mikemac

Plagued with sales calls from NTL but far too polite to tell them to get lost.
Since I was spineless I'd make excuses

"Oh I can't sign up with NTL, we have Chorus already"
"That's great sir, NTL have taken over Chorus and we are rebranding to UPC. Now let me confirm your details while I check our Chorus database "

Busted!

RxQueen

Do anyone else notice when customer dont get his/her own way , they always say:

" Well my Husband is a journalist and im a solicitor, so we are going to take this to the papers and sue you"

who knew that so many journalist and solicitors marry!:rolleyes:

Gyalist

wayne0308 wrote: »

I had a person come into an internet cafe once, now I had seen this person looking for change not 5 minutes walk from the shop just that morning.

She came into the shop and looked around for a bit and picked up a yellow snack and put it on the counter and went to hand me a 200euro note. I tried to explain that I had no change for that kind of money, she didn't seem to have much English, and she must have taken it as an insult and started screaming stuff at me.

I didn't even take the note off her as the shop only had a 45euro float and it was a slow day so there wouldn't have been more than 80euro in the till. So I have no idea if it was actually fake but I would say so.

That was a well-known scam by the Roma women a few years ago. They'd buy something small with a 200euro then suddenly change their mind once they gotten the change.

WindSock

Working in XtraVision, my friend had someone say;

'this film is really crap, I want a refund'

Well, duh.

I also worked there too and there was a different prick who always wanted credit on his account for some reason or another. He was a miserable cnt who never used to come up to me at the counter as I wouldn't suffer him. Everytime he came in, it was something different. 'Videos put in the wrong boxes', 'the trailers are a bit fuzzy', ' I thought it was x amount for x days... weh, weh weh'

I agree completely with Admiralofthefleet. It's always the well to do ones that are the biggest chancing sons of bitches. I don't mind people who try their hand but when they have a sense of inheritance attitude to match they can fk right off.

PeterIanStaker

Years ago when I was in school I worked part time filling cars, carwash etc. So one day this guy wants to get his 4x4 Range Rover washed, which we duly did. We used to charge for Car, Jeep, Van etc, and he went ballistic at me (an apathetic teen with greasy long hair, at the time) for charging him for a 4x4 wash, insisting the vehicle was insured as a car. I got the manager, who just let him off with paying for it as a car, but the gob****e went to a lot of effort to save the £1.50 difference between a car and a 4x4. And yes, he was well to do in a suit and tie.

mikemac

WindSock wrote: »

It's always the well to do ones that are the biggest chancing sons of bitches.

"Did you need a college degree to get your job?"
:mad::mad::mad:

mojesius

Another one from the restaurant, seen many times. Table of underagers would come in, try to order drink. No ID, no drink. They'd all order cokes, bring their drinks to the toilet with them and return with extremely pale cokes, thinking they were really smart. I'd take it off them saying 'that coke doesn't look right, let me get you a fresh one'. The shock on their faces was hilarious.

mojesius

feelingstressed wrote: »

"Did you need a college degree to get your job?"
:mad::mad::mad:

:mad:

Gyalist

WindSock wrote: »

I agree completely with Admiralofthefleet. It's always the well to do ones that are the biggest chancing sons of bitches. I don't mind people who try their hand but when they have a sense of inheritance attitude to match they can fk right off.

99% of the time it's women, and they start it at a pretty young age too. In my business we get the teenage girls who buy a top and wear it out on a Friday night then try to return it on Saturday for a different one despite the original top being caked in fake tan and makeup and reeking of perfume.

WindSock

feelingstressed wrote: »

"Did you need a college degree to get your job?"
:mad::mad::mad:

No one ever asked me that question, unfortunately. I was working there while I was in college during the day. I always hoped some fkhead yummy mummy with snot and chocolate stuck to their shirt tried it on :pac:

Insead of letting their 'angels' run riot around the shop and wreck the place :mad:

triseke

mojesius wrote: »

Another one from the restaurant, seen many times. Table of underagers would come in, try to order drink. No ID, no drink. They'd all order cokes, bring their drinks to the toilet with them and return with extremely pale cokes, thinking they were really smart. I'd take it off them saying 'that coke doesn't look right, let me get you a fresh one'. The shock on their faces was hilarious.

thats brilliant!

mojesius

triseke wrote: »

thats brilliant!

Sometimes, you'd have to repeat the procedure dozens of times per group of teenagers, I just found it funnier everytime watching them getting more enraged!

Plus, it's way easier than getting a call from Mumsy the next day complaining about how 'ill' their darling daughter was after their meal last night.

MIRMIR82

starbelgrade wrote: »

I worked in a shop once...

Nah, didn't really. Just made that bit up.

Ah starbelgrade - thats a weak one!;)

tricky D

emo!! wrote: »

" Well my Husband is a journalist and im a solicitor, so we are going to take this to the papers and sue you"

The comeback for "I know my rights, I'm a solicitor" is "If you really knew your rights, you'd know you're wrong, so you're not a solicitor as this stuff (usually invitation to treat or repair/replace/refund) is 1st semester stuff. Btw, it's illegal under the Lawyer Act to make a false claim about being a solicitor, shall I call the Gardaí?"

admiralofthefleet

happened to me in work last saturday as well

a fella came up to the carvery and said to me 'im the other chefs nephew he said i would be looked after for a dinner'. i asked him who's son he was as i know the other chefs family very well. his face dropped and he walked away mumbling under his breath

Handsome Bob

There was a bit of a scam going betting on dogs when I was working in the bookies. People would use really **** hand writing where you weren't sure whether they had written €5 or €50. They would do this just as the dog race is off, and wouldn't put the money down until they saw how their dog was doing. If it was doing **** they'd put €5 down, if it was doing well they'd put €50 down. We just told them to **** off, we don't take late bets, especially when it comes to the dogs. There is a phrase for all of this but it is escaping me right now.

SeaFields

There is a bit of a scam going at the moment and one of the girls in our shop was caught out by it a few weeks ago.

The individual goes through bins and stuff to find receipts for expensive items. They go into the shop, grab the expensive item off the shelf and go to the till for a refund. They usually pick a vulnerable member of staff to do this such as a young girl on an isolated till.

fakearms123

biggest chancer customers ive dealt with are kids, little smelly snotty nosed kids with permanently sticky chocolate pudgy hands, their incredible speed for someone with such short legs, loud, emotional wrecks so they are so they are!

wobzilla1

A foreign woman came into the shop yesterday with a carton of milk. She said she bought 2 cartons 3 days ago and only used one. She wanted a refund, then changed her mind and wanted a carton with a better date on it. The milk she had wasn't even going off for about 2 days anyway and the cartons on the shelf only had a day longer than her one. The manager rightly told her to **** off

eimearcmh

Not these are only minor things really.....

But some customers automatically presume we do free photocopying. Some presume that because they do business with us that its their right.

Its standard to give out an envelop if we are giving out a letter, cash etc but ive often got asked can i give them an extra 1 or 2. Saves them paying for it in the post office apparently.

As stated by another poster i often find that its the financially better off folk who try to cut costs this way.

wobzilla1

We also let people return bottles of wine if they order too many for a party. You get people ordering a few cases of wine on sale and returning 80% of it when the sale is over and try to get a refund of the higher price

eightyfish

I posted this in another thread a few weeks ago but this guy was definitely a chancer:

C: Hello, I would like a refund for this camera please.
M: *takes bag* I'm sorry, but unfortunately I can't give you a refund.
C: Why? I am not happy with it. I want a refund.
M: It is in a Argos bag. This is not Argos.
C: But I only put it in that bag to bring it in to you.
M: *takes out box* And do you have a receipt?
C: No, I lost it.
M: *looks at box* This box has an Argos sticker on it.
C: That must have stuck to the camera by mistake when I put it in the Argos bag.
M: Also, we don't sell cameras. This is a computer shop.
C: *looks annoyed, then goes red, then walks out, leaving his camera with me*
M: *opens camera box - box empty*

eimearcmh

Gyalist wrote: »

That was a well-known scam by the Roma women a few years ago. They'd buy something small with a 200euro then suddenly change their mind once they gotten the change.

Still happening unfortunately. It more common with €50 now though.

needaname

Was working on a till in a busy supermarket and some guy comes up and asks for change of a 50... so I give it to him... then he decides he doesn't actually want change anymore (all the while he is in front of a huge queue of impatient customers)... so I swap back, give him his 50 and take my change back only for him to make a scene about how I hadn't given him my 50euro back. Turns out he was known for doing this quite regularly in the same shop :mad:

ScouseMouse

needaname wrote: »

Was working on a till in a busy supermarket and some guy comes up and asks for change of a 50... so I give it to him... then he decides he doesn't actually want change anymore (all the while he is in front of a huge queue of impatient customers)... so I swap back, give him his 50 and take my change back only for him to make a scene about how I hadn't given him my 50euro back. Turns out he was known for doing this quite regularly in the same shop :mad:

Foreign lady in a long skirt and head scarf tried the break a 200 note trick on my wife, then changed her mind after pocketing some of the twentys,

Seen it attempted several times before.

The face on her when I got every penny back and returned her 200 euro note - ripped into four pieces !!!!

Augmerson

Some Roma tried to scam us once in a shop I worked in. Alot of people who worked in retail will be familiar with this. They come in, buy something, hand over the money, you count it and are about to put it in the till when they ask for the money back so they can count it, and that's when they usually take a few fifty euro notes out of it with sleight of hand. Then they bring back the item later on and claim it's not what they wanted so they get a full refund plus the money they kept earlier on.

Well, on this occassion, when the woman asked for the money back, I stuck it in the till and handed her receipt and she flipped. I told her I couldn't give her the money back as she had just bought it, but they started really flipping out so we just gave them the money back, it was funny though.

eimearcmh

Augmerson wrote: »

Some Roma tried to scam us once in a shop I worked in. Alot of people who worked in retail will be familiar with this. They come in, buy something, hand over the money, you count it and are about to put it in the till when they ask for the money back so they can count it, and that's when they usually take a few fifty euro notes out of it with sleight of hand. Then they bring back the item later on and claim it's not what they wanted so they get a full refund plus the money they kept earlier on.

Well, on this occassion, when the woman asked for the money back, I stuck it in the till and handed her receipt and she flipped. I told her I couldn't give her the money back as she had just bought it, but they started really flipping out so we just gave them the money back, it was funny though.

From reading the above posts its clear its a common problem. As long as we are aware of it and make others aware of the scam then they won't be successfull.

I presume you have cameras above your head/at the desk/till/counter anyways?

Adyx

mojesius wrote: »

Another one from the restaurant, seen many times. Table of underagers would come in, try to order drink. No ID, no drink. They'd all order cokes, bring their drinks to the toilet with them and return with extremely pale cokes, thinking they were really smart. I'd take it off them saying 'that coke doesn't look right, let me get you a fresh one'. The shock on their faces was hilarious.

had people coming up all the time when I worked in a club asking for a coke in a pint glass with ice. It was ridiculous how obvious they made it. Served a chap one time anyway and followed him straight into the toilets where he tried to deny having his own alcohol despite the 35cl bottle sticking out of his pocket. :rolleyes:
Another time this guy was drinking away on a bottle of Stella in plain view till I took it off him and threw him out. He tried to insist he'd just bought it despite us not having sold it for several years.

Stercus Accidit

Adyx wrote: »

had people coming up all the time when I worked in a club asking for a coke in a pint glass with ice. It was ridiculous how obvious they made it. Served a chap one time anyway and followed him straight into the toilets where he tried to deny having his own alcohol despite the 35cl bottle sticking out of his pocket. :rolleyes:
Another time this guy was drinking away on a bottle of Stella in plain view till I took it off him and threw him out. He tried to insist he'd just bought it despite us not having sold it for several years.

Maybe if they weren't charged at the door, forced to check their coat(for a fee), and ripped off for the booze, this wouldn't happen.

I've never felt bad about my naggin in the jacks to top up a single, I spend plenty on the single coke and whiskey to make up for it.

username123

Used to work in a supermarket that sold its own bakery bread. A woman comes in one day, says theres a fly in her bread, holds up paper bakery bag with top of it folded down closed. Bakery girl goes a bit green thinking a fly could have gotten cooked into the bread (it happens). So she takes the bag and goes to open it. Woman shouts 'dont open it, fly will escape!'. Simultaneously bakery girl is opening bag and a housefly flew out of the bag and off into the supermarket. The woman had obviously trapped a fly into the bag to return the goods!! Crazy.

The absolute worst was a woman I served as a waitress in the states. She was as belligerent as anything, kept wanting things on the menu changed, wanted a kids portion for herself to be cheaper etc... Anyway after she complained about every single aspect of the meal and service, while chomping down every bit of food given to her she refused to pay and screamed her head off at our manager who let her away with not paying just to get rid of her. No tip for me after all her abuse either.
Imagine my delight when a week later I was in Kmart and a woman in the queue in front of me was haranguing the staff member on the till insisting whatever it was she was trying to buy had a 50% off sticker blah blah blah staff member was almost in tears. It was the same woman and I took great pleasure in absolutely lifting her out of it verbally, letting the whole shop know what she had done in the restaurant the previous week and that the staff should know she was just a scammer etc.. She was removed by security - revenge was sweet.

Adyx

Stercus Accidit wrote: »

Maybe if they weren't charged at the door, forced to check their coat(for a fee), and ripped off for the booze, this wouldn't happen.

I've never felt bad about my naggin in the jacks to top up a single, I spend plenty on the single coke and whiskey to make up for it.

Or maybe the club I worked in didn't have a door charge, never forced people to check their coat and regularly ran excellent promotions and deals.

I've never felt bad about throwing cheap, tight-arsed pricks out the door either.

MitchKoobski

Last November when we had the really bad floods I had an old woman come looking for a coal bunker. It was absolutely pissing out and we keept them in the garden centre, so I ventured out and brought one back in. Told her it was €19.99 (cant remember the exact price atm) so she nodded and said she'd take it. Got up to the counter and she said "Oh well here's €15 that should be good." Myself and the girl on the till both said no its twenty. Then the old woman says "Yes but you should give me €5 off for water damage. Normally it should be €10 but I'll settle for €5." I explained that it was raining, and when things are outside int he rain they get wet. She would be keeping this in her garden, where it would get wet in the rain. She demanded to speak to the manager, who promptly told her she can €20, then bring it home and dry it with a towel.

BigBenRoeth

username123 wrote: »

It was the same woman and I took great pleasure in absolutely lifting her out of it verbally, letting the whole shop know what she had done in the restaurant the previous week and that the staff should know she was just a scammer etc.. She was removed by security - revenge was sweet.

Ha,you are some legend.

OP-Good thread

Stercus Accidit

Adyx wrote: »

Or maybe the club I worked in didn't have a door charge, never forced people to check their coat and regularly ran excellent promotions and deals.

I've never felt bad about throwing cheap, tight-arsed pricks out the door either.

You'd be hard pressed to find someone who finds the drinks prices in Dublin agreeable, and if you do, I'm sure they do the same job as you. There's cheap tight arses, and then there are normal people sick of being rode, I'm sure you can tell the difference.

MitchKoobski

Forgot these two.

1. Customer wanting compensation credit on her account because she didn't like the song we use when customer's are on hold (telling you which song would give away who I work for), and then saying it was too loud and hurt her ears.
2. Customer wanting compensation credit because apparently the agent in the Indian call centre was talking to her in a sexually suggestive manner while he solved her billing issue.

Sam Vimes

triseke wrote: »

i used to work in a shop that sold things for babies, ie clothes blankets etc. One evening i was on the floor on my own and a woman came into the store. She went to the back of the store. About 5 minutes later i went back to see if she needed help. She had a duvet set in her hand and proceded to tell me

"oh hiya, i was here earlier on and i was talking to a blond girl" I named several of the blond staff and she she identified the assitant manager's name.

"oh yes. thats her. I was talking to her earlier about returning this item. I bought it for a friend of mine but she has since lost the baby, and in the fray ive misplaced the receipt. The manager told me to come back with the item this evening".

Now, of course i was shocked at this. I had not been long in the job at the time and thus did not know how to take a return item. I called the manager in the office who came up to the floor.

When the woman saw the manager she told me that she had to get something from her car and would return in a few minutes. She never came back. It was only when i spoke to the manager that i found out that this woman is notorious for doing this. She will go to the back of the shop, pick up an item, tell a sob story and get the money back.

Same happened to me. I asked her when she bought the thing she was trying to return so I could look up the receipt but it was taking me a while to find it so I said she should finish her shopping and come back. Turned out we had never sold that item since the shop opened, it had just been sitting on a hook at the front of the shop ready to be grabbed by someone chancing their arm