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amazon.co.uk

  • 02-09-2010 4:56pm
    #1
    Enigma IE
    Registered Users, Registered Users 2 Posts: 1,158 ✭✭✭


    I'm having issues trying to buy something through amazon.co.uk today. When I goto confirm my delivery address, it continues to the next page but throws up this error. Is anyone else having this issue?

    It doesn't appear to be straight forward to contact Amazon Tech Support. The submission form is looking for an order #, which I don't yet have as I can't submit my order.

    Cheers!


    We're sorry!

    There was an internal error in our system. We logged the problem and will investigate it later. Our apologies for the inconvenience.

    continue-shopping._V192188120_.gif on the Amazon.co.uk home page.


Comments

  • #2
    Awful_Bliss
    Registered Users Posts: 262 ✭✭Awful_Bliss


    I think it's because they don't deliver electronic items to Ireland, only books, CDs, games & DVDs. I could be wrong though.


  • #3
    petes
    Registered Users, Registered Users 2 Posts: 8,382 ✭✭✭petes


    Awful_Bliss wrote: »
    I think it's because they don't deliver electronic items to Ireland, only books, CDs, games & DVDs. I could be wrong though.


    I'd say they would give a message stating that if that was the case rather than an internal error.


  • #4
    JDxtra
    Registered Users, Registered Users 2 Posts: 5,936 ✭✭✭JDxtra


    Awful_Bliss wrote: »
    I think it's because they don't deliver electronic items to Ireland, only books, CDs, games & DVDs. I could be wrong though.

    I buy electronics from them all the time - but only when it's Amazon themselves (free shipping over £25).

    Was the item direct from Amazon, or a reseller on Amazon? Sometimes the resellers don't ship to Ireland.


  • #5
    Enigma IE
    Registered Users, Registered Users 2 Posts: 1,158 ✭✭✭Enigma IE


    JDxtra wrote: »
    I buy electronics from them all the time - but only when it's Amazon themselves (free shipping over £25).

    Was the item direct from Amazon, or a reseller on Amazon? Sometimes the resellers don't ship to Ireland.

    Nope, it says is being despatched and sold by amazon.co.uk.


  • #6
    MAK
    Closed Accounts Posts: 6 ✭MAK


    I've been having the same problem since earlier this evening. There's nothing unusual about my order. Have tried different browsers, different machines, but no joy. I do think this is a problem at Amazon's end.

    1-click ordering does (did) work, but if your order qualifies for free delivery, 1-click help says that you can change the delivery method (from standard to free) within 30 mins. However, when I tried this the 'change delivery method' option did not work, so I can cancelled the order (and had to remember all the items and re-add them to basket). When cancelling the order, I explained why (all the above), so maybe someone might see that there is a problem... eventually.

    Anyway, hopefully this is just a temporary glitch and will be resolved soon...


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  • #7
    Enigma IE
    Registered Users, Registered Users 2 Posts: 1,158 ✭✭✭Enigma IE


    MAK wrote: »
    I've been having the same problem since earlier this evening. There's nothing unusual about my order. Have tried different browsers, different machines, but no joy. I do think this is a problem at Amazon's end.

    1-click ordering does (did) work, but if your order qualifies for free delivery, 1-click help says that you can change the delivery method (from standard to free) within 30 mins. However, when I tried this the 'change delivery method' option did not work, so I can cancelled the order (and had to remember all the items and re-add them to basket). When cancelling the order, I explained why (all the above), so maybe someone might see that there is a problem... eventually.

    Anyway, hopefully this is just a temporary glitch and will be resolved soon...

    Cheers MAK. I clicked '1-click' ordering and it took me straight to the final stage of confirming my cc details. I confirmed it and order was accepted.

    I'm really surprised amazon haven't sorted this out, time is money.


  • #8
    uncleoswald
    Registered Users Posts: 1,612 ✭✭✭uncleoswald


    After receiving a few unhelpful auto-responses from Amazon.co.uk consumer care I finally got a proper reply saying they are aware of the problem in getting certain electronics, including Laptops, shipped to Ireland and are working on it.


  • #9
    MAK
    Closed Accounts Posts: 6 ✭MAK


    uncleoswald wrote: »
    After receiving a few unhelpful auto-responses from Amazon.co.uk consumer care I finally got a proper reply saying they are aware of the problem in getting certain electronics, including Laptops, shipped to Ireland and are working on it.

    That's starting to make sense: I tried going through the order I wanted to place, andding items one by one. It was a SatNav that was causing the issue. Tried a different electronics item (a NAS) but that was fine...

    BTW, I got around my problem by actually calling them on Saturday morning. they couldn't resolve the issue there and then, so, while on the phone to them, I went the 1-click route and they changed the delivery option to Super Saver Free Delivery for me.


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