HKC ''Coms fault keypad 2''

James_

hi there

i have recently fitted my house with a new hkc system with a text digi and a keypad up stairs and a keypad downstairs.

everything was fine for about 2 weeks until i was in work and got a text saying tamper keypad 1 then another saying coms fault keypad 2.

when i went home everything was ok again until maybe another 2 weeks and the same happened.

a friend of mine works in a suppliers and gave me 2 keypads to try and see if it solves it. but after another week or so it happened again!

any ideas of what it might be? could it be the text digi? or panel its self. i have called HKC but all i got from them was '' make sure the tamper switch is closed'' obviously they both are but thats all he could tell me.

any of you come across this problem befor?


Thanks for any help!

altor

James_ wrote: »

hi there

i have recently fitted my house with a new hkc system with a text digi and a keypad up stairs and a keypad downstairs.

everything was fine for about 2 weeks until i was in work and got a text saying tamper keypad 1 then another saying coms fault keypad 2.

when i went home everything was ok again until maybe another 2 weeks and the same happened.

a friend of mine works in a suppliers and gave me 2 keypads to try and see if it solves it. but after another week or so it happened again!

any ideas of what it might be? could it be the text digi? or panel its self. i have called HKC but all i got from them was '' make sure the tamper switch is closed'' obviously they both are but thats all he could tell me.

any of you come across this problem befor?


Thanks for any help!

I have come across this, it is more than likely a problem with the panel. You should be looking at getting the panel flashed to solve this issue.

James_

altor wrote: »

I have come across this, it is more than likely a problem with the panel. You should be looking at getting the panel flashed to solve this issue.

oh good so i'm not the only one! how can i get the panel flashed? is it somthing i may be able to do myself?

Thanks for your reply

altor

Any installer with a flash card can do this for you. If you installed the alarm yourself I would try defaulting the alarm and reprogramming it before flashing the system to see if that clears the fault.

Cadzer

What type of panel is it? Some panels are Chip upgrade and some need to be flashed. When you changed the RKP did you remove the old RKP from the panel memory? this could be your problem as the panel still remembers the old RKP serial number.

Jnealon

Typical response there from HKC.
If the alarm is under two years old I would send it back for repair which your mate could sort

altor

Your mate is the only one who can deal with HKC as they will only deal with installers.