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3 "lifetime" discount

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  • 08-09-2010 11:46am
    #1
    dunleas
    Registered Users Posts: 222 ✭✭


    Hi ,

    I am with 3 mobile for over three years now at the end of year one I was given a 10% lifetime discount. Last week I changed my package and was assured the discount would continue. Couple of day's ago I was told it will not after all apply. Has any one got a similar tale to tell? I have mentioned to three I will not accept this as I was assured it would continue.


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    #2
    flipall
    Registered Users Posts: 159 ✭✭flipall


    Don't know who would have told you that you would get to keep it, was it store staff or telesales?? They were obviously just trying to get you to upgrade but your priceplan probably works out cheaper now than with the old plan and 10%????


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    #3
    dunleas
    Registered Users Posts: 222 ✭✭dunleas


    flipall wrote: »
    Don't know who would have told you that you would get to keep it, was it store staff or telesales?? They were obviously just trying to get you to upgrade but your priceplan probably works out cheaper now than with the old plan and 10%????

    Customer service and three days later customer service confirmed discount again. Price plan is fine issue I have is if I decide to go on a higher plan later the 10% will no longer exist. I was very specific in the questions I asked prior to the price plan change and the responses from customer service were clear.

    "lifetime" discount should mean just that, the whole thing just dosen't fit right.


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    #4
    flipall
    Registered Users Posts: 159 ✭✭flipall


    Well customer care have to make a log about the reasons you have contacted them so they should have a record if you ring them directly as you did before. I agree that lifetime should mean lifetime!!


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    #5
    CCOLGAN
    Registered Users Posts: 50 ✭✭CCOLGAN


    Yeah that kind of happened to me. I moved to a newer plan but it cost the same money. I specifically asked about my life time discount and I was assured that it would be applied.

    So first bill comes and discount not applied. Called 3 CS 3 times to get it sorted, and they always admitted that it was a mistake.. So my resolution was that the next bill would include a credit for the overcharge in the last bill, plus there will the discount applied..


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    #6
    dunleas
    Registered Users Posts: 222 ✭✭dunleas


    CCOLGAN wrote: »
    Yeah that kind of happened to me. I moved to a newer plan but it cost the same money. I specifically asked about my life time discount and I was assured that it would be applied.

    So first bill comes and discount not applied. Called 3 CS 3 times to get it sorted, and they always admitted that it was a mistake.. So my resolution was that the next bill would include a credit for the overcharge in the last bill, plus there will the discount applied..

    just to confirm was that the 10% lifetime discount?


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    #7
    CCOLGAN
    Registered Users Posts: 50 ✭✭CCOLGAN


    dunleas wrote: »
    just to confirm was that the 10% lifetime discount?

    Hi

    Yes in my case it was a 10% lifetime discount..


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    #8
    dunleas
    Registered Users Posts: 222 ✭✭dunleas


    CCOLGAN wrote: »
    Hi

    Yes in my case it was a 10% lifetime discount..

    Thanks for that. I'm going to stick to my guns as well on this one.


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