Online printer wasters...

K_user

I was in the mood to get some stuff printed a couple of weeks back and found myself looking at some of the Photo gift ideas on a site that will remain nameless - although its fairly well known. I thought I might give them ago as I’ve never tried getting something printed on a poster, or on a notebook, or on a few other silly things.

After loading up my photographs and picking what I wanted, the site told me that the resolution of my images wasn’t high enough for some of my choices. So slightly confused I checked the sites requirements and found that my photographs more than doubled the requested size, and they were all at 300ppi.

So I sent an email…and waited…no response. After a week I sent another email…still no response…so f**k that for a game of monkeys. They aren’t getting my money! Could you really trust a printing company that couldn’t be bothered to answer two simple emails about resolution?

Sorry, pointless rant over.

rameire

you could try going to the photo stores and ordering instore for example fuji stores or other pharmacies will be able to print these type of products for you like mugs and jigsaws etc...they will be able to tell you straight away if there's a problem, but most of the time these websites say this to cover themselves and the products come out fine.

eas

It's fine to vent frustration, but there's really no point (as you said) of posting your experience unless you name the company you're complaining about.

bbbbb

I think some sites measure image quality/detail in terms of MB rather than mega-pixels/dpi.

K_user

I was venting, but I don't want to name names - just being cautious - had I spent money with them and gotten no reply, then it would be different!

I'm aware I that could go to a photo store, but it was just a whim and some of the stores do cost more than online companies.

And mainly I was just ranting about the lack of customer service from a company. You'd imagine that a resolution question would be the simplest to answer...