SETTING UP A NEW OUTLOOK EMAIL ACCOUNT.

suey71

Hi, Im trying to set up a new email account on Outlook.

I have to type in the the name of my Microsoft Exchange Server but I haven't goT a clue what this is or how to get it.

Any help would be very much appreciated.

aidan_walsh

Who is your email account provider?

chin_grin

This should help, (after you get the details from the provider).

http://quintagroup.com/services/support/tutorials/email-account/outlook

billymitchell

suey71 wrote: »

Hi, Im trying to set up a new email account on Outlook.

Where did you get this new email address from? If you got it from somebody, they should be able to help you set up the account in outlook.

suey71

I'm with UPC, My old email address on outlook stopped working a couple of years ago and since then I managed with Gmail.

What do I enter when I see.... Incoming Mail Server (POP3)
and directly under it I see...... Outgoing Mail Server (SMTP)

Thanks

chin_grin

suey71 wrote: »

I'm with UPC, My old email address on outlook stopped working a couple of years ago and since then I managed with Gmail.

What do I enter when I see.... Incoming Mail Server (POP3)
and directly under it I see...... Outgoing Mail Server (SMTP)

Thanks

You'll get those details from the old email address (if it's still set up). If you've no access to this you'll have to ring UPC.

EDIT: Just found this, might be of some use.

http://www.upc.ie/pdf/Migration_FAQs.pdf

itmonkey

suey71 wrote: »

I'm with UPC, My old email address on outlook stopped working a couple of years ago and since then I managed with Gmail.

What do I enter when I see.... Incoming Mail Server (POP3)
and directly under it I see...... Outgoing Mail Server (SMTP)

Thanks

Generally you will need to enter the POP address of your email provider, Gmail for example is pop.gmail.com

I am with UPC also and to get my outgoing mail working I have to enter smtp.upcmail.ie in the SMTP server settings.

Don't forget to enable POP forwarding in your Gmail settings though because if you don't it doesn't matter what settings you enter, it won't work

Check https://mail.google.com/support/bin/answer.py?answer=75292 for more info

billymitchell

I think we may need to go back to the start here on this one.
Suey, the email address you are trying to set up in outlook, is it *****@gmail.com or ****@upc.ie ? Then we can tell you which settings you need for smtp and pop.
(Don't post your actual email address here, could lead to a lot of spam when you do get your email address set up!!)

suey71

Its ***upcmail.ie

I ran the test function on my Outlook and 2 errors came up.

1. Log onto incoming mail server (pop3): unable to log on to the incoming mail server.

2. Send email test: Unable to send email test message, please verify the email address field.

???

chin_grin

suey71 wrote: »

Its ***upcmail.ie

I ran the test function on my Outlook and 2 errors came up.

1. Log onto incoming mail server (pop3): unable to log on to the incoming mail server.

2. Send email test: Unable to send email test message, please verify the email address field.

???

Taken from the pdf I linked earlier in this thread.

Useful Information

Please note that the following information may be of use to you when configuring your
existing PC applications.

Settings Changing to …
Email Format customer@ntlworld.ie customer@upcmail.ie
Members Webspace homepage.ntlworld.ie/customer members.upc.ie/customer
Incoming POP3 Server pop.ntlworld.ie pop3.upcmail.ie
Outgoing SMTP Server smtp.ntlworld.ie smtp.upcmail.ie
Primary DNS 89.101.160.4 89.101.160.4
Secondry DNS 89.101.160.5 89.101.160.5
Proxy-Server None None
News news.cable.ntlworld.ie news.upc.ie

suey71

Thanks Chin, I sent an email to the customer department just know so I'll let you know how I get on.

I checked out that link earlier and it seemed to be what I needed but it still wouldn't work.

Thanks again.

suey71

I just got a reply email from customer@upcmail.ie and it read,

"Delivery of the following message failed permanently, Google tried to deliver your message but it was rejected by the recipient domain."

It seems that this address isn't in use anymore.

chin_grin

suey71 wrote: »

I just got a reply email from customer@upcmail.ie and it read,

"Delivery of the following message failed permanently, Google tried to deliver your message but it was rejected by the recipient domain."

It seems that this address isn't in use anymore.

I'd give them a buzz.

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suey71

Thanks, will do.

billymitchell

Just saw another thread on here about problems with upcmail, so it might be worth giving them a shout alright. Let us know how you get on.