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new phone & porting from 3pay to 3 pay monthly

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  • 17-09-2010 9:05pm
    #1
    rymus
    Registered Users Posts: 8,819 ✭✭✭


    More of a general question than an iphone specific one.

    Currently on 3Pay and just bought an iphone on pay monthly today. At time of purchase I requested my 087 number to be ported from 3pay. Is activating the phone in itunes all I have to do? What I mean is, now that I've activated the phone, will the port take place in X number of hours/days/weeks or do I need to phone the woeful three helpdesk to get them to kick it off?


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    #2
    angel01
    Closed Accounts Posts: 7,030 ✭✭✭angel01


    Usually the porting is done within a couple of hours.


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    #3
    drunkmonkey
    Registered Users Posts: 28,234 ✭✭✭✭drunkmonkey


    Did you do it in a store, did they say they were porting your number? What time was it?


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    #4
    Walkman
    Registered Users Posts: 4,224 ✭✭✭Walkman


    You need to call customer care to port the number. They wouldn't be able to do it in store as your iPhone account wouldn't be active. Call them tomorrow morning and it'll be done by around 12pm.


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    #5
    drunkmonkey
    Registered Users Posts: 28,234 ✭✭✭✭drunkmonkey


    Walkman wrote: »
    You need to call customer care to port the number. They wouldn't be able to do it in store as your iPhone account wouldn't be active. Call them tomorrow morning and it'll be done by around 12pm.

    They stores usually make the call after the customer is gone and the account is active. If they don't they should be.


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    #6
    Walkman
    Registered Users Posts: 4,224 ✭✭✭Walkman


    drunkmonkey wrote: »
    They stores usually make the call after the customer is gone and the account is active. If they don't they should be.

    Surley 3 would want to talk to the customer before porting?


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    #7
    drunkmonkey
    Registered Users Posts: 28,234 ✭✭✭✭drunkmonkey


    Walkman wrote: »
    Surley 3 would want to talk to the customer before porting?

    What's stopping them, the customer still has their phone on so CC can call them to double check. Just makes it easy for the customer. Calling CS within 24hrs of getting your phone can go very wrong. Just as easy for the shop to sort it out on their behalf.


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    #8
    rymus
    Registered Users Posts: 8,819 ✭✭✭rymus


    cheers guys, will hold on until this time tomorrow then.


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    #9
    rymus
    Registered Users Posts: 8,819 ✭✭✭rymus


    drunkmonkey wrote: »
    Did you do it in a store, did they say they were porting your number? What time was it?

    Just to answer the above, got it in store yesterday. I requested to port the number from 3pay. Was about 7/7:30pm before I activated on itunes.


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