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Meteor online phonebook has disappeared

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  • 20-09-2010 4:00pm
    #1
    danton
    Closed Accounts Posts: 15 ✭


    I have been a Meteor customer for the last 5 years or so. Over that period I have collected in the region of 500 mobile numbers and added them to my online account on Meteor. A lot of these numbers were also on my phone....but a lot of them weren't.

    In the last few days I decided to change to bill pay from pre-pay. I kept the same number. Upon logging into my Meteor account this morning I find that the approx 500 numbers have disappeared from my account. I rang Meteor only to be told that they can't retrieve the numbers as my account had changed. I find this unacceptable and am really really annoyed that they can actually clear your online phonebook like this. I now have lost numbers that I know I will never retrieve. I was NEVER advised when I purchased my phone and changed my plan last Friday that this would happen. I am disgusted that a professional organisation like this does not backup customers accounts. I give Meteor approximately €800 per annum and for them to do this is beyond belief!

    I am really really annoyed. I'm currently awaiting a call back from a supervisor. Has anyone had an experience like this?


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    #2
    ddub
    Closed Accounts Posts: 26 ✭ddub


    They have to be somewhere I would imagine its just a case of them being bothered enough to look for them. Try and play ball and be assertive but polite and advise if they wont help you will make a data protection request for all information they have stored regarding your account.

    If you dont get anywhere I can pm you a name and email address of someone in there who was very helpful when I was getting nowhere with the reps on the phone.


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    #3
    danton
    Closed Accounts Posts: 15 ✭danton


    Thanks ddub. I'm still waiting on a call back. I rang twice yesterday and once there a while ago. My query has been escalated and I should get a call this afternoon sometime. If I don't have any luck then I'll send you a PM.

    Thanks


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    #4
    kellsred
    Registered Users Posts: 318 ✭✭kellsred


    Happened me also when I changed from bill to prepay a few months back.
    Luckily I didn't have anywhere near the amount of numbers on it as the OP


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    #5
    BArra
    Registered Users Posts: 4,035 ✭✭✭BArra


    same thing happened to me switching from payg to billpay

    only had 20 odd numbers so wasnt that bad


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    #6
    justsomebloke
    Registered Users Posts: 10,407 ✭✭✭✭justsomebloke


    ok I hate to say it but...

    **** happens, ALWAYS have a back up of data you can't live without.

    Chances are they do back up the data, but only for disaster recovery reasons as oppose to singular problems


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    #7
    GerardKeating
    Registered Users Posts: 7,675 ✭✭✭GerardKeating


    danton wrote: »
    I have been a Meteor customer for the last 5 years or so. Over that period I have collected in the region of 500 mobile numbers and added them to my online account on Meteor. A lot of these numbers were also on my phone....but a lot of them weren't.

    In the last few days I decided to change to bill pay from pre-pay. I kept the same number. Upon logging into my Meteor account this morning I find that the approx 500 numbers have disappeared from my account. I rang Meteor only to be told that they can't retrieve the numbers as my account had changed. I find this unacceptable and am really really annoyed that they can actually clear your online phonebook like this. I now have lost numbers that I know I will never retrieve. I was NEVER advised when I purchased my phone and changed my plan last Friday that this would happen. I am disgusted that a professional organisation like this does not backup customers accounts. I give Meteor approximately €800 per annum and for them to do this is beyond belief!

    I am really really annoyed. I'm currently awaiting a call back from a supervisor. Has anyone had an experience like this?

    Can they give you a itimised call history for the bill pay period, this would get you some of the numbers back.


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    #8
    danton
    Closed Accounts Posts: 15 ✭danton


    GerardKeating wrote: »
    Can they give you a itimised call history for the bill pay period, this would get you some of the numbers back.

    I changed to bill pay from pre-pay. Even if I got an itimised list I wouldn't have names to put with the numbers.


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    #9
    7.Ronaldo
    Registered Users Posts: 171 ✭✭7.Ronaldo


    Your online account is a free service. While I see your frustration at losing 500 + numbers without being informed you'd do so you should really have had them backed up to a memory card. As far as I'm aware Meteor don't advertise or advise customers to use MyMeteor as a way of backing up their contacts.

    The reason they allow you to save contacts is to make it more convenient when sending web texts, this is usually a small number of contacts and I'd imagine you are one of the small minority who would store such a large amount of contacts. They have over 1 million customers so it's unlikely they back-up such content for a free service (if it's not a requirement by the regulator).


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