My parcel was stolen by pikeys?

Kotek Besar · 24-09-2010 3:02pm #1

I swear to god this is real..

EDIT: They seem to have fixed it now. Still no call from the manager at Parcel2Go. I'm guessing it was someone's last day at work and decided to have a joke.

BlaasForRafa · 24-09-2010 3:09pm

Thats just so funny

Have you been in contact with them? It sounds like someone is having a laugh at your expense

JustAddWater · 24-09-2010 3:10pm

It's real alright

real (ly) fake!

You can even see the different shade of black and some mnior pixelation where the text that's supposed to be real is located

Kotek Besar wrote: »

I swear to god this is real..

Kotek Besar · 24-09-2010 3:13pm

No it's real. Here's my chat with them:

Please wait for a site operator to respond.

You are now chatting with 'Sarah'

Sarah: Welcome to Parcel2go.com online. How may I help you today please?

Ben: Hi Sarah

Ben: P2G4250137

Ben: Please go to this website: http://www.parcel2go.com/ie/TrackingList.aspx

Ben: and enter P2G4250137.

Ben: Let me know when you have done that

Sarah: There is a problem with our Irish site at the moment this is currentley being fixed

Ben: No no

Ben: go to that site please

Ben: I want to you to do it

Sarah: Can you give me a minute or two to look into this for you?

Ben: yES

Sarah: I will need to speak to my supervisor

Ben: Yes I think you jolly well will.

Sarah: I am ever so sorry Ben i have never seen this before. I will need to pass this to my Manager and she will call you

Ben: My number is +353xxxxxxxxx.

Sarah: Thank you very much. I cannot apologize enough Ben. I can assure you this is not normal practise for our company

Kotek Besar · 24-09-2010 3:15pm

Screenshot of chat:

Kotek Besar · 24-09-2010 3:16pm

They seem to have fixed it now. Still no call from the manager at Parcel2Go. I'm guessing it was someone's last day at work and decided to have a joke.

MacGyver · 24-09-2010 3:16pm

funny, this is what shows up when i check.... http://imgur.com/GiyJN

BlaasForRafa · 24-09-2010 3:17pm

JustAddWater wrote: »

It's real alright

real (ly) fake!

You can even see the different shade of black and some mnior pixelation where the text that's supposed to be real is located

If you can see pixellation there then either your monitor is faulty or your eyesight is.

foggy_lad · 24-09-2010 3:19pm

Kotek Besar wrote: »

No it's real. Here's my chat with them:

that seems to be a nightline tracking number not a fed-ex one so this is a real fake!

Kotek Besar · 24-09-2010 3:21pm

MacGyver wrote: »

funny, this is what shows up when i check.... http://imgur.com/GiyJN

Yup, they've just fixed it a few mins ago.

foggy_lad wrote: »

that seems to be a nightline tracking number not a fed-ex one so this is a real fake!

It is a Nightline tracking number.

Lads, believe me, I'm not faking it. Even I'm not that sad. Like I said, probably someone's last day at work and decided to muck around.

BlaasForRafa · 24-09-2010 3:21pm

foggy_lad wrote: »

that seems to be a nightline tracking number not a fed-ex one so this is a real fake!

eh.....theres a Nightline logo right over where he's putting the tracker number in

clived2 · 24-09-2010 3:23pm

MacGyver wrote: »

funny, this is what shows up when i check.... http://imgur.com/GiyJN

hehe, trying out your new mac laptop.. were we

Cabaal · 24-09-2010 3:32pm

Kotek Besar · 24-09-2010 3:35pm

Oh jaysus Cabaal...

AndyKiely · 24-09-2010 3:38pm

I don't understand how you can think this is shopped it clearly isn't. From standing next to the man when he was talking to them and saw the site first hand. It isn't fake :P

Just setting the record straight.

Kotek Besar · 24-09-2010 3:39pm

Thank you train.

Sigh. Some people are so sceptical.

mikemac · 24-09-2010 3:39pm

Bored staff are having a bit of craic on the tracking system

It's Friday afternoon after all, people are unwinding for the weekend

Feck it, if I worked there I'd probably be doing the same sort of messing

Ben: Yes I think you jolly well will.

You speak like a toff OP :pac:

DYLF · 24-09-2010 3:41pm

this is total bulls*it!!!

couries use set scans with a set description of what it means.. even someone mucking about on their last day couldnt change that.

Kotek Besar · 24-09-2010 3:43pm

feelingstressed wrote: »

Bored staff are having a bit of craic on the tracking system

It's Friday afternoon after all, people are unwinding for the weekend

Feck it, if I worked there I'd probably be doing the same sort of messing

You speak like a toff OP :pac:

I am indeed somewhat of a toff.

Ha ha. Yes I agree, someone having a laugh. No harm done.

Abelloid · 24-09-2010 3:45pm

JustAddWater wrote: »

It's real alright

real (ly) fake!

You can even see the different shade of black and some mnior pixelation where the text that's supposed to be real is located

You can't, it's just rendered incorrectly when viewed on that link. View it at full resolution and it's fine.

Very funny though.

Abelloid · 24-09-2010 3:47pm

Kotek Besar wrote: »

I'm guessing it was someone's last day at work and decided to have a joke.

Not necessarily in that order...

parsi · 25-09-2010 11:03am

I think it's amazing that the tracking number gave back any response other than "not found".

I've found parcel2go useless for tracking.

Zab · 25-09-2010 12:27pm

That's fairy amusing, but ... why would you get on get on to support? Why would you want a manager to call you? Why is this in Consumer Issues?

25-09-2010 12:31pm

How are you getting on with p2g?

I had a parcel lost by dhl that was arranged via p2g a few months back and their claims/customer service was a complete pile of gick!

listermint · 25-09-2010 12:32pm

DYLF wrote: »

this is total bulls*it!!!

couries use set scans with a set description of what it means.. even someone mucking about on their last day couldnt change that.

its amazing you seem to have so much knowledge of global tracking and CRM systems. EVERYTHING is possible buddy! :rolleyes:

25-09-2010 2:06pm

a parcel company puts up the real reason the parcel has gone missing and everyone complains

They should be congratulated on their honesty.:p:p:p

(sorry - had trouble with an etnic nomadic Irish group of people last week helping themselves to some products witout paying) - Thieving b$stards

Kotek Besar · 25-09-2010 10:04pm

Just to update..

The parcel was actually delivered safely on 23/09 to it's intended recipient.

Lesley Kinley, Office Manager at Parcel2Go called me on Friday afternoon and said she owes me an apology and an explanation. She then told me that their "IT guys" have an unusual sense of humour. They are currently testing a new tracking system and put that text in to the system for testing purposes. However, it was supposed to be in a test system and not in the live system (so customers should never have seen it). But they made a boo-boo.

She told me that she, the "IT guys" and everyone else in the office thought that it was hilarious that a customer had seen their "test". Her voice sounded nervous, but I think she was trying to contain her laughter during her call to me.

Anyway no harm done. Just incredibly unprofessional, imho.

mikemac · 25-09-2010 10:19pm

It was hilarious

I hope nobody got fired over it

Kotek Besar · 25-09-2010 10:21pm

feelingstressed wrote: »

It was hilarious
I hope nobody got fired over it

It didn't seem like it, no..

foggy_lad · 26-09-2010 1:15pm

Kotek Besar wrote: »

Just to update..

The parcel was actually delivered safely on 23/09 to it's intended recipient.

Lesley Kinley, Office Manager at Parcel2Go called me on Friday afternoon and said she owes me an apology and an explanation. She then told me that their "IT guys" have an unusual sense of humour. They are currently testing a new tracking system and put that text in to the system for testing purposes. However, it was supposed to be in a test system and not in the live system (so customers should never have seen it). But they made a boo-boo.

She told me that she, the "IT guys" and everyone else in the office thought that it was hilarious that a customer had seen their "test". Her voice sounded nervous, but I think she was trying to contain her laughter during her call to me.

Anyway no harm done. Just incredibly unprofessional, imho.

so she never thought about the serious side of it? you or others that saw their little joke could well be "pikeys" and the company could be in serious trouble over such a stunt!

Kotek Besar · 26-09-2010 1:29pm

foggy_lad wrote: »

so she never thought about the serious side of it? you or others that saw their little joke could well be "pikeys" and the company could be in serious trouble over such a stunt!

I know. It's astonishing really. Parcel2Go have always had shockingly poor customer service standards in my experience, but this to be honest takes the biscuit. I think they're just a bunch of kids in an office. That's what it seems like anyway.

My parcel was stolen by pikeys?

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