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Are There Any Happy UTV Internet Customers Here At All?
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I've been with UTV twice. Once from 2004-2006 and again from 2008 to the present day.
I noticed that they are now offering a 12Mb for the same price as the 8Mb package from not too long ago, but like others have stated, they do not notify you of the change or apply any upgrade without you first e-mailing them to ask for the upgrade (note that calling them up will only lead to them informing you that you have to e-mail all change requests to admin@u.tv - it's like the dark ages up in there!). It's also true that any changes in speed will reset your contract with them, which is always something that you need to consider. I requested the upgrade on November 1st and it came through today, after accepting the terms that they sent out to me by e-mail on November 3rd.
Here's a Speedtest.net image:
The other problem is that when you're faced with ongoing congestion issues, they do claim to try and resolve it with Eircom, but like the other resellers, they are powerless, and you are often left with them telling you there's nothing that they can do. They are also quite sloppy when it comes to replying to e-mailed support. I got very angry with them last year when I'd be waiting for weeks to hear back at a time. Sure, you could call in, but the e-mail support is there for a reason, too.
Their caps are also quite stingy, but that said, they do offer "Unlimited" for €5.99, which adds up and prices them above Vodafone in terms of getting a realistically decent cap - but Vodafone don't currently offer a 12Mb package, and that's the one thing UTV is good for, offering speeds ordinarily not offered by anybody else, including Eircom (I believe they were the first to offer 8Mb, while other ISP's were still offering max speeds of 7Mb or 7.6Mb).0 -
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