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Defective laptop battery

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  • 28-09-2010 4:28pm
    #1
    Luis21
    Registered Users Posts: 369 ✭✭


    Deleted.


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    #2
    vandammaged
    Closed Accounts Posts: 166 ✭✭vandammaged


    well at least u got some of the money back man,
    Luis21 wrote: »
    I recently had the mis-fiortune of buying a laptop battery online. I bought it from www.top-battery.co.uk. It turns out that although they have a nice Royal mail logo on their site and a .co.uk domain adddress, they do, in fact, operate out of China.

    Anyway I ordered my battery and they sent me the wrong one. So I returned it and they sent me another one. They forgot to fill out the customs information properly and I was hit for import duty. Then, low and behold, the battery doesn't even work ! They ask me to return it and they will refund me.

    So I went to Paypal to get my money back. They successfully got the original cost of the battery back for me but not the additional 22 Euro in postal costs/ import duties that I had to pay. Even though their warranty says they would refund any mistakes made by them they wont give me my money.

    What can I do ?

    Their domain crowd in the uk dont seem interested and Paypal feel they have done what they can.


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