Canon Digital Ixus 120 IS - dropped :(

maameeo

Hi guys,

Got Canon Digital Ixus 120 IS 3 months ago for my birthday. A friend dropped it on friday, she was sitting so it was less then two feet off the ground and didn't seem like a bad drop.
it took a couple of pics after that and then it gave a black screen saying lens error, restart camera.

i took battery out and recharged for awhile...no luck. the i plugged the cam into my computer. it uploaded and did playback fine but still lens error message.

It was bought from pixmania, iv looked up their returns policies and it says they don't cover "damage from external sources (shocks, accidents, electricity current fluctuations etc)" and if the "manufacturer refuses to honour the warranty due to, any of the above noted reasons" then I'll have to pay a fee to cover there services whether i want them to fix it at my cost or not.

so i need advice, Do you think its worth my while to send it back to pixmania? or would it be better to go straight to canon? or is it useless sending it back because they'll just say i dropped it and ill have to pay xyz for it to be fixed?
The camera cost 164euro, i don't have that sort of money to replace a camera. I'm just so upset that i only have it 3 months and its gone.

Any advice would be greatly appreciated.

Thanks guys!

Ghost Train

The warranty is with canon, so thats who you would deal with

If it was a very minor drop, no external damage I'd guess the warranty might cover it but difficult to know

maameeo

I don't think i registered with them though, don't you have to register with them to have warranty?

and they could easily do the same as pixmania and charge me if they find it was dropped

Ghost Train

maameeo wrote: »

I don't think i registered with them though, don't you have to register with them to have warranty?

and they could easily do the same as pixmania and charge me if they find it was dropped

Shouldn't matter about registering, they'll probably just need proof of purchase or something. You might still be able to log into pixmania and print off receipt

but if you ring canon support they shoud be be able to tell you what to do

well they'll need to tell you if they're going to charge you, so you can probably decide at that stage what to do

CabanSail

It's probably time to invest in some better quality friends. Since the recession they are much cheaper than they used to be.


Seriously though, the camera took a couple of shots after it had a bump. So it may be just a coincidence anyway. I would just send it back with proof of purchase to Canon under warranty. The chances are that fairly remote that anyone will actually open it up and inspect it. They will probably just confirm the fault and then replace it. It's hardly worth their while to spend the time of a trained technician on the cheaper lines of cameras.

Howitzer

Similar incident happened me with a canon ixus is. It took out of focus pics there-after. I tried canon and pixmania. However, they know straight away it's been dropped and will charge.

I was very annoyed the camera couldn't take a little bump like this and survive.
needless to say, great camera but designed like a bar of soap.
I would look to waterproof/shockproof small cams in future purchases.

Sorry to hear about your cam OP.

maameeo

thanks so much for the advice guys, I've sent it off to Canon with the receipt so we'll see what they say.

Thanks again!

FoxT

Answer:I recommend that you dont send it back to pixmania. Send it to canon or one of their authorised service agents with proof of purchase. Ask if its covered by warranty. Tell them that if it is not, you need a quote before they do any work. When you get the quote, then decide what to do. A drop from 2-3 feet onto hard ground is a significant shock, btw!

Answer 2 ( I know I said only 1 answer, this is a bonus!!)
If all goes well, consider getting a skin for your camera. Even though they look flimsy they offer very significant levels of shock protection.

And the Question? Coming soon.

- FoxT

FoxT

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Let us know!


- FoxT