operating system query - office 2010

angeldaisy

Hi, wondering if someone can help me out. I have just installed office 2010 on my netbook and wanted to install it on my laptop. I'm getting a setup error which says that to install this product I must have one of the following operating systems;
x86 platform or x64 platform

I haven't a clue what to do or even how to find out what operating system I'm using.
Thanks

Ghost Train

its the type of laptop, most systems would be x86 or x64

what type of laptop do you have?

angeldaisy

Ghost Train wrote: »

its the type of laptop, most systems would be x86 or x64

what type of laptop do you have?

its a dell vostro 1000

Ghost Train

Should work but maybe you need a service pack or update for your system
http://social.answers.microsoft.com/Forums/en-US/officeinstall/thread/dde4e1f8-2c01-4980-8c53-97ccc1165f33

ressem

If you look at the System page under Control panel it should tell you.

Start > Control Panel > System
(Or hit the windows key and the 'Pause' button together)

if your PC is 64 bit Windows Vista or Windows 7 it'll list "System Type: 64 bit operating system" beside RAM and Processor.


It's very unlikely though that this is the case. Having to guess blindly it's almost certain to be x86, which means 32 bit Windows. It's still the default version sold for most Vostros.

What version of Office 2010 is it? Office 2010 Starter might be restricted to a particular laptop manufacturer.

angeldaisy

ressem wrote: »

If you look at the System page under Control panel it should tell you.

Start > Control Panel > System
(Or hit the windows key and the 'Pause' button together)

if your PC is 64 bit Windows Vista or Windows 7 it'll list "System Type: 64 bit operating system" beside RAM and Processor.


It's very unlikely though that this is the case. Having to guess blindly it's almost certain to be x86, which means 32 bit Windows. It's still the default version sold for most Vostros.

okay just checked that and it says 32 bit operating system. So why am I getting an error message?

aidan_walsh

Can you post the exact wording of the error message please?

angeldaisy

Ghost Train wrote: »

Should work but maybe you need a service pack or update for your system
http://social.answers.microsoft.com/Forums/en-US/officeinstall/thread/dde4e1f8-2c01-4980-8c53-97ccc1165f33

sorry ghost train just saw this, will give this a try. cheers

angeldaisy

aidan_walsh wrote: »

Can you post the exact wording of the error message please?

It says;
setup is unable to proceed due to the following error(s)
to install and use this product, you must be running one of the following operating systems:
X86 Platform
-Windows 7
- Windows Vista SP1
- Windows XP SP3
- Windows Server 2003 SP2

X64 Platform
- Windows 7
- Windows Vista SP1
- Windows Server 2008
Correct the issues listed above and re-run setup

It looks like I have Windows Vista Home Basic?

ressem

That helps.

So the question looks like whether you have Vista Service pack 1 or 2 or none at all installed.

If it doesn't mention a service pack version on the system page you visited earlier, then you have no service pack installed. You'll need to install service pack 1. Then you really should install service pack 2 and all updates.

You should be able to find these by clicking...
Start > All Programs > Windows Updates
It should list service pack 1 as an important update for you to install. It'll take an hour or more to download and install, restarting your computer at the end.

When finished you should revisit windows updates to get the further updates.

angeldaisy

ressem wrote: »

That helps.

So the question looks like whether you have Vista Service pack 1 or 2 or none at all installed.

If it doesn't mention a service pack version on the system page you visited earlier, then you have no service pack installed. You'll need to install service pack 1. Then you really should install service pack 2 and all updates.

You should be able to find these by clicking...
Start > All Programs > Windows Updates
It should list service pack 1 as an important update for you to install. It'll take an hour or more to download and install, restarting your computer at the end.

When finished you should revisit windows updates to get the further updates.

thanks for the help. I managed to install the service packs and then install office 2010 - 5 hours in total - great fun.....
Cheers..:D