Can I contact AIB (via email)?

Jamesmccann

I'm currently in the Middle East and will be here for some time. Because of the fact that the phone connection isn't always great and it will probably cost me a fortune because they usually put you on hold for so long I would like to simply email a few questions to AIB. I know they don't do 'business' via email but all I want is some information. For instance can I transfer money from here directly into my Master Card account in Ireland? What's my Swift code etc etc
Any ideas?

Hootanany

Sort code then aib.ie should do you

dotsman

Jamesmccann wrote: »

For instance can I transfer money from here directly into my Master Card account in Ireland?

Yes, of course. The local bank may charge you, but there would be no charges from the irish side.

Do you have a current account with AIB? Are you trying to lodge the money there and then pay off your Mastercard bill, or just pay the bill directly?

Jamesmccann wrote: »

What's my Swift code etc etc
Any ideas?

Log onto internet banking, check your estatements for the relevant account and your IBAN will be there (as well as the swift code).

Their swift code (you don't have a swift code, the bank does) is AIBKIE2D (from aib.ie).

Random

there's an enquiry form online here which sends an email to them
http://www.aib.ie/personal/home/AIB-Contact-Points

they've been pretty quick to reply to me before when i've had general queries.

Jamesmccann

Thanks for the info guys.

Dotsman, you said there was no charge from the Irish side for foreign transfer - I wish there WAS a charge and they gave you an honest exchange rate - they actually do charge you a lot by giving you a lousy rate.

Random, thanks for the link - I had been to that page before but found it confusing - why couldn't they simply put the link to the 'Next Steps' section under the Email Enquiries heading? I had previously gone looking for it in the Online Banking site not realizing it was lurking on the upper right hand side all the time.

dotsman

Jamesmccann wrote: »

Dotsman, you said there was no charge from the Irish side for foreign transfer - I wish there WAS a charge and they gave you an honest exchange rate - they actually do charge you a lot by giving you a lousy rate.

I may be wrong, but I don't think it is the Irish bank that deals with the conversion, it is whatever bank you deal with abroad.

If you think your bank in the middle east is charging you an excessive conversion rate, you might want to try xe.com. I used them years ago when I was living in the states and, at the time, they worked out far cheaper than any alternative. Haven't used them in years so can't comment on what they are like today.t

Jamesmccann

Actually it can be both. Last year I was transferring money from US and AIB gave a much better rate than Bank of America (BOA). Luckily for me BOA gave me the option to let AIB do the conversion.
I take it you meant you 'USED' xe.com years ago? I thought about using them but it's easier to use my bank here. Thanks for the info.

dotsman

Yes, "used"!

dublin daz

The email address is credcard@aib.ie