Mobile Broadband thieves.

fonecrusher1

Meteor mobile broadband: What a thieving bunch of motherfcukers.

A system perfectly designed to harvest the maximum amount of money from people.

Bought 20euros credit to buy a 30 day pass

- submitted 12 digit number, credit installed. Fine.
- Then went to request 30 day pass (otherwise its 3euro per day!)
- Message: your 30 day pass is still active? Really thats funny, my last 30 day pass started on 08/09/2010. Today is 11/10/2010. Its been 33 days since i renewed the pass. How the FCUK is that possible you crafty thieving cnuts?
So now im going to be charged 3 euros for the next 6 days & then i will have to buy another 20 euros of credit to access a fresh 30 day pass.

I'd try an alternative provider but i wouldn't get a refund on the meteor broadband stick (40euro) & then have to buy another from O2, 3, vodafone.

I curse the day i bought the thing.

El Guapo!

I bet that makes you want to "crush your fone".,....eh?..........geddit?......












i'll get my coat.....


.

chin_grin

The ironing is delicious.

flyton5

I'm using a vodafone one. You can buy a new 30day pass as soon as your data download limit runs out...pretty happy with it.


Meteor are a bunch of thieving gits with shít network...you should've known...

Wolfe Tone

I got the student 9.99 a month bill pay offer. Very happy with it so far. 10gb download limit.

lazyQuestions

it is possible to unlock the modem so you can use other sims in it. Maybe ring them and say that you want to unlock it for roaming purposes.

They may also have a limit on the amount you have to top up before they unlock it for you, but no harm in asking.

fonecrusher1

flyton5 wrote: »

I'm using a vodafone one. You can buy a new 30day pass as soon as your data download limit runs out...pretty happy with it.

Really? The last time i phoned the helpline (to ask if i could cancel a 30 day pass), he said that "no you can't actually cancel it, and thats the same for all of the mobile broadband providers"

Looks like that was a blatant lie. Thats what i mean by crafty thieving cnuts.

The only reason i went with meteor was because my phone is meteor.

Phibsboro

Confusing situation - I assume that even though it says you are still in a 30 day pass that in fact it isn't let you download from that pass?

fonecrusher1

Phibsboro wrote: »

I assume that even though it says you are still in a 30 day pass that in fact it isn't let you download from that pass?

Ive read this sentence 4 times & ........???? Sorry?

flyton5

fonecrusher1 wrote: »

Really? The last time i phoned the helpline (to ask if i could cancel a 30 day pass), he said that "no you can't actually cancel it, and thats the same for all of the mobile broadband providers"

Looks like that was a blatant lie. Thats what i mean by crafty thieving cnuts.

The only reason i went with meteor was because my phone is meteor.

Yeah the odd time I stray over my download limit and just buy another add on. My phone is Meteor too but not for much longer. Vodafone do free texts to all networks on pay as you go so i'm switching back.

fonecrusher1

flyton5 wrote: »

Yeah the odd time I stray over my download limit and just buy another add on. My phone is Meteor too but not for much longer. Vodafone do free texts to all networks on pay as you go so i'm switching back.

This is the ridiculous situation im in: if i exceed my download limit - thats it, i have to wait till the 30 days runs out before i can access another 30 day pass.

I exceeded my download limit 12 days ago, phoned meteor looking to cancel & restart a fresh pass, - nope you can't do that.
So basically i have to wait 12 days till i can access the internet? - well you can still access day passes?! - me: are you serious? 3euros per day? - Him: well sorry we can't cancel the 30 pass, its the same for all the mobile broadband providers....

Like i said, they're thieves. They won't cancel the 30 day pass because they know fine well people will have no choice but to opt for the much more expensive day pass.

This latest anomaly i described in the first post is another convienent 'mistake' no doubt. I'l phone them later yet again to sort it out.

Smcgie

Pay monthly you miserable whore

cournioni

I'm on o2 home broadband for €19 per month and find it very good.

fonecrusher1

Smcgie wrote: »

Pay monthly you miserable whore

If you mean just get a regular wireless set up? I can't. The house im living in has no internet set up at all.

Hence my predicament. Ya thanks whore.

flyton5

Ring Vodafone, get details from them and write everything down. Then when the Meteor scum lie to you on the phone you can ask to speak to a supervisor as you feel like you're being misled.


Kick up a stink and tell them you'd like them to refund you for the dongle thingy. If that doesn't work you could always:

Talk to Joe

o1s1n

I activated a 30 day pass with meteor last month and it wouldn't connect to the internet. I rang them and they said this -

'Our systems say you exceeded your 7.5gb cap'

'How can I have exceeded my cap when I haven't been able to go online since the moment I activated the pass'

'Well that's what our system says'

'Your system is wrong'

'This is strange. We'll request your usage data to see if you went over your cap'

'As I said, how can I have gone over my cap when I haven't been able to go online from the moment I activated it?'

'We'll ring you back'

They never got back to me.

/bangs head off wall.

I rang back a couple of days later. Another guy said my pass didn't activate properly so he canced that one and sent out another pass. Worked instantly.

Some of the people they have working the lines don't have a clue what they're talking about.

Phibsboro

fonecrusher1 wrote: »

Ive read this sentence 4 times & ........???? Sorry?

I think I am just adding to the confusion I just meant that if the system felt you were still inside the 30 days for the previous pass, then maybe it would actually still let you download from that. But reading between the lines the cap had been reached on the previous pass. It seems beyond belief that they wouldn't let you renew a 30 day pass within the timeframe if you hit the cap, never mind your current situation where you are outside the timeframe and it still wouldn't let you renew! Do let us know what they say when u call em...

themandan6611

ready to go is a freaking nightmare !!!! 5 days after buying my 30 day pass I was playing a €50 poker tourney, in 8th place (with winner getting 11K) outta 1100 players and 130 to go when the fu**ing thing stopped working cause no MB download left !!!!! i didnt even watch that much porn in them 5 days

went mental and smashed it into many many pieces.

Now on upc wireless - never again with mobile to go

fonecrusher1

Just phoned the helpline.

They accepted that it was a problem on their side & activated a 30 day pass with the standard 7.5gb capacity. Person i spoke to also apologised so thats fair enough. She didn't sound too surprised with the issue i relayed to her so i'd say it happens a lot.

Its the people who don't know how to or don't bother complaining that they get lots of money out of. Ive thrown away a lot of money on meteor because of the clumsy pass system they have in place & thats because they have designed it to be like that. Its very nicely tuned to drain money from people.

You have to watch them like a hawk.;)

OutlawPete

What's the speed like with them?

fonecrusher1

OutlawPete wrote: »

What's the speed like with them?

Its not bad. Not quite as fast as a regular broadband setup but its adequate.

I do like the fact that its just the broadband stick plugged into the side of the computer & no leads & routers & all that sh!te.

bronte

I've gone through about 4 of these bstarding things since around May.
Got one for browsing on the go.
Was way slower than the house broadband,but did the job.
That one got broken when my laptop fell over.
Got a replacement....... had it in my handbag one day...arrived home and the fecking thing was nowhere to be found.
Got a VF one thinking it might be faster ...didn't even work. Gave it to a friend.

I'm now on my 4th fecking one in almost as many months
Chick in the shop must think I have some kinda twisted dongle fetish or something.
That's ridiculous that you basically can't buy the month in advance.
People will just end up going to another network.
Curse of the dongles.

Gulliver

As Meteor is the only midband provider with speeds higher than GPRS in my area, I'm stuck with them. I don't want a contract, so pay monthly is out.

I have the Meteor dongle plugged into an Aztech router. I topped up via internet banking before the 30 day pass ran out, so there was €20 available.

Come midnight on the end of pass, the damn thing didn't disconnect and the system took €3 for a day pass. Got on to Meteor to complain that it was automatically taken from my account, without any user interaction. Got a mail back:

In relation to your email, I can confirm a day pass is only taken from an account, is when the customer connects to the internet before requesting a 30 day pass. The daily pass is not automatically taken from your account.(sic)

Was a bit confused by this ambivalent reply, so stated my case again, saying I was suggesting it shouldn't activate any pass without user interaction only to get a similar reply. Fair enough, I thought, must be a deliberate moneymaker. I'll just have to live with its idiosyncrasies.

Went and bought a €5 topup to bring total over €20 only to find that another €3 had been taken from my account - on the same day as the first day pass. How the hell can you get two day passes in one day? I'm only on EDGE here in the wilds of Leitrim, so it wasn't the download cap.

Fuming now, I got onto them again, and finally got a response that they would activate a 30 day pass. This was all I wanted from the outset, but was majorly annoyed at the hoops I had to jump through to get there.

AFAIK 3 and Vodafone direct you to a reminder page when your monthly pass runs out, they don't take a day pass automatically.

fonecrusher1

Gulliver wrote: »

As Meteor is the only midband provider with speeds higher than GPRS in my area, I'm stuck with them. I don't want a contract, so pay monthly is out.

I have the Meteor dongle plugged into an Aztech router. I topped up via internet banking before the 30 day pass ran out, so there was €20 available.

Come midnight on the end of pass, the damn thing didn't disconnect and the system took €3 for a day pass. Got on to Meteor to complain that it was automatically taken from my account, without any user interaction. Got a mail back:



Was a bit confused by this ambivalent reply, so stated my case again, saying I was suggesting it shouldn't activate any pass without user interaction only to get a similar reply. Fair enough, I thought, must be a deliberate moneymaker. I'll just have to live with its idiosyncrasies.

Went and bought a €5 topup to bring total over €20 only to find that another €3 had been taken from my account - on the same day as the first day pass. How the hell can you get two day passes in one day? I'm only on EDGE here in the wilds of Leitrim, so it wasn't the download cap.

Fuming now, I got onto them again, and finally got a response that they would activate a 30 day pass. This was all I wanted from the outset, but was majorly annoyed at the hoops I had to jump through to get there.

AFAIK 3 and Vodafone direct you to a reminder page when your monthly pass runs out, they don't take a day pass automatically.

I know exactly what your talking about.^

What you described above has happened to me twice in the last few months & ive realised they know exactly what they're doing. As ive said, thats the way they have designed the system. The 3 euro day pass is their big money-maker. Hence its existance.

Things i find unacceptable about their package:

- Confusing message interface
- Frequent communication errors between my meteor account & meteor itself. (very convenient.:rolleyes:)
- Cannot cancel 30 day pass.
- no automatic notice of when the 30 day pass has run out
- Day pass is 3 euro per day. Too expensive. If it was 2.50 you could get 2 days out of a 5 euro credit voucher. (sure they know that!)
- Insufficient monthly download allowance > 7.5gb.

At some stage in the next weeks i will swap over to one of the other mobile networks. It seems they all have a better more user-friendly service than meteor. Also i think meteor has the smallest monthly download allowance.

I'll be rid of them soon enough.:)

Coriolanus

I'm using Vodafone. E25 for 500 GBs.

fonecrusher1

Nevore wrote: »

I'm using Vodafone. E25 for 500 GBs.

Mobile broadband?

Coriolanus

fonecrusher1 wrote: »

Mobile broadband?

Yep, little stick thing. Was with 3 and it was crap. Bailed to Vodafone when the contract was up and when I kept hitting my cap at 10GB (Vodafone nicely prevent you from using it over the cap without user intervention, you have to ring them to unlock the connection, 3 used to screw me to the wall, no texts or anything when you go over the limit), they rang me up and said "we've noticed bla bla, how would you like to upgrade"

So went from 10GB for 19.95 up to an "Unlimited" for 24.95 but there's a fair usage cap of 500 GB on it I was told. I'll never use 500 GB on a mobile connection anyway, so effectively unlimited.

Overheal

Phone companies are crooks wherever you are. Virgin Mobile in the states are probably the cheapest non-contract with good coverage but goodness: they tell you "Top up $20 every 90 to keep your phone on" *great!*. This is their slogan, they say it everywhere on these ****ing phones. So I topped up $10 on Tuesday and another $10 a week later thinking nothing of it. 6 weeks later I'm trying to find out why Person hasn't called me back about that meeting and when I try to ring them up it keeps sending me to customer service where I'm duly informed by some non-english speaking plank "Oh no if you top up $10 you're phone only stays on for 45 days..."

Anyway I told her that was bull**** and you could hear her typing down nasty notes about me on my account information. The problem is you can't just leave one for the other because they ALL suck.

Meteor = Eircom

Nuff said!

Gulliver

fonecrusher1 wrote: »

I know exactly what your talking about.^

What you described above has happened to me twice in the last few months & ive realised they know exactly what they're doing. As ive said, thats the way they have designed the system. The 3 euro day pass is their big money-maker. Hence its existance.

Things i find unacceptable about their package:

- Confusing message interface
- Frequent communication errors between my meteor account & meteor itself. (very convenient.:rolleyes:)
- Cannot cancel 30 day pass.
- no automatic notice of when the 30 day pass has run out
- Day pass is 3 euro per day. Too expensive. If it was 2.50 you could get 2 days out of a 5 euro credit voucher. (sure they know that!)
- Insufficient monthly download allowance > 7.5gb.

At some stage in the next weeks i will swap over to one of the other mobile networks. It seems they all have a better more user-friendly service than meteor. Also i think meteor has the smallest monthly download allowance.

I'll be rid of them soon enough.:)

I know I did it to death earlier, but I'd add automatically taking day pass from your balance to that.

Why is this country so backward that we have:
1. Providers who are allowed make topup policies that actively rip the customer off
2. Worse "broadband" than developing nations (they're laughing at us)
3. Customer service where the bottom line is "You're a thicko, Paddy. Tough sh1t"

Jamiekelly

You think thats bad, try 3 mobile broadband.
Had to cancel 3 times with them. They said they must have "misplaced" my cancellation, which I find funny considering they do it through a f**king computer. Not only that but they charged me for 3 months service even when i cancelled. Bastards

fonecrusher1

fonecrusher1 wrote: »

If you mean just get a regular wireless set up? I can't. The house im living in has no internet set up at all.

Hence my predicament. Ya thanks whore.

He means get a bill pay mobile broadband contract rather than having to be topping up etc.