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Smpsys.exe error and missing icons in taskbar!

  • 13-10-2010 9:53pm
    #1
    ellahops
    Registered Users Posts: 3 ✭


    Hey, need a little help. Friend has a packard bell desktop computer and recently its started displaying "smpsys.exe has stopped working" error, when this happens the icons in the bottom left of the taskbar arent visible and cant access internet explorer or google chrome. So have to restart the computer several times to get the computer to work properly.
    Have searched online an found several "solutions" that didnt do anything.
    tried uninstalling "pc start up" (a programme pre-installed by PB), tried looking in taskbar properties and running "explorer.exe.".
    Really out of ideas and websites. Sorry for the lenght of the post.
    Any and all help will REALLY be appreciated.
    Thanks for reading!


Comments

  • #2
    Razzuh
    Registered Users, Registered Users 2 Posts: 184 ✭✭Razzuh


    Hi,
    smpsys.exe is part of PB's 'Setup my PC' so it sounds like it didn't uninstall right. Please reply with the Operating System (e.g. Windows Vista) and also describe as precisely as you can how you uninstalled 'Setup my PC'.


  • #3
    ellahops
    Registered Users Posts: 3 ✭ellahops


    Its a vista os. I uninstalled it using the "programs and features" in control panel. It said it uninstalled completely at the time, but ill recheck it today and make sure its completely off the system.
    Thanks Razzuh for the reply.


  • #4
    chin_grin
    Closed Accounts Posts: 10,808 ✭✭✭✭chin_grin


    More information on it here.

    http://www.what-is-exe.com/filenames/smpsys-exe.html

    Do you have the setup disks with the PB?


  • #5
    ellahops
    Registered Users Posts: 3 ✭ellahops


    Thanks chin grin, I found that site yesterday. Friend cant find any of the disks that came with pc.
    the "pc start up" had been completely uninstalled. But since uninstalling it, the other account on the computer stopped responding properly, ie. missing taskbar icons and totally unresponsive programes, so i reinstalled it and its working properly now. No error msg and the other account is working properly now. So thanks for help on that.
    There is, however, still the problem with missing taskbar icons on the main account on the computer. The computer starts fine but the icons in the bottom left dont show and i cant access certain programmes (like internet explorer or google chrome). The only way around this is to double click on kaspersky which then shows in the taskbar and the programmes and computer seem to function normally which is a simple work around. But im concerned that this might be a sign of something more serious at the startup and just looking for any help regarding this.
    Thanks again for your help, its hugely appreciated!


  • #6
    Razzuh
    Registered Users, Registered Users 2 Posts: 184 ✭✭Razzuh


    Hi, sounds like your problem is being caused by an old version of kaspersky. You should be ok with version 8.0.0.506 or greater. If you have a current license you can download the latest version here:
    http://www.kaspersky.co.uk/productupdates

    You need to uninstall your current version first. When you uninstall your current version you will have the option of not uninstalling activation information, so make sure that box isn't checked.

    If your license is expired and don't want to pay for a new one there's really no point in hanging on to it, I suggest you uninstall and just use microsoft essentials free anti-virus or another free one.

    Let us know if this resolves the problem.


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