e-mobile

Doom

anyone join, are they any good, not a bad deal on line...i think

Kristopherus

I had a look at their web offers. Nothing exceptional there. But then dont expect anything exceptional. They're not going to try to hurt Meteor if they can. The best PAYG offer available at the moment is Tesco's BOGOF.Top up by €10,€20,€30 & get the sam amount in extra credit. And your extra is used first.

maxwell smart

Shopped around for two new business contracts, emobile had the best deal. The process for a new business to sign up for a contract is arduous to say the least, but they had the best deals going.

Getting 2 Galaxy's for free on their talkmobile 500. No data plan, but I can switch after 1 month to a data plan and still have the free phones.

3 mobile for business are so difficult to deal with. They wanted me to take the 2 contracts in my own name! And the Samsung is €149 on their business plan.

Vodafone and O2 were much more expensive than Meteor emobile.

Doom

I was looking at Galaxy s on billpay, been eircom customer i get a discount too

Walkman

maxwell smart wrote: »

3 mobile for business are so difficult to deal with. They wanted me to take the 2 contracts in my own name! And the Samsung is €149 on their business plan. .

I'm not sure you understood the 3 business plans. If you are taking out 2 phones you are the administrator on the account but the other users are named separately on the account also. This means that you and only you can make changes to the account but the other users can call customer services to discuss the account, any problems they are having etc.....

maxwell smart

I perhaps did not explain myself. 3 mobile could only match the offer from emobile if I took out the contracts in my own name and not in the company name. So I would be personally liable for any bills etc. So I politely declined.

drunkmonkey

You can change the billing address on the account once your set up, set up the dd with a company account, and then change the billing address, once the account is active, best to do it all in the first 6 hours.
There's very little difference between business solo and Ultimate Flex Max. except for the price of an iphone;)

Lunabu

Tried to call eMobile business this evening at 6.15pm. After first telling me that I'd be put thru to customer service, I was then advised that their customer service department was closed as they operate only from 10am to 7pm. 7pm? I was calling them at 6.15pm.
I was then told that I could leave a message for their business team. But instead of being able to leave a message, I was told by the automated voice: "The mailbox is full. Good Bye".
Not at all impressed. Made a complaint and see if they get back to me.

jarvis

Emobile have a forum. Raise your issue on there. There's only one mod and about 6 of us registered. The answers to the questions are different every time, same question asked multiple times, different answers every time, all from the same one moderator. Boards.ie are not under threat. Lol.

Stevenieve

Stay away from eMobile as they have no customer service

dardix1

Hi All.
First time post so hope all goes well.
Just had to pass on the details of my on going experience with E-mobile.

"Bit long winded as this has been going on since the 26th of June 2012."

It is today the 22nd of August 2012.
On or before the 26th of June I received an offer from E-mobile that was available only to Eircom customers. It also offered an introduce a friend option.
The deal sounded great. €34.50 per month incl. vat for unlimited calls text and data.
Unfortunately / fortunately .( a matter of perspective at this point) I myself was unable to avail of the offer as I had not long tied myself to a contract with another provider, but it seemed such an attractive offer that I convinced my partner to avail of it and on the 26th of June after speaking once or twice to a very helpful E-mobile representitive called (NAME REMOVED) she took the plunge, left her current provider (o2) that she had been with, with no problems I might add for in access of 10 years, and she committed by telephone to an 18 month contract with E-mobile and paid €139.00 for a handset, and was advised that she would receive her new handset and sim package the next day.
This did not happen.
It also did not arrive the next day either.
While I accept this in itself can happen, the fact that no time for delivery is specified, one is required to be at home to accept package, however on the 29th of June I received a phone call from another E-mobile representative named (NAME REMOVED) who informed me that the order that had been taken on the 26th of June had been processed incorrectly by E-mobile and therefore had been canceled and that my payment would be refunded and would be received in my account within 7 - 10 days and in order to avail of the offer we could either wait till the refund was received and E-mobile would hold the offer open as it was due to ther own error or we could pay €139.00 again and place a new order immediately.
Hesitantly we paid again and a new order was processed and a new contract entered into.
The weekend passed and on Monday the 2nd of July we received another phone call from another E-mobile representative named (NAME REMOVED), who again apologised and informed us that the order had again been incorrectly processed and therefore the contract canceled and again funds would be refunded within 7-10 days. She again asked for authorisation to process a third payment and create a third sales order.

"Imagine, walking into your local supermarket, paying for your shopping and as you proceed to leave the premises the security man steps up, apologises for the inconvenience, and requests that due to an error made by the checkout staff, your purchase has been canceled and your money will be refunded in 7-10 days, but, you may, if you like,
i)return to the checkout and repurchase the goods, or, alternatively,
ii)the goods will be available to purchase if you would like to return in 7-10 days when you have access to your funds.

Now imagine you accept option i) and the same thing happened again!!!!"

"OMG, reading this back I feel stupid now. Did we really pay 3 times."

At this point you may think both myself and herself are a little soft. Lol. I can assure that we are not, but as long time customers of Eircom and having had no problems over the years, hey, what can we say, assumptions were made that both payments would be returned within the 7-10 days as agreed, and we moved on.
We received the handset on the 6th of July and are happy with same, so just the issue of our refunds and this is where it has all gone wrong.
We waited the 10 days as requested and, when no refunds had been received we contacted E-mobile and were informed that both refunds had been processed and would be in our account very shortly, and on the 20th of July we did receive a refund of €139.00. Great we thought. The other one should follow, and we waited!!!!!!!!!!!!!!!......and this is really where the story begins.

"I feel at this point that I am Alice, E-mobile is Wonderland and I've swallowed something I shouldn't have as I feel Ive spoken to everyone in E-mobile including the large grinning cat.
I've been told the refund shall be, will be, is being, has been, was being processed that many times by that many different characters that I'm flummoxed."

Without exageration we have spoken with and recorded the names of 14 individual E-mobile representatives who have in one way or another given us assurances that this issue has been resolved.
Most we have spoken to more than once.
Along the way it has been denied that three payments had been taken and proof demanded, we have been informed on numerous occasions that the refund had been processed and then in the next call this has been refuted by an E-mobile colleague.
We have also been promised credit to the account for all the confusion but the truth is if between us we added up the hours we have spent over the last 2 months on the phone trying to resolve this problem I'd be confident we have lost close on 20 hours, (Refute this E-mobile if you like but I remind you that all calls are recorded for security and (lol) training purposes.) Also all calls can be confirmed as they where made on the E-mobile handset or the Eircom landline.
Anyway to where we are today the 22nd August.
Yesterday evening I received a call from an Eircom representative called (NAME REMOVED).
Nice chap, seemed helpful, cant say exactly what he called for as I never gave him a chance but I'm pretty sure it was to get me to verbally sign a new contract. I took my chance and explained the whole affair as explained above, and (NAME REMOVED) kindly took it upon himself to try and resolve the issue immediately. He contacted E-mobile and put forward my case, I assume, as I've explained it and after a while on hold (NAME REMOVED) returned to tell me he was going to explain everything to me.

"Excellent. At last we're getting somewhere."

(NAME REMOVED) then proceeded to explain to me how on the 26th of June when placing the first order and verbally confirming the first contract that the member of staff had accidently pressed the order confirmation button 3 times and this is how there had been 3 order numbers created.
He continued to explain to me that this was simply a clerical error at there end and that only 1 payment had ever been charged against my account.

"Ever feel like lifes too short for this. I apologise if you 've followed the tale this far."

In fairness to (NAME REMOVED) I feel that I should point out that I do believe he was only conveying what he had been told by a member of E-mobile staff.

"Fairytale stuff at best. If one where to have such a mind, one might suspect that hiding behind this innocent veneer of naivety is an intercoms behemoth that seems happy to feast on its customers misery."

Well. I can assure you all. We are very patient people as I'm sure you would agree and in this same vein I explained to (NAME REMOVED) how this statement of events was false and that I can see 3 payments leaving my account with 3 different E-mobile sales order numbers that relate to these payments and E-mobile bills showing three payments in credit of €139.00 each to a total of €417.00.
Again I was put on hold and low and behold (NAME REMOVED) returns with great news.

"Whoopee... I knew Eircom wouldn't let me down."

(NAME REMOVED) proceeded to explain how himself and the sales manager in E-mobile had unraveled this mess and taken screenshots to support what I was saying was correct and that there would be no further dispute. The refund of €139.00 would be processed first thing in the morning (22nd Aug) and to call (NAME REMOVED) in E-mobile on the afternoon of the 22nd to confirm same and that she may be able to speed up the process due to the inexplicable delay thusfar. (NAME REMOVED) then trumpeted that (NAME REMOVED), manager, E-mobile had been instrumental in this breakthrough.
We called (NAME REMOVED) today. Guess what. No refund processed. Futhermore she is now insisting that a second refund has already been processed by E-mobile on the 6th August and has requested my bank statement to prove I have not received said refund.
Contacted my bank. No problem. Statement will be with me in 5 days. This will have to then be forwarded to E-mobile, where once they have found that I am not a liar, they will then decide to process again???????? and take another 7-10 days!!!!!!!!!!!!..............
My bank also informs me E-mobile can trace this payment if it has gone astray.
All E-mobile has to do is check the very billing info they have sent me to see the facts....
This is where we are.
Told E-mobile representative (NAME REMOVED) today that I am going to cancel direct debits to both E-mobile and Eircom. Needless to say she didn't seem that bothered as I'm sure they'll all be paid there salary at the end of the month regardless.

"Insinuated that I may turn up with a banner and hold a mini protest. Well, you'd think I'd physically accosted her. I was then warned about making threats and told that there was nothing further could be done and was left with a dead line."

What can I say.
Nice work if you can get it.
I'd love to know is it just us or has any one else had or is anyone else having an equally awful experience.

P.s for those who stuck with it and are interested, I can inform you this IS the condensed version. Fortunately I'm restricted in both energy and time. But will update as frequently as I can.

P.p.s Sorry if I'm hi-jacking someone else's thread. Think I can only reply to threads as a new user.
Look forward to hearing other peoples experiences.

cookie1977

Without paragraphs it's very difficult to read so you may not get any responses. Maybe reformat? You shouldn't post peoples names either

ballooba

Time for a complain to the regulator and / or a small claims court action.

Stevenieve

dardix1 wrote: »

Hi All.
First time post so hope all goes well.
Just had to pass on the details of my on going experience with E-mobile.

"Bit long winded as this has been going on since the 26th of June 2012."

It is today the 22nd of August 2012.
On or before the 26th of June I received an offer from E-mobile that was available only to Eircom customers. It also offered an introduce a friend option.
The deal sounded great. €34.50 per month incl. vat for unlimited calls text and data.
Unfortunately / fortunately .( a matter of perspective at this point) I myself was unable to avail of the offer as I had not long tied myself to a contract with another provider, but it seemed such an attractive offer that I convinced my partner to avail of it and on the 26th of June after speaking once or twice to a very helpful E-mobile representitive called (NAME REMOVED) she took the plunge, left her current provider (o2) that she had been with, with no problems I might add for in access of 10 years, and she committed by telephone to an 18 month contract with E-mobile and paid €139.00 for a handset, and was advised that she would receive her new handset and sim package the next day.
This did not happen.
It also did not arrive the next day either.
While I accept this in itself can happen, the fact that no time for delivery is specified, one is required to be at home to accept package, however on the 29th of June I received a phone call from another E-mobile representative named (NAME REMOVED) who informed me that the order that had been taken on the 26th of June had been processed incorrectly by E-mobile and therefore had been canceled and that my payment would be refunded and would be received in my account within 7 - 10 days and in order to avail of the offer we could either wait till the refund was received and E-mobile would hold the offer open as it was due to ther own error or we could pay €139.00 again and place a new order immediately.
Hesitantly we paid again and a new order was processed and a new contract entered into.
The weekend passed and on Monday the 2nd of July we received another phone call from another E-mobile representative named (NAME REMOVED), who again apologised and informed us that the order had again been incorrectly processed and therefore the contract canceled and again funds would be refunded within 7-10 days. She again asked for authorisation to process a third payment and create a third sales order.

"Imagine, walking into your local supermarket, paying for your shopping and as you proceed to leave the premises the security man steps up, apologises for the inconvenience, and requests that due to an error made by the checkout staff, your purchase has been canceled and your money will be refunded in 7-10 days, but, you may, if you like,
i)return to the checkout and repurchase the goods, or, alternatively,
ii)the goods will be available to purchase if you would like to return in 7-10 days when you have access to your funds.

Now imagine you accept option i) and the same thing happened again!!!!"

"OMG, reading this back I feel stupid now. Did we really pay 3 times."

At this point you may think both myself and herself are a little soft. Lol. I can assure that we are not, but as long time customers of Eircom and having had no problems over the years, hey, what can we say, assumptions were made that both payments would be returned within the 7-10 days as agreed, and we moved on.
We received the handset on the 6th of July and are happy with same, so just the issue of our refunds and this is where it has all gone wrong.
We waited the 10 days as requested and, when no refunds had been received we contacted E-mobile and were informed that both refunds had been processed and would be in our account very shortly, and on the 20th of July we did receive a refund of €139.00. Great we thought. The other one should follow, and we waited!!!!!!!!!!!!!!!......and this is really where the story begins.

"I feel at this point that I am Alice, E-mobile is Wonderland and I've swallowed something I shouldn't have as I feel Ive spoken to everyone in E-mobile including the large grinning cat.
I've been told the refund shall be, will be, is being, has been, was being processed that many times by that many different characters that I'm flummoxed."

Without exageration we have spoken with and recorded the names of 14 individual E-mobile representatives who have in one way or another given us assurances that this issue has been resolved.
Most we have spoken to more than once.
Along the way it has been denied that three payments had been taken and proof demanded, we have been informed on numerous occasions that the refund had been processed and then in the next call this has been refuted by an E-mobile colleague.
We have also been promised credit to the account for all the confusion but the truth is if between us we added up the hours we have spent over the last 2 months on the phone trying to resolve this problem I'd be confident we have lost close on 20 hours, (Refute this E-mobile if you like but I remind you that all calls are recorded for security and (lol) training purposes.) Also all calls can be confirmed as they where made on the E-mobile handset or the Eircom landline.
Anyway to where we are today the 22nd August.
Yesterday evening I received a call from an Eircom representative called (NAME REMOVED).
Nice chap, seemed helpful, cant say exactly what he called for as I never gave him a chance but I'm pretty sure it was to get me to verbally sign a new contract. I took my chance and explained the whole affair as explained above, and (NAME REMOVED) kindly took it upon himself to try and resolve the issue immediately. He contacted E-mobile and put forward my case, I assume, as I've explained it and after a while on hold (NAME REMOVED) returned to tell me he was going to explain everything to me.

"Excellent. At last we're getting somewhere."

(NAME REMOVED) then proceeded to explain to me how on the 26th of June when placing the first order and verbally confirming the first contract that the member of staff had accidently pressed the order confirmation button 3 times and this is how there had been 3 order numbers created.
He continued to explain to me that this was simply a clerical error at there end and that only 1 payment had ever been charged against my account.

"Ever feel like lifes too short for this. I apologise if you 've followed the tale this far."

In fairness to (NAME REMOVED) I feel that I should point out that I do believe he was only conveying what he had been told by a member of E-mobile staff.

"Fairytale stuff at best. If one where to have such a mind, one might suspect that hiding behind this innocent veneer of naivety is an intercoms behemoth that seems happy to feast on its customers misery."

Well. I can assure you all. We are very patient people as I'm sure you would agree and in this same vein I explained to (NAME REMOVED) how this statement of events was false and that I can see 3 payments leaving my account with 3 different E-mobile sales order numbers that relate to these payments and E-mobile bills showing three payments in credit of €139.00 each to a total of €417.00.
Again I was put on hold and low and behold (NAME REMOVED) returns with great news.

"Whoopee... I knew Eircom wouldn't let me down."

(NAME REMOVED) proceeded to explain how himself and the sales manager in E-mobile had unraveled this mess and taken screenshots to support what I was saying was correct and that there would be no further dispute. The refund of €139.00 would be processed first thing in the morning (22nd Aug) and to call (NAME REMOVED) in E-mobile on the afternoon of the 22nd to confirm same and that she may be able to speed up the process due to the inexplicable delay thusfar. (NAME REMOVED) then trumpeted that (NAME REMOVED), manager, E-mobile had been instrumental in this breakthrough.
We called (NAME REMOVED) today. Guess what. No refund processed. Futhermore she is now insisting that a second refund has already been processed by E-mobile on the 6th August and has requested my bank statement to prove I have not received said refund.
Contacted my bank. No problem. Statement will be with me in 5 days. This will have to then be forwarded to E-mobile, where once they have found that I am not a liar, they will then decide to process again???????? and take another 7-10 days!!!!!!!!!!!!..............
My bank also informs me E-mobile can trace this payment if it has gone astray.
All E-mobile has to do is check the very billing info they have sent me to see the facts....
This is where we are.
Told E-mobile representative (NAME REMOVED) today that I am going to cancel direct debits to both E-mobile and Eircom. Needless to say she didn't seem that bothered as I'm sure they'll all be paid there salary at the end of the month regardless.

"Insinuated that I may turn up with a banner and hold a mini protest. Well, you'd think I'd physically accosted her. I was then warned about making threats and told that there was nothing further could be done and was left with a dead line."

What can I say.
Nice work if you can get it.
I'd love to know is it just us or has any one else had or is anyone else having an equally awful experience.

P.s for those who stuck with it and are interested, I can inform you this IS the condensed version. Fortunately I'm restricted in both energy and time. But will update as frequently as I can.

P.p.s Sorry if I'm hi-jacking someone else's thread. Think I can only reply to threads as a new user.
Look forward to hearing other peoples experiences.

I had to move bank account cos bank told me the direct debit that I signed with eMobile could not be cancelled. I was moving bank anyway but I had to make sure the account that they had details of remained empty of funds. EMobile are dreadful. When I had the problems with them they hung up on me at least 3 times, refusing to let me speak to a manager. Really funny thing is when I emptied my account and the direct debit failed eMobile were on the phone very soon after looking for their money. So to all at eMobile I would like to say I am happy with Vodafone and you will never receive the money that you say I owe you and I don't do business with people who refuse to talk to me. Your loss of approx 960€ per year

darst

Having problems with them as well. I signed up to the any amount of calls and text offer for €34.50 but the signal is crap and not just at home but over 4 counties which i travel everyday. they told me i would have to pay to get out of contract....yeah thats going to happen. will be phoning comreg on monday as well as a solicitor for the just in case it gets nasty part which i am prepared to get.

richard2010

With emobile about 2 months now. Have to say no probelms so far, any issues were sorted without hassle.

I have noticed that coverage is weaker at home than with o2 but still acceptable to hear and make calls and to send texts.

On the €20 250 any network calls, text, 250mb data and free landline calls.

Good value so far!

TBi

Reception isn't so bad. Not sure about customer service though.

I'm still waiting for a fix, or any update at all, for a data issue i have which i asked about over a month ago.

MidlandsM

darst wrote: »

Having problems with them as well. I signed up to the any amount of calls and text offer for €34.50 but the signal is crap and not just at home but over 4 counties which i travel everyday. they told me i would have to pay to get out of contract....yeah thats going to happen. will be phoning comreg on monday as well as a solicitor for the just in case it gets nasty part which i am prepared to get.

have you missed your cooling off period?

darst

yeah by the time i done the things they asked and with being busy I am nearly 2 months in now at this stage but first calls to customer care were after a couple of days...they really are bad

long_b

I had an order with eMobile for a dongle disappear without a trace - took a few months to get it sorted but it was amicably settled in the end.

OP, have you tried direct contact via Twitter? I find it's the best way to handle stuff like this because the person on the other side has time to go off and do a proper checkup.

dardix1

I eventually got all problems resolved to my satisfaction and having used both the handset and the service I would have to say I am extremely happy.
Figure so many people took them up on the offer that they were stretched.
Would now recommend to all.
Thanks e-mobile.
A+++++