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LCD TV Screen cracked

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  • 20-10-2010 11:59pm
    #1
    neo2010
    Registered Users Posts: 273 ✭✭


    Hi everyone,

    I have a month old LG 42'' LCD TV and there is a crack the size of a small coin on the screen.

    It doesnt appear to be too damaged but there is a ring of distorted colour around the crack.

    It was bought in Currys and I am wondering whether it can be exchanged as it was like it in the box.

    Just put up with it to avoid the hassle but it is affecting the viewing now.


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    #2
    the_syco
    Registered Users Posts: 37,301 ✭✭✭✭the_syco


    neo2010 wrote: »
    It doesnt appear to be too damaged but there is a ring of distorted colour around the crack.
    Sorry, but it doesn't appear to be damaged, yet there's a crack? What do you mean by this?


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    #3
    neo2010
    Registered Users Posts: 273 ✭✭neo2010


    To be specific, it seems the crack is behind the outermost layer of the LCD.

    As in if you run your finger over the damaged area, it feels perfect.

    The crack is inside the screen itself, not on the outside.

    If that makes sense.


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    #4
    sesna
    Banned (with Prison Access) Posts: 1,229 ✭✭✭sesna


    neo2010 wrote: »
    Hi everyone,

    I have a month old LG 42'' LCD TV and there is a crack the size of a small coin on the screen.

    It doesnt appear to be too damaged but there is a ring of distorted colour around the crack.

    It was bought in Currys and I am wondering whether it can be exchanged as it was like it in the box.

    Just put up with it to avoid the hassle but it is affecting the viewing now.

    Probably more hassle now that you've left it a month. Makes it look like it was fine when you bought it and subsequently became damaged.


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    #5
    the_syco
    Registered Users Posts: 37,301 ✭✭✭✭the_syco


    Over 28 days, it'll be shipped back to the manufacture.


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    #6
    old_aussie
    Registered Users Posts: 3,410 ✭✭✭old_aussie


    neo2010 wrote: »
    Hi everyone,

    I have a month old LG 42'' LCD TV and there is a crack the size of a small coin on the screen.

    It doesnt appear to be too damaged but there is a ring of distorted colour around the crack.

    It was bought in Currys and I am wondering whether it can be exchanged as it was like it in the box.

    Just put up with it to avoid the hassle but it is affecting the viewing now.

    You should have returned it immediately to avoid the hassle.

    You would have received a replacement there and then.

    Now you have a hassel, they'll say you did it.


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    #7
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    You may have a lot of trouble with this. If it was a manufacturing defect, and there when you bought it, then you should have told them immediately. Since you didn't, they could reasonably accuse you of breaking it. If that's the case, then you won't get any recourse.

    You should first go back to the shop, speak with a manager and explain the situation, and ask if they'll take it back for repair/replacement. If they refuse (which is possible, given that this could be user damage) I don't know there's a lot you can do.


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    #8
    slimjimmc
    Registered Users Posts: 7,786 ✭✭✭slimjimmc


    You won't automatically get a replacement since that was offered by Curry's under their 28-day returns policy. However you are entitled to negotiate for it as it is still one of the 3 options allowed for under consumer law. You're not necessarily entitled to a replacement (unless it forms part of a contract), either party can accept or refuse any unreasonable offer.

    I think they'll most likely suggest you make a warranty claim yourself. If you refuse you'll probably be offered a repair (a) because Curry's will just ship it off to the manufacturer as a warranty claim anyway and (b) it's no cost to Curry's.

    If you want a replacement you may have to negotiate for it but they would be entitled to refuse.


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