Meteor changes Terms And Conditions?

Walkman

stallard23 wrote: »

im 7 months into an 18 month contract on smart 50 and asked to change to a cheaper tariff as im going on maternity leave and wont be able to afford the bill and they dont wanna know!!:mad: been with meteor 8 years and think its a disgrace!! their customer service is a joke! spoke to the manager in my local carphone warehouse and he thought it was disgraceful for them to be like that.he advised me to email the complaints department, so i did, and they dont care either, but they said they may consider it in 6 months!!!:mad:

Why should they let you stop down. They food you a phone at a heavily discounted price with the agreement you would pay a minimum amount per month for a minimum period of time. They are doing nothing wrong.

drunkmonkey

Walkman wrote: »

Why should they let you stop down. They food you a phone at a heavily discounted price with the agreement you would pay a minimum amount per month for a minimum period of time. They are doing nothing wrong.

somebody was out last night:rolleyes:

YumDeiseMum

Kensington wrote: »

Would they not let you drop down to Smart 30? As far as I aware they allow you move down to a lower priceplan after six months, within the same tier (ie. You could move to a lower priced Smart plan, but couldn't move to a Connect or Lite plan).

This used to be the case, however they changed it last August. I got caught out by this myself but was lucky enough to get out of contract with the last T&C change

YumDeiseMum

Walkman wrote: »

Why should they let you stop down.

Every other network allows you to change to a lower plan after a certain number of months. Peoples circumstances change and considering the state of the economy you'd imagine Meteor would be happy to keep customers rather than forcing people to get cut off and rack up bad debts!

BlackWizard

YumDeiseMum wrote: »

Every other network allows you to change to a lower plan after a certain number of months. Peoples circumstances change and considering the state of the economy you'd imagine Meteor would be happy to keep customers rather than forcing people to get cut off and rack up bad debts!

Well Three certainly wont. I'm on the 30 euro a month on three averaging 60 euro in bills. They wouldn't even let me upgrade my package without signing a new contract.

srsly78

YumDeiseMum wrote: »

Every other network allows you to change to a lower plan after a certain number of months. Peoples circumstances change and considering the state of the economy you'd imagine Meteor would be happy to keep customers rather than forcing people to get cut off and rack up bad debts!

Ah sure, while your at it you should go to your bank and tell them you are switching to a lower monthly payment on mortgate too This is basically the same as what you are advocating, which part of signing a binding contract do you not understand?

Sarcasm aside, you are WRONG. People can only "get out of contract" if the carrier changes the terms or whatever. Once your contract has expired (this would be your "certain number of months") you are free to switch to whatever you want.

drunkmonkey

BlackWizard wrote: »

Well Three certainly wont. I'm on the 30 euro a month on three averaging 60 euro in bills. They wouldn't even let me upgrade my package without signing a new contract.

3 let you change up no problem without extending your contract. I'd call them again as that's not correct what you've been told.

Walkman

As Drunkmonkey said 3 will let you change plan upwards, although if you are on a 12 month Flex plan and want to change to a Flex Max plan then your contract will be extended by 6 months as the Max plans are 18mth.
If you want to move down you can after 6 months on a Flex plan and 12 months on a Flex Max plan

PS @ DM yes....v sore head today (checked this twice before hitting submit)

stallard23

i spoke to a manager in my local carphone warehouse and he said that meteor are bein totally unreasonable and i should call back and demand to speak to a manager,i should be allowed go to a cheaper plan.im givin them 3 months notice of needing to change so there is no reason for them to be so ignorant.i also contacted the consumer agency and they're callin me back 2moro.meteor customer service is a joke!!

stallard23

srsly78 wrote: »

Ah sure, while your at it you should go to your bank and tell them you are switching to a lower monthly payment on mortgate too This is basically the same as what you are advocating, which part of signing a binding contract do you not understand?

Sarcasm aside, you are WRONG. People can only "get out of contract" if the carrier changes the terms or whatever. Once your contract has expired (this would be your "certain number of months") you are free to switch to whatever you want.

people do actually get a freeze on mortgages when they hav financial problems,it unfortunately happened to someone in my family.bit of breathing space so they dont end up homeless!! im not askin them for much,just to change to a lower tariff for 6 months even til im back to work.they dont give a balls about there customers!! im not gettin myself into debt and havin my credit rating ruined for the sake of meteor!

love that turbo

Is today the last day to get out of contract?
Signed up to 18 months in .

Hope so

stallard23

whats de crack wit de price change this week? they're forever changin stuff!

love that turbo

stallard23 wrote: »

whats de crack wit de price change this week? they're forever changin stuff!

Can you be a bit more specific

jimmynokia

yes fill us in there very interesting another massive loss of customers now

AndyGarcia

stallard23 wrote: »

whats de crack wit de price change this week? they're forever changin stuff!

Can you post a link about this?

Abelloid

29th of November was the last change...

http://www.meteor.ie/terms_and_conditions/notifications/

love that turbo

Did I not read somewhere that they have to contact you directly to notify you of changes to the contract and just placing an ad in the paper is not acceptable.

Sure ill place a ad telling meteor that I will only be paying 5% of the bill from now on and will get the rest credited by them.

Abelloid

love that turbo wrote: »

Did I not read somewhere that they have to contact you directly to notify you of changes to the contract and just placing an ad in the paper is not acceptable.

Probably not, no.

YumDeiseMum

srsly78 wrote: »

Sarcasm aside, you are WRONG. People can only "get out of contract" if the carrier changes the terms or whatever. Once your contract has expired (this would be your "certain number of months") you are free to switch to whatever you want.

From Vodafone's Terms and Conditions

6. A bill pay customer on Perfect Choice or Perfect Choice Access can within the first six months of their contract migrate to an equivalent or higher Vodafone bill pay package plan excluding those offered with a Vodafone Simply Contract or legacy price plan. A Perfect Choice or Perfect Choice Access customer may not move to a package plan of a lesser value than that which they connected/upgraded to, within these six months.

7. A bill pay customer who has served six months on their contract but is still within their minimum contract term can move to any Vodafone bill pay package plan excluding those offered with a Vodafone Simply Contract or legacy price plan.

jimmynokia

that is Voda not meteor read through the thread by law you can change or exit contract

srsly78

YumDeiseMum wrote: »

From Vodafone's Terms and Conditions

6. A bill pay customer on Perfect Choice or Perfect Choice Access can within the first six months of their contract migrate to an equivalent or higher Vodafone bill pay package plan excluding those offered with a Vodafone Simply Contract or legacy price plan. A Perfect Choice or Perfect Choice Access customer may not move to a package plan of a lesser value than that which they connected/upgraded to, within these six months.

7. A bill pay customer who has served six months on their contract but is still within their minimum contract term can move to any Vodafone bill pay package plan excluding those offered with a Vodafone Simply Contract or legacy price plan.

I'd like to you try to have that clause applied, it seems like a glaring loophole. In practice the "excluding those offered with...." probably means you can't actually switch to anything worthwhile/cheaper. If not, then awesome! Switch after 6 months and laugh at vodafone being stupid.

stallard23

got a text de other day about changin rates again

Fresh Pots

stallard23 wrote: »

got a text de other day about changin rates again

Would you care to share it with us?!

stallard23

my psychotic n97 has deleted the stupid text,it does stuff like that all de time,but i know my mam got de same text and i can check her phone 2moro