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Broken Lens

  • 29-10-2010 5:22pm
    #1
    Jim
    Registered Users, Registered Users 2 Posts: 14,181 ✭✭✭✭


    So the only useful piece of gear I own, my 50mm 1.4 is broken :(

    Tried to use it today and it wont focus, auto or manually. In auto you can hear it trying to focus but the distance indicator doesn't move and the focal point doesn't change. I can hear something rattling around inside it. I used it last week and don't remember knocking or bumping it at all.

    What are my options now? Can I send off to Canon for a replacement / repair (lens is 9 months old), or can somewhere in town repair it?

    Cheers.

    :(


Comments

  • #2
    Nforce
    Registered Users, Registered Users 2 Posts: 2,924 ✭✭✭Nforce


    There's a forum member on here that repairs lens...zerohamster is the user name iirc.


  • #3
    hbr
    Closed Accounts Posts: 760 ✭✭✭hbr


    Jim wrote: »
    Can I send off to Canon for a replacement / repair (lens is 9 months old), or can somewhere in town repair it?

    It should be under warranty. Where did you buy it?


  • #4
    Jim
    Registered Users, Registered Users 2 Posts: 14,181 ✭✭✭✭Jim


    hbr wrote: »
    It should be under warranty. Where did you buy it?
    Amazon.co.uk. Still have the box etc.


  • #5
    Ghost Train
    Registered Users, Registered Users 2 Posts: 30,399 ✭✭✭✭Ghost Train


    Jim wrote: »
    Amazon.co.uk. Still have the box etc.

    should be able to send it back to canon, maybe check their website for support info and warrenty repairs

    http://www.canon.ie/Support/Consumer_Products/Telephone_Numbers/telephone_numbers.aspx


  • #6
    hbr
    Closed Accounts Posts: 760 ✭✭✭hbr


    Jim wrote: »
    Amazon.co.uk. Still have the box etc.

    You should be ok then. Give Canon a call to arrange repair or
    replacement. I assume "box etc." includes the receipt or
    some other proof of purchase.


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  • #7
    zerohamster
    Registered Users, Registered Users 2 Posts: 1,792 ✭✭✭zerohamster


    AS Hbr said it should be under warranty (1 year) unless it was a grey import shipped from hong kong. Usually you can deal with Canon on these matters directly as Amazon will probably just delay the process further and you will have to ship it to someone so the cost wont really be any less to do so unless amazon cover those costs(?).

    Make sure that your receipt that you got with the lens is available as you will need this as canon dont accept paypal receipts as far as I know but you could ring to make sure.

    If somehow it is not covered by warranty then I do repairs if you were interested.

    Best of luck!


  • #8
    DougL
    Registered Users, Registered Users 2 Posts: 245 ✭✭DougL


    If you bought it directly from Amazon and not from a third-party seller, I would suggest giving Amazon customer service a call. I know they send couriers to collect items that arrive in a faulty condition. They may do the same for you. They often outright replace items...worth a shot.


  • #9
    Jim
    Registered Users, Registered Users 2 Posts: 14,181 ✭✭✭✭Jim


    Cheers for the replies guys. Gonna give both places a ring and see what I can get.


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