Sky+ Problems

ColKel

We're currently having problems with both Sky+ boxes in the house. Everything set to record on the planner starts recording, but fails unless we're watching that channel. Also, if you turn over from that channel, all other channels are gone with a "No Signal" message.

If we cancel the recording and reboot, all channels come back on.

Help!!! Really don't want to give them €100 for a call out.

bigtimecharlie

I had similar issue's including "Picture freezing" and failed recordings.

No option but to call an engineer and a new box sorted it out. Worth the expense if it is driving you up the wall.

chevy

Sounds like one of your two cables is not connected properly from the LNB.

ColKel

chevy wrote: »

Sounds like one of your two cables is not connected properly from the LNB.

Ok you need to speak English!!:) From the what?? What's an LNB?

holidaysong

It sounds like only one of the wires from the satellite dish is plugged into your box instead of two. Therefore you can only record or watch one channel at a time. You need to check the back of the box and make sure both wires are in securely.

chevy

You should have two cables coming from the sky dish. You can check that these are working by clicking on.

Sky Menu - Services

System setup.

Signal test.

Signal strength and signal quality should be greater than 50% for your two cables.

http://www.bavaria-satellite.de/troubleshooting_files/image011.jpg

bryaner

ColKel wrote: »

Ok you need to speak English!!:) From the what?? What's an LNB?

He is speaking english have your manners.

ColKel

bryaner wrote: »

He is speaking english have your manners.

I simply mean no tech language please (as everyone else seems to understand). God almighty!!!:rolleyes:

For everyone else, thank you so much for your help. I think that was the problem exactly. Input 2 seems to be gone.

Thanks again.

Stinicker

bryaner wrote: »

He is speaking english have your manners.

I'm sure the op meant plain english, not everybody are into the technical details of satellite systems you know.

ColKel wrote: »

I simply mean no tech language please (as everyone else seems to understand). God almighty!!!:rolleyes:

For everyone else, thank you so much for your help. I think that was the problem exactly. Input 2 seems to be gone.

Thanks again.

An LNB aka Low Noice Blocker is piece attached to the end of the Satellite dish arm it collects the signal which is reflected onto it by the satellite dish.

They go all the time and are relatively inexpensive, best bet would be to try your digibox at a mates house and if it works there you have a faulty LNB. You should be able to swap it out yourself unless the dish is up a fierce height or something. If the LNB is faulty and you pay sky the €100+ call out fee you will be overpaying by at least 5 times as a quad LNB is less than €20 to trade and between €20 to €30 to the consumer.

newbie2

if all cables are inserted properly - you could try a planner rebuild on both boxes

ColKel

Thank you Stinicker - much appreciated.