cannot open some pages or folders

flagship60

hi, when i try to download forms or open a folder, a blue and white box comes on the screen. inside it is a red x in the top right hand corner, a yellow triangle with a warning sign in the middle and a box at the bottom with o.k in it if i click the red x or o.k. it disapears but still wont let me in
any advice

thanks

chin_grin

Could you be a little more specific please?

What program are you using to open these files/folders?

Are they just normal windows (vista/xp/7) folders?

Do you get an error message?

Did anything change recently on the machine (updates/application installs)?

When was the last time you did a virus scan/updated your anti virus?

flagship60

hi

tried opening in msm and through google
i am on windows xp
i did put on anti malware bytes.
i have been having a few problems with it as it is an old machine
no error messages appeared apart from that box each time i try to download a form

chin_grin

flagship60 wrote: »

hi

tried opening in msm and through google
i am on windows xp
i did put on anti malware bytes.
i have been having a few problems with it as it is an old machine
no error messages appeared apart from that box each time i try to download a form

Thanks for that. But I'm going to have to ask a few more questions.

These "forms". What are they? Do you have any links to them?

(Are they adobe acrobat documents, that is .pdf format. Ensure you've updated your reader. I mention that because it sounds a lot like a compatibility issue.)

What does the message box say (if anything).

flagship60

hi

the form was for renewing a lost vlc cert from the local council.
it was in a pdf format, think i updated my reader a couple of months ago.
there is no message in the box.
this box has come up before when trying to load other programs, would have been helpfull if it had given some indication of what it was warning me about

thks

chin_grin

Right can you copy and paste the link in here to see if I can access it?

Try to uninstall and reinstall adobe reader or check for any updates again. If you can open up other .pdf files and not this one it could be a problem with their site.

Try to right click on the link for the pdf and click save as. Save it to your machine and try to open it up again.

flagship60

i can open it on my laptop so dont think it is a problem with there site
did try saving it but still would not open
i will try updating my reader as you say and see if that works
thks

flagship60

hi

i have downloaded the lastest version of adobe and it worked, still have the warning box when i enter through internet explorer, but not if i go through msn.
thks for all your help chin grin