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my computer keeps freezing and saying not responding.

  • 01-11-2010 4:21pm
    #1
    THOMAS TYRRELL
    Registered Users Posts: 45 ✭


    Hi all,
    apologies in advance but im not exactly a wizz when it comes to computers.
    im using a philips iqon with windows vista, aprox 3-4years old, the computer isint the fastest machine in the world but i dont want to wipe it and start afresh as ive to much info for work which i dont want to risk losing.
    my main problem is that when i click my computer it never opens and when i try to close it it says not responding.
    is there any quick fix or software i can get to cure this problem???
    thanks
    tom


Comments

  • #2
    chin_grin
    Closed Accounts Posts: 10,808 ✭✭✭✭chin_grin


    Sounds like an explorer.exe problem.

    Try to boot in to safe mode on the machine (restart and while it's powering up tap the F8 key. You'll get a screen with options choose "Safe mode with networking").

    When you're in there update or re-install (if it allows you) any antivirus program.

    I'd recommend downloading (to a usb key) Spybot search and destroy. Install/update and run that to see what it finds.

    http://www.safer-networking.org/en/mirrors/index.html


  • #3
    Overheal
    Registered Users, Registered Users 2 Posts: 85,270 ✭✭✭✭Overheal


    I'd actualy be curious to see an HT Report of your computer. Maybe you have more than one antivirus program installed or something.

    Shouldnt be afraid of reformatting. Just look around and grab all your important documents. Unless you've placed them somewhere awkward, 99% of all of your work is going to be located in My Documents and similar directories.


  • #4
    JonathanAnon
    Closed Accounts Posts: 23,718 ✭✭✭✭JonathanAnon


    This can be caused by a load of things....

    But first thing I would try... remove any external hard drives, CDs, floppy disks etc etc... (i.e. in case for example there is a dodgy CD in the drive that explorer.exe cant read)... Then run a chkdsk on your hard drive to make sure there are no errors that are preventing explorer.exe from reading it..

    If these dont uncover anything, then I would be looking at virus/spyware/misconfigured application.. that sort of thing.. But the above is what I would do first..


  • #5
    Adam
    Closed Accounts Posts: 8,866 ✭✭✭Adam


    the first thing i would do would be to back up all that important stuff you're talking about! laptops and pc's can die at the drop of a hat. it's rare, but don't take the chance!


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