UPC late payment fee

Formosa

Hi,

I recently cancelled my account with UPC. Being well aware of their awful reputation for customer service and procedures, I cancelled my DD there and then aswell for fear I would be overcharged (I do this with any of these service providers where I am cancelling).

Anyway, I got the final bill, paid it by cheque (obviously later than they were happy with) and have since got the late payment invoice for €10.

Also, I am waiting some six weeks on them to collect the box which they told me to hold for them, I was onto them once since to remind them of this.

I think I should charge them for storage in this case and they can certainly whistle for their tenner.

What do people think?

happydayz182

if your over 30 days late paying a bill there is a late payment fee..your the one who choose to cancel the dd and pay by cheque.there obviously has to be some way for them to encourage people to pay relatively on time.

the equipment is collected by a collection agency in your area..if your unhappy with the time it takes give them a call and theyl give your the collectors mobile number.

Formosa

happydayz182 wrote: »

the equipment is collected by a collection agency in your area..if your unhappy with the time it takes give them a call and theyl give your the collectors mobile number.

Not my problem, it can go in the bin if they cant be bothered to get it themselves without me spending time calling them.

happydayz182

but youl be then charged 150 euro for the unreturned equipment charge
if you canceld sky they dont remove any of their equpment as you own while upc still own the box etc

gbee

happydayz182 wrote: »

but youl be then charged 150 euro for the unreturned equipment charge
if you canceld sky they dont remove any of their equpment as you own while upc still own the box etc

Now I remember. Used be with the them under another name, only ever was trouble. Sky, I've had a cancellation and a re-installation and old gear was left behind.

Cabaal

Formosa wrote: »

Not my problem, it can go in the bin if they cant be bothered to get it themselves without me spending time calling them.

It is your problem if they charge you, if they charge you you'll be on here complaining.

Formosa

Cabaal wrote: »

It is your problem if they charge you, if they charge you you'll be on here complaining.

So I am obliged to store it for them for weeks or months until they decide they want to collect it, yet they can charge me for paying them a week late?

Don't think so.

keithclancy

Formosa wrote: »

So I am obliged to store it for them for weeks or months until they decide they want to collect it, yet they can charge me for paying them a week late?

Don't think so.

Thats the contract you signed.

happydayz182

Formosa wrote: »

So I am obliged to store it for them for weeks or months until they decide they want to collect it, yet they can charge me for paying them a week late?

Don't think so.

Its in the contract you agreed too and the late payment fee is for bill over 30 days late from past experiences!

GerardKeating

Formosa wrote: »

Hi,

I recently cancelled my account with UPC. Being well aware of their awful reputation for customer service and procedures, I cancelled my DD there and then aswell for fear I would be overcharged (I do this with any of these service providers where I am cancelling).

Anyway, I got the final bill, paid it by cheque (obviously later than they were happy with) and have since got the late payment invoice for €10.

Also, I am waiting some six weeks on them to collect the box which they told me to hold for them, I was onto them once since to remind them of this.

I think I should charge them for storage in this case and they can certainly whistle for their tenner.

What do people think?

I sent them an email once, demanding a storage fee, if the equipment was not collected with 24hrs, this 3/4 months after I had finished with them, they were collected the next day.

Agent_99

GerardKeating wrote: »

I sent them an email once, demanding a storage fee, if the equipment was not collected with 24hrs, this 3/4 months after I had finished with them, they were collected the next day.

I still have a box somewhere! Cancelled my contract with Irish MultiChannel/Chorus/UPC 9 years ago :rolleyes:

the_syco

Agent_99 wrote: »

I still have a box somewhere! Cancelled my contract with Irish MultiChannel/Chorus/UPC 9 years ago :rolleyes:

Invoice them with storage of it, at a rate of 5 cents a day