Dealer's hourly labour rate JAGUAR

dcmraad

Just wanted to know who has the most expensive labour charges in this country.

Jag dealers €115 euro an hour ex vat labour charge.

Then then use a book that tells them how much time they can charge per job. I have just had a heated discussion with a dealer in Dublin over the allocation of 1.4 or 1.6 hours labour to do a basic service.

I also asked if the job was done in under an hour would you still charge the book value of 1.6 hours.

Is the labour charge per hour after the 1st hour or part thereof.

Should a basic service take 1.6 hours, they are not allowed charge more than the book value. Here is the breakdown of service

Jaguar say

Change oil filter
Change oil
Change air filter
Change pollen filter (if needed)
Change fuel filter (if needed) 1.6 hours labour, 1.4 without
Check all lights
Check all body panels
Remove tyres check brakes + condition of suspension + steering
Plug car in

1.4 hours is a disgrace for this amount of work.

Do any other dealers come close to this rip off.

Anyone from jag care to comment

MetzgerMeister

Is 1.6 hours not 2 hours?

mullingar

@OP,

Yes it was very expensive and unfortunately service depts in main dealers have yet to realise that there IS a major recession.

Just swallow the poisoned pill and vow to yourself to use an indy Jag specialist in the future. Chalk it down to experience and count yourself lucky it was not for a timing belt job etc.....

The only way these dealers will realise that they are shafting the public over charging is for people to refuse to use them.

Pkiernan

dcmraad wrote: »

Just wanted to know who has the most expensive labour charges in this country.

Jag dealers €115 euro an hour ex vat labour charge.

Then then use a book that tells them how much time they can charge per job. I have just had a heated discussion with a dealer in Dublin over the allocation of 1.4 or 1.6 hours labour to do a basic service.

I also asked if the job was done in under an hour would you still charge the book value of 1.6 hours.

Is the labour charge per hour after the 1st hour or part thereof.

Should a basic service take 1.6 hours, they are not allowed charge more than the book value. Here is the breakdown of service

Jaguar say

Change oil filter
Change oil
Change air filter
Change pollen filter (if needed)
Change fuel filter (if needed) 1.6 hours labour, 1.4 without
Check all lights
Check all body panels
Remove tyres check brakes + condition of suspension + steering
Plug car in

1.4 hours is a disgrace for this amount of work.

Do any other dealers come close to this rip off.

Anyone from jag care to comment

Wjile I agree that the hourly rate is nuts, the time quoted doesnt seem too long.

Figure 30 mins for oil change (get it on the ramps, take of skid plate, remove filter, drain oil, replace filter, plug and oil and check level).

10 mins to replace air filter.
10 mins for pollen filter.

20 minutes to remove and replace all wheels.

That puts you at 1.2 hours. Figure another 10 mins to check the lights and panels, and then sending the car to be vacuumed and cleaned.

The time seems reasonable to me to be honest - BUT DEFINITELY NOT THE €115 per hour rate.

BrianD3

The hourly rate seems about right for a main Jaguar dealer, actually I'm surprised it isn't higher. I read on this forum before that Joe Duffy BMW were charging 150 p.h. The last time I visted a a Renault main dealer which was around 1 year ago, there was a sign up saying the labour rate was 85 p.h. I read in the Sunday Times motor supplement a couple of weeks back that the average main dealer rate (IIRC for all makes, not just "prestige" ones) in London is £90.

pajero12

einheisserschre wrote: »

Is 1.6 hours not 2 hours?

No,its 1 and 6/10 of an hour..i.e 1 hr 36 minutes

RobAMerc

last time I checked Merc dealers were 150 p/h +vat . and that was 4 years ago - probably more now.

Rodin

those labour rates are scandalous

R.O.R

Meh - €115 per hour is pretty reasonable for a prestige main dealer. Did you look at the servicing costs when you bought the car?

Or have you tried an indy, who'll do just as good a job and charge less, but then again you won't be able to b1tch about how you've been ripped off.

Andrew42

dcmraad wrote: »

Just wanted to know who has the most expensive labour charges in this country.

Jag dealers €115 euro an hour ex vat labour charge.

Then then use a book that tells them how much time they can charge per job. I have just had a heated discussion with a dealer in Dublin over the allocation of 1.4 or 1.6 hours labour to do a basic service.

I also asked if the job was done in under an hour would you still charge the book value of 1.6 hours.

Is the labour charge per hour after the 1st hour or part thereof.

Should a basic service take 1.6 hours, they are not allowed charge more than the book value. Here is the breakdown of service

Jaguar say

Change oil filter
Change oil
Change air filter
Change pollen filter (if needed)
Change fuel filter (if needed) 1.6 hours labour, 1.4 without
Check all lights
Check all body panels
Remove tyres check brakes + condition of suspension + steering
Plug car in

1.4 hours is a disgrace for this amount of work.

Do any other dealers come close to this rip off.

Anyone from jag care to comment

Lets see you do that list on your driveway in 1.4 or 1.6 or even 2 hours!
I'd have more of an issue with their hourly rate than argue how long its going to take.
I suspect no main dealer has reduced their hourly rate over the past two years.
What makes it even more galling is that Peugeot UK are offering an interim service with mini valet for £99.
BMW have offered a TLC pack in the UK for roughly £500 which covers all servicing for 5 years! the same here would cost thousands.
Motorists in this country are spit roasted with both the Govt and the dealers F*@king us.

BrianD3

Andrew42 wrote: »

BMW have offered a TLC pack in the UK for roughly £500 which covers all servicing for 5 years! the same here would cost thousands.

http://external.bmw.ie/sausage/templates/BMW06/pricelists/BMWServiceInclusive.pdf

dcmraad

Pkiernan wrote: »

Wjile I agree that the hourly rate is nuts, the time quoted doesnt seem too long.

Figure 30 mins for oil change (get it on the ramps, take of skid plate, remove filter, drain oil, replace filter, plug and oil and check level).

10 mins to replace air filter.
10 mins for pollen filter.

20 minutes to remove and replace all wheels.

That puts you at 1.2 hours. Figure another 10 mins to check the lights and panels, and then sending the car to be vacuumed and cleaned.

The time seems reasonable to me to be honest - BUT DEFINITELY NOT THE €115 per hour rate.

Thanks for the excellent reply.

Dont fancy paying the portion of €115 an hour to get my car washed and valeted.

The time for the oil change of 30 mins would allow you to change the other filters. I cannot see how this is not done in an hour.

R.O.R wrote: »

Meh - €115 per hour is pretty reasonable for a prestige main dealer. Did you look at the servicing costs when you bought the car?

Or have you tried an indy, who'll do just as good a job and charge less, but then again you won't be able to b1tch about how you've been ripped off.

Steady on.

I have not bought the car

see my other thread. I am just doing my homework

http://boards.ie/vbulletin/showthread.php?t=2056111634&page=2

robtri

dcmraad wrote: »

Thanks for the excellent reply.

Dont fancy paying the portion of €115 an hour to get my car washed and valeted.

The time for the oil change of 30 mins would allow you to change the other filters. I cannot see how this is not done in an hour.



Steady on.

I have not bought the car

see my other thread. I am just doing my homework

http://boards.ie/vbulletin/showthread.php?t=2056111634&page=2

that 30 min for an oil change is around right... and he wouldnt have much time to do anything else....

as regards the cost.... this is the price of using a main dealer..... especially for a prestige brand like Jaguar...

keithclancy

I'd recon about an hour and a half to run through the checks and change everything plus to check for leaks etc and reset service interval afterward.

dcmraad

robtri wrote: »

that 30 min for an oil change is around right... and he wouldnt have much time to do anything else....

as regards the cost.... this is the price of using a main dealer..... especially for a prestige brand like Jaguar...

What do most garages do then when changing the oil, is the car just sitting with no one around it dripping for half an hour. Surely you could do all your checks AT THE SAME TIME.

keithclancy

dcmraad wrote: »

What do most garages do then when changing the oil, is the car just sitting with no one around it dripping for half an hour. Surely you could do all your checks AT THE SAME TIME.

The bit where the oil falls out and the bit where the oil goes in is the easy part.

Depends on the car, but on a my Volvo, you remove the oil filter first, but to get at that you have to remove the fuel pump. Then jack the car up, remove the sump cover, get a oil pan in place, remove sump plug, let oil drain out, replace sump plug seal, replace sump plug.

Replace oil filter, replace fuel pump, bleed fuel system (use a vacuum pump and pump like a crazy mofo until you have no bubbles in the line) Add oil, check oil level, turn on engine, check oil again, add oil to correct level.

Check there are no leaks, make sure everything is secure, reattach sump guard, check its all in place and all screws are where their supposed to be.

Set car back down and your done.

_Kaiser_

About 18 months ago, the main VW dealer in Dublin I bought my Passat from was charging €95 ex-VAT per hour. To get the timing belt/water pump + full service done they wanted just over €1100!

For comparison, a main dealer in Drogheda would do it for €850 - including a hire car for the day.. not bad I thought.

Then out of curiosity, I rang VW Enniskillen.. same job done for €700 and I did the shopping for the month while I waited!

Pays to shop around.. they also managed to cure the "hesitating" the PD 140 engine is known for at low speeds/RPM at the last service. I did have to point them in the direction of the right software update though but since then the DSG box hardly touches first gear anymore before jumping to second.. handy in the current climate!

Andrew42

Kaiser2000 wrote: »

DSG box hardly touches first gear anymore before jumping to second.. handy in the current climate!

Funny you mention that, my DSG used always creep away in 2nd unless you were on a hill or you juiced it, now though with over 210k on the clock she pulls away in 1st all the time.

dcmraad

keithclancy wrote: »

The bit where the oil falls out and the bit where the oil goes in is the easy part.

Depends on the car, but on a my Volvo, you remove the oil filter first, but to get at that you have to remove the fuel pump. Then jack the car up, remove the sump cover, get a oil pan in place, remove sump plug, let oil drain out, replace sump plug seal, replace sump plug.

Replace oil filter, replace fuel pump, bleed fuel system (use a vacuum pump and pump like a crazy mofo until you have no bubbles in the line) Add oil, check oil level, turn on engine, check oil again, add oil to correct level.

Check there are no leaks, make sure everything is secure, reattach sump guard, check its all in place and all screws are where their supposed to be.

Set car back down and your done.

That's mental

Voodoomelon

I see no issue at all with the time it took to perform the service, looks about right. Price per hour is astronomical, but the time looks correct.

daithi2011

I have a jag to get serviced next month. Any chance of a few recommendation of indy guys who could do it for me.
Thanks.

Sorry, I should have said im based in North Dublin

dcmraad

Voodoomelon wrote: »

I see no issue at all with the time it took to perform the service, looks about right. Price per hour is astronomical, but the time looks correct.

What would be a reasonable price per hour?

Could any mechanic here do this job in 1 hour?

€115 ex vat = €139 inc vat per hour :eek:

galwaytt

I dunno.

Sometimes thread like this make me wonder how many people not only have ever done (say, the job's listed), but also, how many people have done it for a living. Then, sprinkle on top: customer sitting outside, constantly looking at his watch, or, worse, peering in under the bonnet (if you're working in an Indy, say...).

And of course, it's raining/icy outside, so under the car and arches is full of wet.......well, frankly, ****.

Just for icing then, have stubborn fastener/screw/bolt/filter - maybe the previous guy was under pressure to finish it as well ?

Lovely.

When you get jobs like this - 1.4 hrs, or 1.6 doesn't seem long enough.

As for the rate: don't even think the guy who does the work sees anything except a % of the bill. No matter how much you bawl.

Finally, if you do find someone who will do if for half the rate, hour-wise, then let's see if the bill actually comes out at One-point-Four hours, or maybe he'll round it to Two ?

Max_Damage

Buy a Haynes manual and do it yourself. It's not that difficult to do the things mentioned.

robtri

dcmraad wrote: »

What do most garages do then when changing the oil, is the car just sitting with no one around it dripping for half an hour. Surely you could do all your checks AT THE SAME TIME.

30 mins is for the oil change in total.. not the time it takes for the oil to drain out of the car...
it takes a bit of time to lift car, open drain, remove old filter, replace with new filter, close drain plug, top up oil check levels, run car to check for leaks. bring oil and parts to disposal area.