Talk to eircom - support hours and forum charter - updated 17/01/2011

Darragh

Welcome to the Talk to... eircom Customer Support forum at Boards.ie. We're delighted to have hosted this forum since December 08, 2010.

A representative from eircom's Customer Support Social team will be here between 12pm and 5pm, Monday to Friday to answer your questions and queries and listen to your feedback.

They are:

• eircom: Aisling
• eircom: Thomas
• eircom: Tony
• eircom: Tracey

Outside these hours and at weekends, if you need help and support, you'll find them on twitter at http://twitter.com/eircom and on their own forum at http://eircomconnect.eircom.net

From eircom themselves:

Why are eircom here?

We are here to engage with our customers, listen to them and assist with any queries they may have. We are also here to communicate in a transparent and open manner and to build a strong connection with our customers across our Social forums.

During our opening hours, we will prioritise queries from customers who need our help and will try to resolve these as quickly as possible, but please leave your post up at any time and we'll get to it when we're back online.

We will also use the forum to let customers know of any new services, to give advice and on occasion will run competitions exclusively for Boards.ie members

How long will it take to solve my issue?

It depends on the nature of your query. We try and provide a solution as quickly as possible, however, some queries may take longer to resolve as we may need to contact other areas of eircom.

For some queries, we require more information about your account so that we can investigate this for you. On such occasions and to protect your privacy and account information, we’ll ask you to send us a private message.

We endeavour to respond to your post as quickly as we can during the hours of 11am – 4pm. Outside these hours you can visit our forum or Twitter page. All posts outside our working hours will be responded to as soon as we’re back online.

What will we do with your feedback?

We’ll listen to your feedback and will pass it on to the relevant people in our team. This way we can improve and provide a better service for you.

All the usual forum guidelines apply in this forum. Personal abuse will not be tolerated. Remember, the eircom team are here to help you.

Important to note too that the reps cannot answer every question immediately - due to the size of eircom and the variety of departments, they have internal processes to follow themselves, so please be patient.

eircom have no deletion or editing privileges on your posts or theirs on this forum.

If you have any questions, please let me know.

Thanks

Darragh