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Our Responses:

  • 09-12-2010 12:38pm
    #1
    eircom: Mark
    Closed Accounts Posts: 3,441 ✭✭✭


    Hi Guys,

    We are reading all of the comments good, bad & ugly and appreciate everyone has a view here. We want to help with any customer support issues and are on the front line here open to receiving your feedback.

    It won't be always possible to respond to all your comments in this thread but we will keep a policy of open communication here. We also hope you can appreciate we are doing our best and we are working hard to make the right changes and be transparent in our interactions with you guys.

    Thanks
    Ant, Tony, Mark, Elle


Comments

  • #2
    paddy19
    Registered Users Posts: 1,145 ✭✭✭paddy19


    Hi All,
    I understand that Eir is in the middle of a major transition bringing customer service in-house.

    In the longer term that should be great.

    In the interim I'm sure you all are aware that customer service is less than brilliant.

    I don't understand the reluctance to allow customers to communicate by email.

    It would definitely save customer time and limit frustration. I'd speculative that it would also be more efficient for Eir
    saving staff time sitting on calls.

    Lots of companies do this and it works fine.

    Any thoughts.


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