Huge congestion @ Monasterevin exchange for the past 9 months

Dcully

dannym08 wrote: »

theres mine, just did it there now. seems to be an improvement.

This to point out again guys things have not changed for daytime hours,its always been perfect.
This evening/tonight will tell us a lot.
Thankyou for the updates so far Tony.

Sponge Bob

9 months to find a fault, jeez christ

RyGaR

RyGaR

It's well after 17:00 and usually my ping is through the roof and I am unable to game etc.. Now it seems to be as it should

Dcully

So im sick as a small hospital today in the bed with some flu/chest infection, dragged myself out of bed to check things out just now and to my amazement im pinging eircom/boards etc with ping -t www.eircom.net command @ 12 ms, just like the old days.
Man i feel better already

Heres my speedtest results, normally things are terrible now so its looking good.



Im delighted if this stays as it is but im really angry and frustrated at what it took to even notice a fault.
What do we do the next time? refer eircom to this thread?
What if this boards /eircom forums never arrived?
God knows the official support forum and calls to support and indeed official complaints done little, everyone just said !the engineers say there is no fault"

This has been an incredibly frustrating period of 9 months of us guys banging our heads against a brick wall,its simply so unprofessional of eircom to not take our word for it that something was up.

Again Tony and the team we have no issues with you guys and really appreciate your efforts, for sure looking at my pings as i type things do look promising.
If it wasnt for you sitting up and take notice to our shouts things would be the same for God knows how long, shocking to say but true.
I think the rest of lads will agree this [if it stays as it looks] is a great Christmas present for us

Just to add my pintest results from just now



Cant believe im seeing these results @ this hour, id given up hope months ago.

Rackstar

I have broadband after 17:30!!!! Unbelievable!!!

RyGaR

I would just like to say thanks very much for the help that you have given us on this matter. My connection has never been better I hope though that Eircom will keep a closer eye on things and not drop the ball. Merry Christmas and have a Happy New Year to all Eircom reps here on Boards Thanks again.

Dcully

Just to update, things have been rock solid since, thanks again folks

eircom: Ant

Dcully wrote: »

Just to update, things have been rock solid since, thanks again folks

Hi, Dcully, That's great to hear. Appreciate getting back to us.

Seasons Greetings
from Ant, Mark and Tony

NullZer0

Wrong thread

bambam

hmmm, I had the same futile arguments with Eircom support relating to Rush in Dublin. http://boards.ie/vbulletin/showthread.php?t=2055708557

In the end I moved to another provider who offers 12:1 contention. Means I have full 7.X download speeds no matter what time of day it is.

Dcully

Hate to report but things are on a major slowdown tonight and lastnight @ peak times, all perfect during the day today.
Can someone look into this please.

eircom: Tony

Dcully wrote: »

Hate to report but things are on a major slowdown tonight and lastnight @ peak times, all perfect during the day today.
Can someone look into this please.

Hi Dcully
That is bad news. Have sent this for investigation and hope to have some info today or tomorrow. Let me know if same issue tonight.
Thanks
Tony

Dcully

Thanks Tony, just to report things are perfect all day today as usual, however right now @ 18:09 things have slowed down a lot, im seeing high latency and poor results from speed tests

eircom: Tony

Dcully wrote: »

Thanks Tony, just to report things are perfect all day today as usual, however right now @ 18:09 things have slowed down a lot, im seeing high latency and poor results from speed tests

Still chasing Dcully, hope to have some feedback soon. No doubt after 18:00 is busier but if has been fiine for past 2 months there must be a reason for that. Will update as soon as I can.
Tony

eircom: Tony

Dcully wrote: »

Thanks Tony, just to report things are perfect all day today as usual, however right now @ 18:09 things have slowed down a lot, im seeing high latency and poor results from speed tests

Hi Dcully
have just had reply from tech support and no exchange issue was found this time. They suggest you give them a call (1890260260) Tech support need to get some details from you. I have already advised of previous issue but you should mention this also.
If you know of others having same issue this time and open a fault ticket. If you do open a ticket PM me the ref no and I will chase your case.
Tech support need to get some details from you. I have already advised of previous issue but you should mention this also.
If you know of others having same issue this time mention this also.
I am escalating form this side.
Tony

Dcully

Hi Tony thanks for your assistance.
What i will say is after about 18:15 things got back to normal and were spot on from then on lastnight.
Maybe it was a temporary hiccup which i can accept,i think ill wait until im 100% sure there is consistant slowdown for a few nights in succession.

eircom: Tony

Dcully wrote: »

Hi Tony thanks for your assistance.
What i will say is after about 18:15 things got back to normal and were spot on from then on lastnight.
Maybe it was a temporary hiccup which i can accept,i think ill wait until im 100% sure there is consistant slowdown for a few nights in succession.

OK Dcully
Yes unfortunately hiccups happen and we had no sign of disruption over that period, however I would suggest calling the number I gave immed you experience this issue again. Get the Ref no. and post it to me here.
Let me know either way. Hope all ok now:(
Tony

Dcully

Speed test results from 20:04 tonight



Pretty poor for a 3mb connection, i normally get 2.7 kbps down.

Pings are allover the place
I normally ping boards @ 13-16 ms
Theres definitely something not right, im getting similar results on my netbook both wireless and plugged directly into router.

C:\Users\Cully>ping -t www.boards.ie

Pinging loadbalancer.boards.ie [89.234.66.108] with 32 bytes of data:
Reply from 89.234.66.108: bytes=32 time=75ms TTL=56
Reply from 89.234.66.108: bytes=32 time=69ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=76ms TTL=56
Reply from 89.234.66.108: bytes=32 time=151ms TTL=56
Reply from 89.234.66.108: bytes=32 time=14ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=73ms TTL=56
Reply from 89.234.66.108: bytes=32 time=71ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=76ms TTL=56
Reply from 89.234.66.108: bytes=32 time=75ms TTL=56
Reply from 89.234.66.108: bytes=32 time=76ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=74ms TTL=56
Reply from 89.234.66.108: bytes=32 time=92ms TTL=56
Reply from 89.234.66.108: bytes=32 time=73ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=12ms TTL=56
Reply from 89.234.66.108: bytes=32 time=70ms TTL=56
Reply from 89.234.66.108: bytes=32 time=97ms TTL=56
Reply from 89.234.66.108: bytes=32 time=14ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=71ms TTL=56
Reply from 89.234.66.108: bytes=32 time=75ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=70ms TTL=56
Reply from 89.234.66.108: bytes=32 time=74ms TTL=56
Reply from 89.234.66.108: bytes=32 time=74ms TTL=56
Reply from 89.234.66.108: bytes=32 time=121ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=80ms TTL=56
Reply from 89.234.66.108: bytes=32 time=34ms TTL=56
Reply from 89.234.66.108: bytes=32 time=73ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=72ms TTL=56
Reply from 89.234.66.108: bytes=32 time=74ms TTL=56

eircom: Ant

Dcully wrote: »

Speed test results from 20:04 tonight



Pretty poor for a 3mb connection, i normally get 2.7 kbps down.

Pings are allover the place
I normally ping boards @ 13-16 ms
Theres definitely something not right, im getting similar results on my netbook both wireless and plugged directly into router.

C:\Users\Cully>ping -t www.boards.ie

Pinging loadbalancer.boards.ie [89.234.66.108] with 32 bytes of data:
Reply from 89.234.66.108: bytes=32 time=75ms TTL=56
Reply from 89.234.66.108: bytes=32 time=69ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=76ms TTL=56
Reply from 89.234.66.108: bytes=32 time=151ms TTL=56
Reply from 89.234.66.108: bytes=32 time=14ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=73ms TTL=56
Reply from 89.234.66.108: bytes=32 time=71ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=76ms TTL=56
Reply from 89.234.66.108: bytes=32 time=75ms TTL=56
Reply from 89.234.66.108: bytes=32 time=76ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=74ms TTL=56
Reply from 89.234.66.108: bytes=32 time=92ms TTL=56
Reply from 89.234.66.108: bytes=32 time=73ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=12ms TTL=56
Reply from 89.234.66.108: bytes=32 time=70ms TTL=56
Reply from 89.234.66.108: bytes=32 time=97ms TTL=56
Reply from 89.234.66.108: bytes=32 time=14ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=71ms TTL=56
Reply from 89.234.66.108: bytes=32 time=75ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=70ms TTL=56
Reply from 89.234.66.108: bytes=32 time=74ms TTL=56
Reply from 89.234.66.108: bytes=32 time=74ms TTL=56
Reply from 89.234.66.108: bytes=32 time=121ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=80ms TTL=56
Reply from 89.234.66.108: bytes=32 time=34ms TTL=56
Reply from 89.234.66.108: bytes=32 time=73ms TTL=56
Reply from 89.234.66.108: bytes=32 time=13ms TTL=56
Reply from 89.234.66.108: bytes=32 time=72ms TTL=56
Reply from 89.234.66.108: bytes=32 time=74ms TTL=56

Hi Dcully,
Thanks for contacting us on Boards.ie

If you need to check your broadband connection please call into eircom Technical Support

Broadband Support : 1890 260260 (lowcall); hrs : 08:00 - 22:00 (Mon - Sun).

It you believe you're getting slow speeds it may be helpful to test your modem on the master phone socket (mdp) in your house. Also, ensure that you are testing on just one computer; with all other computer devices shut down. Don't use any long private extension phone cables or third party equipment (sky box(s) in bedrooms, or fax, etc). When testing speed, temporarily remove any adsl splitter from the master phone socket (mdp). Also ensure that you are not connecting any computer over wireless. Technical Support can only support broadband speed over one computer connected via ethernet cable (LAN).

I have taken a quick look at your modem and see possibly up to 3 wireless devices connected, and possibly one ethernet PC.

Obviously if you are using an ethernet PC connection, it is possible that you are not sitting in your hallway (where generally master phone sockets are installed in domestic houses). Therefore there may be a chance that you are using some kind on long private extension cable.

Ether way, your ping times don't appear to be too bad; considering you're possibly running 3 wireless devices; with possibly a lot of software (including firewall(s) and anti-virus application; not to mention other software (e.g: skype, instant messengers, games console, etc..,).

If you were getting 2.7Mb on a 3Mb connection you are possibly getting one of the better speeds I've seen (almost 1 - 1 contention).

If you're unsure about testing your router on the master phone socket, please take a quick look at our Forum Broadband Checklist website -

Broadband Checklist - LINK

I hope some points on the checklist will assist you. If you discover your problem is a local wireless issue, please take a look at the following -

Improve your Wireless - LINK

Once you have tested your broadband speed as advised on our broadband checklist, if you still feel you are getting slow speeds, please contact our Broadband Technical Support Team :


Broadband Support : 1890 260260 (lowcall); hrs : 08:00 - 22:00 (Mon - Sun).


Kind regards
Ant

Dcully

Oh come off it, have you read the rest of this thread at all?

Obviously if you are using an ethernet PC connection, it is possible that you are not sitting in your hallway (where generally master phone sockets are installed in domestic houses). Therefore there may be a chance that you are using some kind on long private extension cable.

My pc sits right beside my broadband socket i had it installed that way.


1 . Im not stupid, when im doing speed tests i make sure my other devices are powered off, this is a given and goes without stating.

2 .As far as ringing support, not going to happen, ive learned over the years to stay well clear, again i point you to read this thread in full.

3 .This is an eircom support forum is it not, im raising the issue here because ive never got anywhere ringing support.

Ether way, your ping times don't appear to be too bad; considering you're possibly running 3 wireless devices; with possibly a lot of software (including firewall(s) and anti-virus application; not to mention other software (e.g: skype, instant messengers, games console, etc..,).

Do you honestly think im dumb enough to run tests while using other devices?
The very fact you seem to think those pings are not bad speak volumes of eircom, they are terrible and absolutely NO reflection on other device, i have 2 smartphones and a netbook connected, as ive said already when i run tests these devices are powered off.

Again i urge you to read this thread in full, i know when my connection is not performing, its nothing to do with other devices or software,im knowledgeable enough and know my way around computers and internet enough to know when i have an issue, surely i have proved this already in this thread.

Initially you folks tried to tell me there was no problem with speeds in monasterevin until i forced the issue only to be proved correct.

Please dont spin me the usual jargen that you read from your little manual, get out there and take a look at things your end, it sickens me the way eircom support conduct their business ie its always the users fault and never eircoms :rolleyes:

Please get your technicians to run the same tests as they done in December, back then it turned out to be a fault with a card in Portlaoise.
Despite my emails to senior eircom staff, official complaints, numerous calls to support and some support manager this was never noticed.
For nine months i was spun the same usual jargen you have just spun when all along i was correct and it was eircoms incompetence and inability to track down a fault that was the real problem - not anything my end then and not anything me end now.

Come off it now and please treat me fairly here,ive been more than fair with you guys, i could have refused to pay my bill for nine months as it was proved i was receiving a sub standard service for nine months.

Now after all of that, when i tell you now there is an issue again you have the bare faced cheek to spin me same old rubbish yet again is absolutely incredible.

Did you even read this thread?

Incredible simply incredible the level of incompetence displayed yet again from eircom.

I make no apologies for my tone, im very angry that STILL AFTER ALL THATS GONE ON you still try to fob me off with the usual - its a problem your end responses.
Sort this out ASAP or lose yet another customer of many many years.

eircom: Ant

Hi Dcully,

Thanks again.

I can request Technical Support open a case for you. However Support are generally required to do some basic checks first, while you are on the phone with them. They can then make a decision based on this, whether it is necessary to escalate to an engineer. It also helps locate the problem quickly and speeds up a resolution.

If you don't wish to call Technical Support, or if you don't wish to do the troubleshooting, don't worry. I can still request that Broadband Support escalate your case.

In order to do this, can you confirm whether you accept call out charges if the fault is found to be non-eircom?

Can you also confirm the mobile phone contact number you wish to be contacted on if an engineer needs to phone you directly.

As soon as you have given us this information I can request Technical Support open a case and have this escalated for you.

Regards
Ant

Dcully wrote: »

Oh come off it, have you read the rest of this thread at all?




My pc sits right beside my broadband socket i had it installed that way.


1 . Im not stupid, when im doing speed tests i make sure my other devices are powered off, this is a given and goes without stating.

2 .As far as ringing support, not going to happen, ive learned over the years to stay well clear, again i point you to read this thread in full.

3 .This is an eircom support forum is it not, im raising the issue here because ive never got anywhere ringing support.





The very fact you seem to think those pings are not bad speak volumes of eircom, they are terrible and absolutely NO reflection on other device, i have 2 smartphones and a netbook connected, as ive said already when i run tests these devices are powered off.

Again i urge you to read this thread in full, i know when my connection is not performing, its nothing to do with other devices or software,im knowledgeable enough and know my way around computers and internet enough to know when i have an issue, surely i have proved this already in this thread.

Initially you folks tried to tell me there was no problem with speeds in monasterevin until i forced the issue only to be proved correct.

Please dont spin me the usual jargen that you read from your little manual, get out there and take a look at things your end, it sickens me the way eircom support conduct their business ie its always the users fault and never eircoms :rolleyes:

Please get your technicians to run the same tests as they done in December, back then it turned out to be a fault with a card in Portlaoise.
Despite my emails to senior eircom staff, official complaints, numerous calls to support and some support manager this was never noticed.
For nine months i was spun the same usual jargen you have just spun when all along i was correct and it was eircoms incompetence and inability to track down a fault that was the real problem - not anything my end then and not anything me end now.

Come off it now and please treat me fairly here,ive been more than fair with you guys, i could have refused to pay my bill for nine months as it was proved i was receiving a sub standard service for nine months.

Now after all of that, when i tell you now there is an issue again you have the bare faced cheek to spin me same old rubbish yet again is absolutely incredible.

Did you even read this thread?

Incredible simply incredible the level of incompetence displayed yet again from eircom.

I make no apologies for my tone, im very angry that STILL AFTER ALL THTAS GONE ON you still try to fob me off with the usual - its a problem your end responses.
Sort this out ASAP or lose yet another customer of many many years.

eircom: Tony

eircom: Ant wrote: »

Hi Dcully,

Thanks again.

I can request Technical Support open a case for you. However Support are generally required to do some basic checks first, while you are on the phone with them. They can then make a decision based on this, whether it is necessary to escalate to an engineer. It also helps locate the problem quickly and speeds up a resolution.

If you don't wish to call Technical Support, or if you don't wish to do the troubleshooting, don't worry. I can still request that Broadband Support escalate your case.

In order to do this, can you confirm whether you accept call out charges if the fault is found to be non-eircom?

Can you also confirm the mobile phone contact number you wish to be contacted on if an engineer needs to phone you directly.

As soon as you have given us this information I can request Technical Support open a case and have this escalated for you.

Regards
Ant

Hi Dcully
How was connection over the weekend?

Have spoken to Ant and advised of the action we took back in Dec. Ant has logged this to the exchange technical section for further investigation. At this stage however we have not been able to identify an issue here.
Are you aware of anyone else in your area reporting same problem this time??
If no issue is located within exchange then we will have to examine connection from exchange to house, although I can not see any problem there.
Hope to have some answer on this by mid week.

The testing instructions issued are the standard tests we ask customers to carry out and can be helpfull in many cases in locating problem. We find the majority of speed issues can be resolved through this process and therefor nrgates need to send tech to premises, ( for which you may incur call out fee). Many of our users, especialy on Boards.ie, are tech savvy and may already know exactly how to test for themselves, but for many others these testing proceedures are new and can be helpful.

Will be in contact as soon as we can.
Tony

Dcully

Thanks Tony, things seemed okay over the weekend, however i was not online much.
Ill keep an eye out over the next few nights,ill test things out @ peak hours to see whats what.
Ill let you know here either way.

Many of our users, especialy on Boards.ie, are tech savvy and may already know exactly how to test for themselves, but for many others these testing proceedures are new and can be helpful.

Thats my point, i see little point in me contacting support when i know myself if there are issues.
There was definitely something amiss last week for a period although nowhere near as severe as last year.
As i say Tony ill let you know if theres any issues tonight or next few nights.

eircom: Tony

Dcully wrote: »

Thanks Tony, things seemed okay over the weekend, however i was not online much.
Ill keep an eye out over the next few nights,ill test things out @ peak hours to see whats what.
Ill let you know here either way.




Thats my point, i see little point in me contacting support when i know myself if there are issues.
There was definitely something amiss last week for a period although nowhere near as severe as last year.
As i say Tony ill let you know if theres any issues tonight or next few nights.

Hi Dcully
yes thanks, let me know how these tests go. As I mentioned in last post have sent to the exchange techs so hoping to hear from them mid week.
Have you spoken to anyone else in your area that reports same problems this time?
Tony

Dcully

eircom: Tony wrote: »

Hi Dcully
yes thanks, let me know how these tests go. As I mentioned in last post have sent to the exchange techs so hoping to hear from them mid week.
Have you spoken to anyone else in your area that reports same problems this time?
Tony

No i havent spoke to anyone as its pretty early days so to speak compared to nine months the last time.

eircom: Tony

Dcully wrote: »

No i havent spoke to anyone as its pretty early days so to speak compared to nine months the last time.

No problem Dcully
just trying to gather as much info as I can on this. A stich in time saves nine....;)
Tony

Dcully

Hi Tony just to let you know things were fine the last two nights, i wasnt online much but when i was pings and general speeds were fine thank God.
I was pinging boards.ie and some more Irish servers at 13ms-15ms @ peak hours just like during the day

eircom: Tony

Dcully wrote: »

Hi Tony just to let you know things were fine the last two nights, i wasnt online much but when i was pings and general speeds were fine thank God.
I was pinging boards.ie and some more Irish servers at 13ms-15ms @ peak hours just like during the day

I am relieved to hear this Dcully as did not identify an issue this time.
I hope all goes well and let me know if any change.
Happy Paddy's day.:D
Tony