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Use Exposure Customer Support

  • 09-11-2010 2:56pm
    #1
    tunney
    Registered Users, Registered Users 2 Posts: 12,584 ✭✭✭✭


    I have quite a few Exposure lights and I use a three cell piggy back for the long night rides (6hrs) on my last one the front fell off the piggyback and I need to repair it. I emailed them to ask if they had any suggestions about what materials to use to fashion a replacement front.

    Their response was almost immediate and was "Oh sorry about that David, please send it back to us."

    Customer service - what so many companies have forgotten.


Comments

  • #2
    Morgan
    Registered Users, Registered Users 2 Posts: 2,481 ✭✭✭Morgan


    Good to hear, as I have one on the way.

    6 hour night rides though? When do you sleep?


  • #3
    ryan_sherlock
    Registered Users, Registered Users 2 Posts: 885 ✭✭✭ryan_sherlock


    Mel and I have great experience with Exposure lights over the years - I seldom night ride but when I do, they have worked well and never gave an issue.

    Glad to hear the customer service matches up well too - I have met some of the guys at the Cycle Show and various 24hr events and they seemed cool.


  • #4
    tunney
    Registered Users, Registered Users 2 Posts: 12,584 ✭✭✭✭tunney


    We are a one car family and the only time we ever "miss" having a second car is when the OH heads to the in laws in Cavan at the weekend. I follow them down after work on a Friday and I hate buses. So I ride. Only 1.5-2 hours slower than getting to the bus station, getting a ticket, getting the bus, getting off the bus and getting collected from the bus station. Plus its my long ride done with no family impact.


  • #5
    tunney
    Registered Users, Registered Users 2 Posts: 12,584 ✭✭✭✭tunney


    I have a few Use exposure lights. I use a MaxxDaddy with a 3-cell piggy back to get the full burn for 6 hour rides at night.

    I never had any issues with them until the front of my piggy back fell off. I emailed them about it, mainly to ask did they have a recommended material to use to repair. The response was quick and pleasant. It was to be sent back to them immediately for repair. It was well out of warranty. I got it back repaired very quickly after that.

    Well impressed.


  • #6
    Raam
    Registered Users, Registered Users 2 Posts: 14,317 ✭✭✭✭Raam


    Didn't you post something like this before? Is this another broken one or a different one?


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  • #7
    tunney
    Registered Users, Registered Users 2 Posts: 12,584 ✭✭✭✭tunney


    Raam wrote: »
    Didn't you post something like this before? Is this another broken one or a different one?

    Nah - first issue with the lights. I have posted a few times before about good customer support experiences though.


  • #8
    Beasty
    Administrators, Social & Fun Moderators, Sports Moderators Posts: 77,703 Admin ✭✭✭✭✭Beasty


    Oh no I didn't ...

    Oh yes you did ....:p


  • #9
    tunney
    Registered Users, Registered Users 2 Posts: 12,584 ✭✭✭✭tunney


    Beasty wrote: »
    Oh yes you did ....

    So i did. So i did. same problem with the lights though. Damn i need more sleep


  • #10
    Beasty
    Administrators, Social & Fun Moderators, Sports Moderators Posts: 77,703 Admin ✭✭✭✭✭Beasty


    I've got to say the max-Daddy is a fantastic light - I've never had a problem with mine, and it's great for picking out all the new potholes that are appearing


  • #11
    Lumen
    Registered Users, Registered Users 2 Posts: 31,143 ✭✭✭✭Lumen


    I also had no issue getting a refund on my €180 USE Joystick when it failed completely after a couple of weeks of use.


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  • #12
    tunney
    Registered Users, Registered Users 2 Posts: 12,584 ✭✭✭✭tunney


    Lumen wrote: »
    I also had no issue getting a refund on my €180 USE Joystick when it failed completely after a couple of weeks of use.

    Emmm some cavities just cannot be lit up. I believe that they have now changed the warranties not to cover "use as a suppository".


  • #13
    Lumen
    Registered Users, Registered Users 2 Posts: 31,143 ✭✭✭✭Lumen


    tunney wrote: »
    Emmm some cavities just cannot be lit up. I believe that they have now changed the warranties not to cover "use as a suppository".

    I must defer to your expertise in the field of rectal illumination, as usual.


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