Pixmania - Disasterous

DVD-Lots

I ordered nearly €400 worth of PC bits on Weds evening and all arrived at lunchtime today so I am quite happy with the service so far, however I will not judge their customer care qualities until something goes wrong, which is bound to happen from the comments seen here!!!!!

William72

I've seen a lot of bad press on boards about pixmania but at this stage I reckon I've used them at least 5 or 6 times and they have been excellent every time - I must be very lucky. Yesterday/today was the best - ordered a camera at 11.50 yesterday morning - arrived at my door (via France and Germany) at 9.30 this morning - thats pretty impressive....

Burkatron

Burkatron wrote: »

Pixmania are an absolute sham of a company with 0 customer service!
It took a 10 day "investigation" for them to copy & paste Beposts delivery status that I already have access to! They also tried to tell me the parcel has been delivered & I was a liar. Nice one, considering there's no POD & update on beposts deliveries status since the 9th of December.Inept doesn't begin to describe them!
I am impressed how fast they responded when I sent them a mail about getting consumer affairs involved so anyone with a problem take note of that! Hopefully the CC company will withold payment or sort it for me. They shouldn't be allowed get away with this blatant attempted robbery!:mad:

Just an update on the outcome of my situation with Pixmania

I gave them a call everyday for a week between the 3rd to the 7th regarding the situation with the camera. On the 10th of January the finally located the camera & told me I could pick it up from the courier depot in Ballymount! This would involve me having to take 3 hours off work to collect a camera I've told them atleast 20 times I don't want & I'd also paid courier fees! The moron on the phone couldn't understand this!

I had to argue with a CSA for 30 minutes to speak to his supervisor as he was such a moron I couldnt deal with him anymore. Escalation with Pixmania seems to be an issue! They must beat the CSA's the way he resisted!

I was also promised call backs on 3 separate occassions, twice by the supervisor (can I name him for anyone that needs to speak to him) which on all occassions never happened. I kept getting told the camera had to be checked back into the warehouse & checked for damage before we could receive a refund!!
WTF? I never received the camera, this shouldn't be the case.

Finally BOI (for once the banks worked in my favour) & paypal refunded the money & are pursuing Pixmania for the money!
No resolution was made by Pixmania & they've failed to contact us since...Not that we'd bother taking their calls!

This is my 1st & Last time dealing with them!
Thanks for nothing Pixmania :pac:

slave1

I've purchased TV's, a Dyson, various computer, electrical and appliances from Pixmania across the years without issue, folk have a tendency to post negative experiences (especially on a Consumer Issues forum) moreso that positive ones, just thought I'd post a postive experience.

Kintarō Hattori

I bought a €1000 camera from them last year and had it in less than 48 hours. I'd certainly give them another whirl should I need anything in the future.