Recent home email problem, old Eircom customer with Vodafone

bogman

Thanks for taking your time to read this, been with Vodafone abt 2 years and use Outlook Express
Settings
Been using my eircom email address for years
Incoming mail server POP3
Incoming mail (POP3) webmail.eircom.net
Outgoing mail (SMTP) mail.vodafone.ie

This is the error I see when I try to logon using Outlook Express

The server responded with an error. Account: 'Charles ********', Server: 'webmail.eircom.net', Protocol: POP3, Server Response: '-ERR ', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC90

I am not getting any email since around Dec 1st, when I try to retrieve it I have an error, has anything changed recently or do I need to change a setting
Thanks..............Charles

bogman

Need to know is the setting for incoming mail (POP3) webmail.eircom.net please and has there been other changes for POP3 users recently
Charles

kmick

Can you access the account via webmail in your browser? Mine is working fine via the iphone.

bogman

Browser is working fine with my PC, its Outlook Express that is the problem, it stopped receiving incoming mail from the Eircom server a few weeks back, gmail account works away, no response from Eircom to this post yet

roast

Try changing the incoming mail server to mail1.eircom.net

bogman

Thanks, tried mail1.eircom.net but to no avail, looking forward to the Eircom rep's reply to this

eircom: Eleanor

bogman wrote: »

Thanks, tried mail1.eircom.net but to no avail, looking forward to the Eircom rep's reply to this

Can you PM me your eircom account details today please, I need to refer your query to my colleagues in Eircom. Net

Thank You

Eleanor

bogman

Done, thanks for passing that on Eleanor

mrsbouquet

I am having similiar problems since 1st December, I can send and receive through eircom only but I prefer microsoft outlook express and had been using this only up to 1st December for the past few years. I cannot send or receive through microsoft now for some reason. Has anyone any suggestions as to why this happened and any idea how to fix it please.

roast

What version of outlook do you use? Express, 2003, 2007, 2010?

Depending on which one you have, the server addresses may need to be changed in your settings.

bogman

Using Outlook Express 6 and have changed nothing other than Incoming mail setting (POP3) Roast

mrsbouquet

I am exactly the same Outlook Express 6

eircom: Eleanor

mrsbouquet wrote: »

I am exactly the same Outlook Express 6

Hello, to everyone on this thread who is experiecning a problems accessing Outlook,

I have spoken to my colleague in Support, the best way to ensure that you can use Outlook is

Go to

http://support.eircom.net/search/?query=Outlooke+Express&kb=bb&source=searchbar&searchTab=supportsite

or tutorial

http://support.eircom.net/images/videoTutorial/set_up_email/setup_mail.html

Please be advised that the outgoing mail server needs to be the one your telphone provider is using.

Hope this helps


Eleanor

bogman

At least you tried Eleanor but my question has in no way been answered by the support team, can you try again and ask them these two simple questions

(1) Is the following following settings correct for Outlook Express 6 for for a non Eircom customer

Incoming mail (POP3) webmail.eircom.net

(2)Does Eircom support POP3 using Outlook Express 6 for a non Eircom customer


At the moment the only way I can access my mail is from here

https://secure.eircom.net/email

Thanks Charles

eircom: Ant

bogman wrote: »

At least you tried Eleanor but my question has in no way been answered by the support team, can you try again and ask them these two simple questions

(1) Is the following following settings correct for Outlook Express 6 for for a non Eircom customer

Incoming mail (POP3) webmail.eircom.net

(2)Does Eircom support POP3 using Outlook Express 6 for a non Eircom customer


At the moment the only way I can access my mail is from here

https://secure.eircom.net/email

Thanks Charles

Hi bogman,
Thanks for contacting the eircom on boards Forum.
Elle has passed your query on to me.
If you could PM me your eircom email address, I can test your email account here using a 3rd party email client.

It won't matter if you’re a non-eircom customer at present.
All our settings for email and for setting up on different email clients are on the following URL :http://bit.ly/gbzFhK

Let me know if you need further assistance and if so, please PM your email address.

Regards
Ant

bogman

Thanks Ant, other than that I may have overlooked a setting

Under Tools/Accounts/my default account/properties/servers/account name
Does this have to include @eircom.net
Thanks...Charles

From the tutorial

it is always the part before the '@' symbol of the e-mail address

bogman

Sorted Ant, took ur advice, not sure which the culprit was, Avast antivirus or Online armor, switched both off and it works, thanks a million for your help, will rectify later, interesting because my gmail account worked fine all along with Outlook


Settings as ever

Incoming webmail.eircom.net
Outgoing mail.vodafone.ie



Charles

mrsbouquet

Thanks Ant or your help, I disabled my anti virus which is avast and the e mails came through, so I guess I either do this when I want to receive mail or change to another anti virus.
Your help was much appreciated.

eircom: Tony

mrsbouquet wrote: »

Thanks Ant or your help, I disabled my anti virus which is avast and the e mails came through, so I guess I either do this when I want to receive mail or change to another anti virus.
Your help was much appreciated.

Hi mrsbouquet / bogman

Glad we (Ant) were able to help.:) I will pass on your thanks to him.
Tony