Meteor refund refusal

TheIrishGrover

You could send a mail but you had no legal rights to a refund and the store did absolutely nothing wrong so you probably won't (and shouldn't) get any kind of compensation. It's unfortunate but do not listen to jimmynokia's rambelings. He is totally and completely incorrect

MyKeyG

tophurler wrote: »

I managed to sell the phone on adverts, but should I still make a formal complaint to the Meteor Head Office? One thing for sure I won't be having any dealings with that company in the future

Yes a complaint is probably a bit strong since they didn't do anything. You could send a letter outlying the confusion between what you were told on the phone and what you were told in the store. You could also express disappointment that Meteor do not reflect the practise of other stores considering Christmas is often a time of multiple or unwanted gifts. In reality all you'll probably get back is a pre-written mail merge apology.

anton

I had similar issue with Meteor in the last couple of days. I wanted to get a refund for HTC Wildfire under their 14 days change-of-mind warranty (phone was open and used for a few days, but I kept all cables and packaging).

Before dropping down to a store, I decided to give 'em a ring to see what would they say. The manager at the store was insisting that they don't do such refunds, even after I rang customer support and they said that indeed they do. Store manager was saying that customer support is not aware of the store's T&C, etc.

I called customer support the second time and was told to simply go to the store and call 'em if store personnel refuses to refund.

In the end I was fully refunded for the phone.

Jackobyte

anton wrote: »

I had similar issue with Meteor in the last couple of days. I wanted to get a refund for HTC Wildfire under their 14 days change-of-mind warranty (phone was open and used for a few days, but I kept all cables and packaging).

Before dropping down to a store, I decided to give 'em a ring to see what would they say. The manager at the store was insisting that they don't do such refunds, even after I rang customer support and they said that indeed they do. Store manager was saying that customer support is not aware of the store's T&C, etc.

I called customer support the second time and was told to simply go to the store and call 'em if store personnel refuses to refund.

In the end I was fully refunded for the phone.

Is that warranty only on their online store or does it include instore purchases? I'm unsure over a purchase and this would be awesome!

anton

It was unclear to me as well, the return policy on the website seems to apply to online purchases only, and guys at the store will tell you that 'No, sorry, we don't do that'. But in fact, 14 days 'refund if you didn't like it' _applies_ to phones purchased in brick&mortar stores. Just don't let salespeople mislead you, and call 1890 808 585 if in doubt.

Jackobyte

anton wrote: »

It was unclear to me as well, the return policy on the website seems to apply to online purchases only, and guys at the store will tell you that 'No, sorry, we don't do that'. But in fact, 14 days 'refund if you didn't like it' _applies_ to phones purchased in brick&mortar stores. Just don't let salespeople mislead you, and call 1890 808 585 if in doubt.

I asked on the Meteor Talk to Us forum and they confirmed that it includes Brick & Mortar shops. Here is a link to Meteor's General Returns Policy which includes physical shops. It mentions the 14 day change of mind returns. Link

wmpdd3

There is a 14 day cooling off period on contract sales as part of the consumer credit act. This is different to the original OP's position as they had bought a pay as you go. The act only dictates what should happen to the contract(pay what you owe and walk away) it doesn't say what should happen to the phone but as long as the phone was complete and there was no physical damage, the phone shop I worked in used to take it back.


But if the phone is bought on the Internet, you have a 7 day change of mind according tot the distance selling act. But the phone must be unopened and unused as the act allows to to have the same view of the phone as if it was in a shop.

http://www.citizensinformation.ie/en/consumer_affairs/consumer_protection/consumer_rights/distance_selling.html

http://www.irishstatutebook.ie/1995/en/act/pub/0024/index.html

Jackobyte

wmpdd3 wrote: »

There is a 14 day cooling off period on contract sales as part of the consumer credit act. This is different to the original OP's position as they had bought a pay as you go.

From the meteor website:

If you change your mind about your purchase (we all do it!), you have 14 days to return it to us for a full refund.

wmpdd3

Oops, my mistake, thats v. generous of meteor!

Jackobyte

wmpdd3 wrote: »

Oops, my mistake, thats v. generous of meteor!

Very, especially since you are allowed open the packaging and play with the phone for the 14 days. Once everything that came with the phone is returned, they say that it can be returned solely due to change of mind. Topic in Meteor Customer Care forum.