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Power City Refund-store credit only?

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  • 31-12-2010 11:52am
    #1
    nudist
    Closed Accounts Posts: 157 ✭✭


    I bought a few items in power city the other day but ive actually found the exact same items 15 euro cheaper somewhere else.

    The items in question are still brand new-unopened etc-but on the receipt i got it says that 'RETURN/EXCHANGE WITHIN 28 DAYS :WILL BE OFFERED STORE CREDIT'. Is this legal-i want to get my money back plain and simple.

    Where do i stand?


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Comments

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    #2
    Gooch2k4
    Registered Users Posts: 387 ✭✭Gooch2k4


    If you change your mind, your lucky your getting your money back at all to be honest!


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    #3
    mickoneill30
    Banned (with Prison Access) Posts: 3,073 ✭✭✭mickoneill30


    nudist wrote: »
    I bought a few items in power city the other day but ive actually found the exact same items 15 euro cheaper somewhere else.

    The items in question are still brand new-unopened etc-but on the receipt i got it says that 'RETURN/EXCHANGE WITHIN 28 DAYS :WILL BE OFFERED STORE CREDIT'. Is this legal-i want to get my money back plain and simple.

    Where do i stand?

    Yes it's legal. You're only entitled to refund / repair / replacement if the item is faulty or not as described.

    Finding it cheaper somewhere else doesn't fit into that.

    Legally they don't even have to offer you a credit note, but once they've put the policy on your receipt they do.


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    #4
    whippet
    Registered Users Posts: 7,688 ✭✭✭whippet


    you actually have no rights whatsoever.

    You are not entitled to anything from PowerCity. If they offer you store credit they are doing as a manner of goodwill nothing else.

    Just because it was cheaper elsewhere makes no difference.


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    #5
    Antigone05
    Registered Users Posts: 513 ✭✭✭Antigone05


    you were happy to pay for those things at that price at that time, Powercity do not have to refund you.

    was it a online price you saw cheaper or was it a bricks and mortar store?


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    #6
    nudist
    Closed Accounts Posts: 157 ✭✭nudist


    Antigone05 wrote: »
    you were happy to pay for those things at that price at that time, Powercity do not have to refund you.

    was it a online price you saw cheaper or was it a bricks and mortar store?

    It was just 1 mins walk from the power city i went to!!!

    Im really pissed now.


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    #7
    axer
    Registered Users Posts: 5,517 ✭✭✭axer


    You have NO rights. They could legally offer to give you only 5% back if they wanted. Be happy they are even accepting them back.


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    #8
    nudist
    Closed Accounts Posts: 157 ✭✭nudist


    So i really have no rights then?

    Seems odd that i cant get a basic refund for something still new....


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    #9
    whippet
    Registered Users Posts: 7,688 ✭✭✭whippet


    nudist wrote: »
    So i really have no rights then?

    Seems odd that i cant get a basic refund for something still new....

    its not odd at all.

    you agreed to buy something off PowerCity at a price they quoted. The contract was completed and now you want to go back on it.


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    #10
    axer
    Registered Users Posts: 5,517 ✭✭✭axer


    whippet wrote: »
    its not odd at all.

    you agreed to buy something off PowerCity at a price they quoted. The contract was completed and now you want to go back on it.
    Exactly, the op would be on here bitchin if power city did not uphold their side of the contract.


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    #11
    borderlinemeath
    Registered Users Posts: 5,340 ✭✭✭borderlinemeath


    nudist wrote: »
    So i really have no rights then?

    Seems odd that i cant get a basic refund for something still new....

    Can't believe there are still consumers this naive out there in this day and age!

    Read a few of the stickys at the top of the page. Pay particular attention to the one that mentions consumer rights.


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    #12
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    There is nothing wrong with the goods - therefore Power City are under no legal obligation to you. Anything they offer you is at their discretion and is a sign of goodwill.


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    #13
    theofficepest
    Banned (with Prison Access) Posts: 45 ✭theofficepest


    is that really true though, is it? doesn't he have any comeback


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    #14
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    theofficepest wrote: »
    is that really true though, is it? doesn't he have any comeback

    He has no comeback. The goods are fit for purpose and were sold in good faith by the shop. They are under no legal obligation to refund him money for the goods.

    The only way that he might get his money back is if the shop operates a generous refunds/returns policy.


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    #15
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,497 Mod ✭✭✭✭Cabaal


    Kind of scary people have to ask about this situation, changing your mind is not a valid reason to seek a refund


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    #16
    Exclamation Marc
    Registered Users Posts: 12,040 ✭✭✭✭Exclamation Marc


    As others said, be happy you're getting store credit.

    There's nothing worse than working in a store and having misinformed customers coming into the shop and spouting out wildly incorrect consumer rights that they have a right to refund because they changed their mind.

    Unless its faulty or broken or not as described, you have zero rights, take the store credit and be happy :)


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    #17
    davo10
    Closed Accounts Posts: 6,926 ✭✭✭davo10


    There is one obvious question to be asked in all this, "OP, why did you not check the price of the item 1min away before purchasing in Power City?".

    Take responcibility for your actions and stop looking for opinions on the legality of a shop refusing to refund you when there is nothing wrong with the item which was sold as advertised, be pissed off with yourself, not the shop.


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    #18
    Bluetonic
    Registered Users Posts: 7,588 ✭✭✭Bluetonic


    Cabaal wrote: »
    Kind of scary people have to ask about this situation, changing your mind is not a valid reason to seek a refund
    It's not that scary now, it it? Some people just don't know their rights, not a sin or anything.

    Not all people have basic consumer rights awareness.


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    #19
    borderlinemeath
    Registered Users Posts: 5,340 ✭✭✭borderlinemeath


    Bluetonic wrote: »
    It's not that scary now, it it? Some people just don't know their rights, not a sin or anything.

    Not all people have basic consumer rights awareness.

    Your quite right, not all people have basic consumer rights awareness - instead they have a false sense of entitlement.


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    #20
    Kensington
    Closed Accounts Posts: 3,683 ✭✭✭Kensington


    Bluetonic wrote: »
    It's not that scary now, it it? Some people just don't know their rights, not a sin or anything.

    Not all people have basic consumer rights awareness.
    Unfortunately for shop staff it tends to be those least aware who are most vocal about it!


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    #21
    P. Breathnach
    Registered Users Posts: 12,089 ✭✭✭✭P. Breathnach


    Kensington wrote: »
    Unfortunately for shop staff it tends to be those least aware who are most vocal about it!

    I don't disagree, but their lack of knowledge is often matched by a corresponding ignorance on the part of shop staff (some of whom have been "trained" on dealing with consumer complaints).


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    #22
    Exclamation Marc
    Registered Users Posts: 12,040 ✭✭✭✭Exclamation Marc


    P. Breathnach wrote: »
    I don't disagree, but their lack of knowledge is often matched by a corresponding ignorance on the part of shop staff (some of whom have been "trained" on dealing with consumer complaints).

    I agree that some staff are completely wrong in the way they deal with some consumers and I have seen some awful ignorance, but most of the time its the consumers who scream "I KNOW MY RIGHTS!!!!!" and threaten the shop/cashier will all sorts of reporting to this authority and that authority and demand a refund or they won't leave the shop etc etc.


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    #23
    Bluetonic
    Registered Users Posts: 7,588 ✭✭✭Bluetonic


    borderlinemeath wrote: »
    Your quite right, not all people have basic consumer rights awareness - instead they have a false sense of entitlement.
    I suppose it's just like spelling, everyone is not perfect.


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    #24
    mad m
    Registered Users Posts: 9,005 ✭✭✭mad m


    Would Powercity have a price promise like Currys do? Maybe look in store and see. Ask them that you seen it cheaper else where and can they match it. I know you have bought stuff already but its worth a try.


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    #25
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,497 Mod ✭✭✭✭Cabaal


    Bluetonic wrote: »
    It's not that scary now, it it? Some people just don't know their rights, not a sin or anything.

    Not all people have basic consumer rights awareness.

    True but these basic rights were thought when I went to school and as already mentioned there's nothing more annoying then a very vocal very wrong customer when it comes to them believing they know their rights


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    #26
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,497 Mod ✭✭✭✭Cabaal


    mad m wrote: »
    Would Powercity have a price promise like Currys do? Maybe look in store and see. Ask them that you seen it cheaper else where and can they match it. I know you have bought stuff already but its worth a try.

    DID also have a price promise which can be seen on did.ie, but I see nothing on http://powercity.ie about them having one as well.


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    #27
    borderlinemeath
    Registered Users Posts: 5,340 ✭✭✭borderlinemeath


    Bluetonic wrote: »
    I suppose it's just like spelling, everyone is not perfect.

    :rolleyes: Grammar police out in force.

    Back on topic - The NCA have been doing a huge marketing campaign on TV/Radio to inform consumers of their rights.
    OP assumes his "rights" include an automatic refund.
    A classic example of misinformation, either assumed or passed on by word of mouth, just as portrayed in the advertisments.
    In fact when I read the thread at first - I immediately thought of the ad and the characters in it.

    Advertising works!


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    #28
    dudara
    Registered Users Posts: 33,518 ✭✭✭✭dudara


    Bluetonic wrote: »
    I suppose it's just like spelling, everyone is not perfect.

    @Bluetonic - you should know better than that. Please don't do that again.

    dudara


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    #29
    Bluetonic
    Registered Users Posts: 7,588 ✭✭✭Bluetonic


    Cabaal wrote: »
    True but these basic rights were thought when I went to school
    Ignorantly you presume everyone had the same education you did.

    Have some tolerance and understanding.


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    #30
    Guy:Incognito
    Registered Users Posts: 38,247 ✭✭✭✭Guy:Incognito


    Bluetonic wrote: »
    Ignorantly you presume everyone had the same education you did.

    Have some tolerance and understanding.

    Is that not the point of a uniform curriculum and requiring kids to stay in school at least until they are 16?


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    #31
    Forest Master
    Registered Users Posts: 1,466 ✭✭✭Forest Master


    Bluetonic wrote: »
    Ignorantly you presume everyone had the same education you did.

    Have some tolerance and understanding.
    Eh, it's taught in Junior Cert commerce (aka Business Studies) - everyone does this in secondary school. I learned my basic consumer rights in 1st year when I was 13.


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