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Technical Support in Microsoft

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  • 31-12-2010 12:42pm
    #1
    Microsoftie
    Closed Accounts Posts: 1 ✭


    Microsoft is expanding its presence in the booming world of online advertising. As a result, we are recruiting talented Technical Support Engineers (TSEs) who understand the meaning of world-class customer service and support!
    As a TSE, you will provide advanced technical support for our online advertising sales teams across the globe. The primary focus will be on Bing paid search results and display advertising on our web properties such as MSN. We are growing our team to support the Yahoo! and Microsoft Search Alliance which is a major initiative between our companies to create a competitive choice in search for advertisers and consumers. Being a TSE is a unique role that requires a blend of business savvy and deep technical skills - you will need to work closely with the advertising sales teams to understand advertiser issues and perform advanced technical troubleshooting. You will need to partner with our ad platform development team in cases where solving the advertiser problem requires a code change. You will be joining a team that is focused on results, works together to solve problems, and is committed to developing people.

    The Advertising Support team is focused on service recovery: we handle technical escalations from Microsoft Advertising sales teams and perform deep troubleshooting on advertising products and platforms. We are a global team comprised of 40+ talented Microsoft employees located in the United States, London, and Hong Kong. Right now we are focused on evolving our business to support the Yahoo! sales force as part of the Yahoo! and Microsoft Search Alliance.

    Responsibilities will include:
    Troubleshoot online content, publishing systems, APIs and related advertising tools
    Serve as a second tier troubleshooter and escalation point for advertising issues
    Work with sales teams and internal partners to gather escalation information and customer/business impact
    Communicate high priority escalations with business and development teams for accurate triage and response
    Composing timely world-wide correspondence or alerts to Sales and Clients as appropriate
    Create process or troubleshooting documentation in the support knowledge base
    Work with advertisers, agencies, and tool providers to integrate their advertising tools with adCenter and pubCenter APIs
    Coordinate with team members to manage daily team workload
    Create and run advanced SQL queries as part of troubleshooting
    Help foster innovation in tools and processes to make the team more effective and efficient

    Requirements:
    A BA or BS required
    A BS in Computer Science, Engineering or related technical discipline preferred
    Desireable skills:
    Online industry and paid search experience preferred
    A strong understanding of Windows Media Video and Flash streaming media (v6 and up) preferred
    Experience working with sales teams or end users is also desired
    https://careers.microsoft.com/JobDetails.aspx?ss=&pg=0&so=&rw=1&jid=26750&jlang=EN
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