Unable to send email

michele28564

CAn anyone help me please. the following message is appearing when I try to send email. I can receive messages but just can't send them.

An unknown error has occurred. Account: 'pop.iol.ie', Server: 'mail.vodafone.ie', Protocol: SMTP, Server Response: '421 Cannot connect to SMTP server 213.233.128.65 (213.233.128.65:25), connect error 10060', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

Any help would be greatly received.

bhickey

More details please. Was it working previously? What Internet provider are you with? What e-mail program are you using?

chin_grin

michele28564 wrote: »

Server Response: '421 Cannot connect to SMTP server 213.233.128.65 (213.233.128.65:25), connect error 10060', Port: 25, Secure(SSL): No, Server Error: 421, Error Number: 0x800CCC67

This is your problem. Try using smtp.vodafone.ie or call vodafone to see if the address has changed?

michele28564

Thanks for that bt I forgot to say I'm really useless at this sort of thing. Where do I put gmpt.vodafone.ie? Apologies for being so stupid!

bhickey

michele28564 wrote: »

Thanks for that bt I forgot to say I'm really useless at this sort of thing. Where do I put gmpt.vodafone.ie?

That would depend on what e-mail program you're using. If you would provide more infomation it would be easier to help you.

michele28564

Sorry using outlook express. Have been looking up microsoft help centre and they say click on tools and then accounts etc. but where do i find tools

Snowbat

According to Vodafone, their SMTP server is mail.vodafone.ie

mail.vodafone.ie has address 213.233.128.65


Tcptraceroute shows a routing loop. Maybe the host is down?

# tcptraceroute mail.vodafone.ie 25
Selected device eth0, address 192.168.1.5, port 41327 for outgoing packets
Tracing the path to mail.vodafone.ie (213.233.128.65) on TCP port 25 (smtp), 30 hops max
..
10 AMDGW2.arcor-ip.net (195.69.144.123) 224.139 ms 225.794 ms 225.038 ms
11 92.79.213.162 224.602 ms 221.677 ms 221.645 ms
12 85.205.25.133 223.988 ms 225.921 ms 225.223 ms
13 85.205.25.26 234.490 ms 234.389 ms 231.582 ms
14 85.205.26.122 232.293 ms 235.201 ms 232.113 ms
15 213.233.129.77 232.683 ms 231.587 ms 231.472 ms <<
16 213.233.129.69 233.096 ms 233.416 ms 232.642 ms <<
17 213.233.129.77 232.080 ms 232.645 ms 232.035 ms <<
18 213.233.129.69 234.504 ms 231.802 ms 234.667 ms <<

bhickey

michele28564 wrote: »

Sorry using outlook express. Have been looking up microsoft help centre and they say click on tools and then accounts etc. but where do i find tools

Tools would be on the menu across the top of Outlook Express.

Now can you also tell us what Internet Provider you're using (e.g. Eircom. Vofafone, UPC etc.) and what the second part of your e-mail address is, the bit after the '@'?

michele28564

Thanks for that. using vodafone and email address is xxxx@iol.ie Any help would be much appreciated

bhickey

michele28564 wrote: »

Thanks for that. using vodafone and email address is xxxx@iol.ie Any help would be much appreciated

1. In Outlook Express, click Tools > Accounts.

2. Click the Mail tab, and then double-click your e-mail account.

3. Click the Servers tab.

4. Outgoing mail server (SMTP) should be set to : mail.vodafone.ie

5. Disable any authentication for outgoing e-mail. mail.vodafone.ie is quite simple and will accept any e-mails from a Vodafone customer.

michele28564

Thanks for that. Have done all you said but same error message coming up. Thanks anyway

bhickey

michele28564 wrote: »

Thanks for that. Have done all you said but same error message coming up. Thanks anyway

Can you post a screenshot of that settings screen 'cause there's something odd going on, it should just work. Had it been working before and if so when did it stop working?

michele28564

Haven't a clue how to do that but don't worry I've troubled you enough. Thanks for all your help. Apologies for my technical incompetence.

michele28564

Would you believe my daughter just fixed it for me.

She changed outgoing server to mail.iol.ie and it seems to work for now...

Thanks again for all your help.

bhickey

michele28564 wrote: »

Haven't a clue how to do that but don't worry I've troubled you enough. Thanks for all your help. Apologies for my technical incompetence.

No need to be apologise. Hang in there 'cause this should be simple to fix. Here's an example of settings in Outlook Express :



Can you check that the Outgoing mail server (SMTP) is set to mail.vodafone.ie and that the tick-box at the bottom for 'My server requires authentication' is clear?

And can you please answer the question about whether or not it was working okay previously? This is the 3rd time I've asked

coylemj

No, I had that problem a week ago and Vodafone told me to set the SMTP server to xxx.iol.ie. Instead of xxx.vodafone.ie