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o2 Price Plan

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  • 17-01-2011 2:06pm
    #1
    Fol20
    Registered Users Posts: 3,624 ✭✭✭


    Iv been using o2's free texts price plan for over a year now.Every month a day or 2 before its due id get a text saying i need to top up within the next day or 2 or the plan will end..I never received this and i ended up spending a 10er in texts in 2 days... I called over to the shop and outline my problem and they just said its up to the customer to know when to top up. Has anyone had similar problems?:mad::mad:


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    #2
    Cabaal
    Moderators, Technology & Internet Moderators, Regional South East Moderators Posts: 28,497 Mod ✭✭✭✭Cabaal


    You knew that you had to top-up every 30 days to get the offer, yet you didn't?

    Isn't this standard across all the providers in Ireland, fair enough O2 may not have sent the reminder or they did and perhaps you deleted it but charges would still eb valid.


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    #3
    Fol20
    Registered Users Posts: 3,624 ✭✭✭Fol20


    Cabaal wrote: »
    You knew that you had to top-up every 30 days to get the offer, yet you didn't?

    Isn't this standard across all the providers in Ireland, fair enough O2 may not have sent the reminder or they did and perhaps you deleted it but charges would still eb valid.

    I havnt deleted my inbox in over a month.On the day it expired i got a text from them saying:"hi were really sorry for the problems you had last week with your o2 experience plan.we have refunded your account appologies from o2"..That was the last text i got


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    #4
    RangeR
    Registered Users Posts: 7,265 ✭✭✭RangeR


    No mobile provider in the world can guarantee that Text Messages will be delivered. It's possible that they sent it but your phone didn't receive it properly so didn't notify you.


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    #5
    krudler
    Registered Users Posts: 34,788 ✭✭✭✭krudler


    nothing they'll do, its up to you to remember when to top up, you can check your last topup online,itd be 30 days after that, simples.


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    #6
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Fol20 wrote: »
    I called over to the shop and outline my problem and they just said its up to the customer to know when to top up.

    Well, calling to the shop won't get you anywhere. The shops are for retail sales, and nothing more. They cannot help you with customer support issues.

    The reminder texts are a courtesy, but not guaranteed (because text messages can sometimes fail to get through). It's up to the customer to know the top-up schedule they need to stick to, and you can check the date you need to top up by online anyway.


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    #7
    Fol20
    Registered Users Posts: 3,624 ✭✭✭Fol20


    Iv learned my lesson now and will make sure next month :(


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    #8
    jor el
    Closed Accounts Posts: 16,713 ✭✭✭✭jor el


    Maybe a recurring alarm on your phone's calendar?


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    #9
    wmpdd3
    Registered Users Posts: 9,624 ✭✭✭wmpdd3


    Maybe you got caught out in this service issue, maybe you are not due to top up for an other while.

    http://www.boards.ie/vbulletin/showthread.php?t=2056147624

    Though the store staff should have told you about it.


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