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  • Options
    #662
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    jamesmartinirl wrote: »
    So we are 24 hours on and details sent to Tony and still no reply. So I've contacted Comreg and they have complained to them but still no response.

    I really hope this can be sorted tomorrow because my patience is worn thin and almost through at this stage.

    Hi jamesmartinirl,

    I have sent you a PM in regard to this. An email has been sent to you from an agent in our complaints team who has resolved your issue for you.

    Tony


  • Options
    #663
    orourkk3
    Registered Users Posts: 42 ✭orourkk3


    Any sign of the HTC One V being released on emobile either online or in store?


  • Options
    #664
    sf80
    Registered Users Posts: 252 ✭✭sf80


    Hello,

    I have a bill account with eMobile and I would like to add a second sim/number to the account, to have 2 numbers billing to the same account.

    Is this possible?


  • Options
    #665
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    orourkk3 wrote: »
    Any sign of the HTC One V being released on emobile either online or in store?


    Hi orourkk3,

    I will get this checked out for you and will advise.
    Grainne


  • Options
    #666
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    sf80 wrote: »
    Hello,

    I have a bill account with eMobile and I would like to add a second sim/number to the account, to have 2 numbers billing to the same account.

    Is this possible?

    Hi sf80,

    In order to do this you will need to go into astore with the person that is looking to set up the second account as the account is in your name.

    Let me know if you have any other queries.

    Tony


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    #667
    sf80
    Registered Users Posts: 252 ✭✭sf80


    eMobile: Tony wrote: »
    Hi sf80,

    In order to do this you will need to go into astore with the person that is looking to set up the second account as the account is in your name.

    Let me know if you have any other queries.

    Tony

    Thanks Tony. I'm actually looking for the second number for myself, to use in a GPS tracker device. I could use a prepay sim, but they expire so it would be much easier to have it attached to the bill account so I could forget about it and be sure it would work if the vehicle I'm putting it in is ever stolen


  • Options
    #668
    SALEENS
    Registered Users Posts: 9 ✭SALEENS


    Hi, is anybody experiencing coverage issue with eMobile in south Dublin today. I've been without a voice service all day and customer service are advising it could be out for up to 72 hrs! sMS service is intermittent. He is advising there are issues with masts in the area. Crazy outage and nothing on eMobile website regarding what's happening!


  • Options
    #669
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    SALEENS wrote: »
    Hi, is anybody experiencing coverage issue with eMobile in south Dublin today. I've been without a voice service all day and customer service are advising it could be out for up to 72 hrs! sMS service is intermittent. He is advising there are issues with masts in the area. Crazy outage and nothing on eMobile website regarding what's happening!

    Hi Saleens,

    Can you PM your mobile number and pin and exact location and I will get this checked out for you. Have you tried to switching your phone off and back on since this issue started?

    Tony


  • Options
    #670
    jossul1179
    Registered Users Posts: 90 ✭✭jossul1179


    Hello I get almost no signal at my home in Dun Laoghaire. I was wondering since I in a 18 month contract with E-mobile if there is an option for Wifi Calling. The handset I have is the BlackBerry Bold 9900 which supports it. Is this an option with e-mobile or something that could be done in the future?


  • Options
    #671
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    jossul1179 wrote: »
    Hello I get almost no signal at my home in Dun Laoghaire. I was wondering since I in a 18 month contract with E-mobile if there is an option for Wifi Calling. The handset I have is the BlackBerry Bold 9900 which supports it. Is this an option with e-mobile or something that could be done in the future?

    Hi jossul,

    I have just got confirmation from our technical team that you can use wifi calling on our network. I would advise to do this over a wifi network as data charges would be expensive.

    Tony


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    #672
    jossul1179
    Registered Users Posts: 90 ✭✭jossul1179


    eircom: Tony wrote: »
    Hi jossul,

    I have just got confirmation from our technical team that you can use wifi calling on our network. I would advise to do this over a wifi network as data charges would be expensive.

    Tony

    I'm sorry if my first question was not specific enough, but are you saying the the network supports UMA/WiFi calling? My phone is not showing it as a supported feature on e-mobile.


  • Options
    #673
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    jossul1179 wrote: »
    I'm sorry if my first question was not specific enough, but are you saying the the network supports UMA/WiFi calling? My phone is not showing it as a supported feature on e-mobile.

    Hi jossul1179,

    I can advise that yes eMobile do support Wifi Calling on our network. If you are having issues setting this up I would advise contacting either blackberry support or by going to a store who can assist you.

    Tony


  • Options
    #674
    Dr Nic
    Closed Accounts Posts: 1,323 ✭✭✭Dr Nic


    Hi Tony,
    How long does the half price emobile/eircom billpay offer last for? Im with meteor for another 2 months and dont want to double pay a bill...
    Thanks!


  • Options
    #675
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    Dr Nic wrote: »
    Hi Tony,
    How long does the half price emobile/eircom billpay offer last for? Im with meteor for another 2 months and dont want to double pay a bill...
    Thanks!

    Hi Dr Nic,

    Can you advise what plan you are referring to? Did you receive information on an offer?

    Tony


  • Options
    #676
    Dr Nic
    Closed Accounts Posts: 1,323 ✭✭✭Dr Nic


    Its the unlimited plan here:
    http://www.boards.ie/vbulletin/showthread.php?t=2056638431
    http://offers.emobile.ie/voucher

    I am going for the HTC One X which is 89eur upfront for the handset with 34.50 per mon for 18mon advertised. That is fine

    However ive just gone thru the whole way to checkout on your site Tony, and it is now charging me 189euro upfront?? Why is that? I will buy the phone this minute if it 89eur, but not 189euro. Can i call into a store and avail of this deal maybe?

    I am in Limerick.
    Can you please exaplain the 189eur charge for the one X please? Thanks!


  • Options
    #677
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Dr Nic wrote: »
    Its the unlimited plan here:
    http://www.boards.ie/vbulletin/showthread.php?t=2056638431
    http://offers.emobile.ie/voucher

    I am going for the HTC One X which is 89eur upfront for the handset with 34.50 per mon for 18mon advertised. That is fine

    However ive just gone thru the whole way to checkout on your site Tony, and it is now charging me 189euro upfront?? Why is that? I will buy the phone this minute if it 89eur, but not 189euro. Can i call into a store and avail of this deal maybe?

    I am in Limerick.
    Can you please exaplain the 189eur charge for the one X please? Thanks!

    Hi Dr Nic,

    The reason why the price of the phone is showing as €189 is because you are getting the plan at a reduced price. If you go to a store to avail of this offfer the phone will cost you €199.

    Let me know if any other queries.

    Tony


  • Options
    #678
    Avox
    Registered Users Posts: 591 ✭✭✭Avox


    Is the emobile offer only open to eircom customers or anyone? :confused:


  • Options
    #679
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    Apologies if this has been answered already, browsing on mobile. Are your HTC handsets running stock HTC Android, or custom ROMs that will cause delays with updates? Specifically three HTC One X.


  • Options
    #680
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    Anyone running a HTC One X able to confirm for me?


  • Options
    #681
    eMobile: Tony
    Company Representative Posts: 424 Verified rep ✭eMobile: Tony


    dahamsta wrote: »
    Anyone running a HTC One X able to confirm for me?

    Hi dahamsta,

    I will get this checked out for you and will respond.

    Tony


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  • Options
    #682
    mariebeth
    Registered Users Posts: 892 ✭✭✭mariebeth


    Hi, just wondering how much is it to purchase the iphone on the unlimited calls/text/data special offer?


  • Options
    #683
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    mariebeth wrote: »
    Hi, just wondering how much is it to purchase the iphone on the unlimited calls/text/data special offer?

    Hi mariebeth,

    Can you advise if you wish to get the iPhone 16GB, 32Gb or the 64Gb phone and i can check this out for you.

    Tony


  • Options
    #684
    111lee7
    Closed Accounts Posts: 7 ✭111lee7


    eircom: Tony wrote: »
    Hi mariebeth,

    Can you advise if you wish to get the iPhone 16GB, 32Gb or the 64Gb phone and i can check this out for you.

    Tony


    Hi Tony, i would be interested in this deal too.. i'd be looking to get the iPhone 4s 16gb on it could u please tell me how much it would be?:D


  • Options
    #685
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    The deal is

    Plan: Select Unlimited ( normally €60 or €70 a month)

    Special Cost per month: €34.50
    SIM Only? : No, you can get a subsidised phone
    Contract Length: 18 months
    Tarriff Duration: For minimum contract (18 months) and as long as you stay on the same plan thereafter
    Offer ends: 30th June 2012
    Open to Existing emobile customers?: No
    Use online, in store or call 1800245729
    Have an eircom account number handy, it is your 'Voucher' code.

    Phone Costs
    iPhone 4S 16GB, 32GB, 64GB - 199, 299, 399
    Samsung Galaxy S2, Nexus - Free 139
    HTC One S/V Free
    HTC One X 89

    Pretty much unlimited Voice and Text and 15Gb of data, not three bad for €35 a month inc VAT!

    eMobile is crap for roaming charges but they don't lock up phones as badly as the other three operators so you can get a foreign sim into pretty much anything bar an iPhone if you must travel. I forward to a Skype in number if I am abroad.


  • Options
    #686
    111lee7
    Closed Accounts Posts: 7 ✭111lee7


    i tried with my mums account details but was told was invalid i used her accout as i dont have one of my own, im raging as i would love this offer


  • Options
    #687
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    Try your uncles and your aunties. :)


  • Options
    #688
    111lee7
    Closed Accounts Posts: 7 ✭111lee7


    haha i wish, they can be quite stuck up when they want!!


  • Options
    #689
    dahamsta
    Banned (with Prison Access) Posts: 16,659 ✭✭✭✭dahamsta


    I signed up for this without waiting for a reply on the One X, but I'd still appreciate one.

    It's a great deal but I'm not really enamoured with your comms, I signed up 2 days ago, had to prompt yesterday for an acknowledgement of receipt of my docs - kind of important with private docs like that - and I'm now waiting for an "assessment".

    I realise you're probably busy with orders, but please don't make the same mistakes Meteor have made on customer support, and make me regret not moving to Three instead of you guys at the last minute.


  • Options
    #690
    Sponge Bob
    Banned (with Prison Access) Posts: 25,234 ✭✭✭✭Sponge Bob


    dahamsta wrote: »
    please don't make the same mistakes Meteor have made on customer support
    You mean moving same to Cork???


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  • Options
    #691
    jamesmartinirl
    Registered Users Posts: 5 ✭jamesmartinirl


    So time to revisit this issue!!

    Emobile really are a disaster. I have made a comreg complaint and they won't even respond to that!

    On the 25th Of April I got an email from Dermot Walsh from the Customer Care operations department. I replied to this on the day and again on the 2nd May.

    When I got no reply I raised this with Comreg again. To date I still have not received a response and neither have Comreg.

    It would seem they have forgotten about me and are ignoring me. Well we will see how long they ignore me when I start a campaign to make all customers aware of their poor service. Maybe the fact they are so heavily in Debt they just don't care anymore.

    I have suggested a payment plan and have had no reply either accepting or rejecting this. When I attempted to port my number away they told the new network that the number didn't exist!

    Where is my number that I have a legal right to port away gone? I want a port request approved and my payment plan accepted. At this stage I really feel the bill should be wiped or a serious goodwill gesture placed on it.

    I want a reply to this and this issue resolved by the end of next week at the absolute latest. I have been without service since 16th April. Just over a month today. This is unacceptable and is a complete result of Eircom's credit control team's incompetency.

    I will be instructing my solicitor to act within the next few days if this is not resolved.

    I am also forwarding this post to, along with naming, David Hegarty and Dermot Walsh as the main contacts in this case.

    Regards
    A very angry former customer
    James Martin

    eMobile: Tony wrote: »
    Hi jamesmartinirl,

    I have sent you a PM in regard to this. An email has been sent to you from an agent in our complaints team who has resolved your issue for you.

    Tony


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