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Comments

  • Options
    #1712
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    sumo12 wrote: »
    Hi Guys
    I'm on an eMobile business plan. Can I view my account usage on My eMobile online? I don't seem to be able to access it....

    Thanks
    Hi sumo12,

    If there is more than one number on the account only the account holders number will be able view this information.

    Grainne


  • Options
    #1713
    suave.4u
    Registered Users Posts: 977 ✭✭✭suave.4u


    Hi guys,

    Two quick questions.

    1)  I have an emobile postpaid connection and the contract has ended. When i enquired with the tech support, they told me that the cost of the new phone is the same as the one advertised online.
    Is there any benefit if an existing customer takes a new phone (is there no loyalty bonus??).
    2)
    If I take a new prepaid connection, will I be getting free web texts? is there a minimu balance I should have?

    regards,


  • Options
    #1714
    Condatis
    Registered Users Posts: 651 ✭✭✭Condatis


    eMobile: Grainne wrote: »
    Condatis wrote: »
    My wife is on the 20/30 Pre-pay plan. When the monthly renewal is due she gets the usual text to notify her of this.

    There will be a further text to notify her that her bank account has been debited with €20 which has been credited to E-Mobile.

    However she can not avail of the plan until the payment is "activated". However, the activation process, typically, will not take place until about 24 hours has passed.

    If she makes any calls before activation portion of the €20 is used which means that activation can not take place because there is no longer €20 in the account.

    Several calls to Customer Service say that activation will take place within about 15 minutes. This NEVER happens.

    Therefore to enable activation she must not make calls for 24 hours - which is a nonsense. Alternatively  she can put in an additional cash sum in order to make calls which negates the principle of the 20/30 Plan.
    Hi Condatis,

    I understand that the length of time is excessive but unfortunately it can take upto 24 hours for a plan to activate. What I would advise is to schedule the top up to the day before the plan is due to activate and the plan generally activates quicker than topping up on the day the plan ends.

    Grainne
    But Grainne, E Mobile decide the dates. After 30 days the plan expires and they take €20 from the bank account. Customers can not schedule the deduction for the 29th day. This is not a matter for the customer - it is one for E Mobile systems. My point is that €20 has been credited to the E Mobile account at, say, 10.00 on day one of the Plan.

    Two hours later, the plan has not been activated, the customer makes a call and the cost comes from the €20. Now; as there is no longer €20 in the account the plan does not activate.

    Consequence: The €20 is used by later calls at standard rates which means that long before the 30 days have passed calls are barred. The customer has provided the amount required by the Plan under the timescale required but is not being accorded the benefit paid for.

    The whole point of the Plan is that calls are charged at the rate advertised. If the E Mobile systems are defective that needs to be addressed. Or should this be referred to the Regulator?


  • Options
    #1715
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    suave.4u wrote: »
    Hi guys,

    Two quick questions.

    1)  I have an emobile postpaid connection and the contract has ended. When i enquired with the tech support, they told me that the cost of the new phone is the same as the one advertised online.
    Is there any benefit if an existing customer takes a new phone (is there no loyalty bonus??).
    2)
    If I take a new prepaid connection, will I be getting free web texts? is there a minimu balance I should have?

    regards,
    Hi suave.4u,



    The prices of the phones when availing of an upgrade would usually be similar to the price that new customers pay. If you call our upgrade team on 1800303454 the agent will be able advise.



    If you change to Prepaid there is no minimum credit that you will need to avail of free webtexts.



    Grainne


  • Options
    #1716
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    Condatis wrote: »
    eMobile: Grainne wrote: »
    Condatis wrote: »
    My wife is on the 20/30 Pre-pay plan. When the monthly renewal is due she gets the usual text to notify her of this.

    There will be a further text to notify her that her bank account has been debited with €20 which has been credited to E-Mobile.

    However she can not avail of the plan until the payment is "activated". However, the activation process, typically, will not take place until about 24 hours has passed.

    If she makes any calls before activation portion of the €20 is used which means that activation can not take place because there is no longer €20 in the account.

    Several calls to Customer Service say that activation will take place within about 15 minutes. This NEVER happens.

    Therefore to enable activation she must not make calls for 24 hours - which is a nonsense. Alternatively  she can put in an additional cash sum in order to make calls which negates the principle of the 20/30 Plan.
    Hi Condatis,

    I understand that the length of time is excessive but unfortunately it can take upto 24 hours for a plan to activate. What I would advise is to schedule the top up to the day before the plan is due to activate and the plan generally activates quicker than topping up on the day the plan ends.

    Grainne
    But Grainne, E Mobile decide the dates. After 30 days the plan expires and they take €20 from the bank account. Customers can not schedule the deduction for the 29th day. This is not a matter for the customer - it is one for E Mobile systems. My point is that €20 has been credited to the E Mobile account at, say, 10.00 on day one of the Plan.

    Two hours later, the plan has not been activated, the customer makes a call and the cost comes from the €20. Now; as there is no longer €20 in the account the plan does not activate.

    Consequence: The €20 is used by later calls at standard rates which means that long before the 30 days have passed calls are barred. The customer has provided the amount required by the Plan under the timescale required but is not being accorded the benefit paid for.

    The whole point of the Plan is that calls are charged at the rate advertised. If the E Mobile systems are defective that needs to be addressed. Or should this be referred to the Regulator?
    Hi Condatis,

    I do understand that the length of time is excessive but at the moment this is the timeframe for plans to activate. I have previously passed this on.

    If you wish to change the date that the credit is taken from your bank you can do this by calling our top up direct date. It is quicker for the plan to activate if you top up the day before the plan ends.

    Grainne


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  • Options
    #1717
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Hi Reps,

    Any chance of getting this information soon? I PM'd Grainne all the required information.

    Thanks, PM
    eMobile: Grainne wrote: »
    Aron Stale Clipboard wrote: »
    eMobile: Grainne wrote: »
    Aron Stale Clipboard wrote: »
    Hello Reps,

    Can you please confirm whether eMobile log or keep any record of calls to freephone numbers - 1800, 00800, 19XX etc.?

    Regards, PM
    Hi Aron Stale Clipboard,

    Yes eMobile do keep records. You can view them on your My eMobile account.

    Grainne
    Hi Grainne,

    These calls are not itemized on my bill (all other calls are itemised). I contacted support and apparently they are unable to see these calls either.

    Can you please double check and confirm whether eMobile record details for calls made to Freephone numbers? Where can I find these details?

    Regards
    Hi Aron Stale Clipboard,

    If you wish to retrieve this information I can request for a usage report showing all calls that you made. I can send you this information for the last 3 months or alternatively if you want it for longer you will have to send a written request.

    Grainne


  • Options
    #1718
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    Aron Stale Clipboard wrote: »
    Hi Reps,

    Any chance of getting this information soon? I PM'd Grainne all the required information.

    Thanks, PM
    eMobile: Grainne wrote: »
    Aron Stale Clipboard wrote: »
    eMobile: Grainne wrote: »
    Aron Stale Clipboard wrote: »
    Hello Reps,

    Can you please confirm whether eMobile log or keep any record of calls to freephone numbers - 1800, 00800, 19XX etc.?

    Regards, PM
    Hi Aron Stale Clipboard,

    Yes eMobile do keep records. You can view them on your My eMobile account.

    Grainne
    Hi Grainne,

    These calls are not itemized on my bill (all other calls are itemised). I contacted support and apparently they are unable to see these calls either.

    Can you please double check and confirm whether eMobile record details for calls made to Freephone numbers? Where can I find these details?

    Regards
    Hi Aron Stale Clipboard,

    If you wish to retrieve this information I can request for a usage report showing all calls that you made. I can send you this information for the last 3 months or alternatively if you want it for longer you will have to send a written request.

    Grainne
    Hi Aron Stale Clipboard,

    I will get back to your PM now.

    Grainne


  • Options
    #1719
    leche solara
    Registered Users Posts: 2,156 ✭✭✭leche solara


    I see on your website here http://www.emobile.ie/phonesplansmore/phones/details/?id=223
    that it says that
     All plans include:
    • Unlimited calls to Landlines
    • Unlimited calls and texts to eMobile and Meteor numbers
    [*]

    If this is the case why are texts that I send to Meteor numbers reducing my remaining number of texts in my monthly quota? 


  • Options
    #1720
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    leche solara wrote: »
    I see on your website here http://www.emobile.ie/phonesplansmore/phones/details/?id=223
    that it says that
     All plans include:
    • Unlimited calls to Landlines
    • Unlimited calls and texts to eMobile and Meteor numbers


    [*]

    If this is the case why are texts that I send to Meteor numbers reducing my remaining number of texts in my monthly quota? 
    [*]
    Hi leche solara,



    Could you advise what plan are you signed up to I will get this checked out.



    Grainne


  • Options
    #1721
    bewhiched
    Registered Users Posts: 724 ✭✭✭bewhiched


    I am on a plan with e mobile for €34.50pm and I love it!!
    I bought a new phone will I still be able to use my new phone can I just put my SIM in it and go ahead thank you.


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  • Options
    #1722
    leche solara
    Registered Users Posts: 2,156 ✭✭✭leche solara


    eMobile: Grainne wrote: »
    leche solara wrote: »
    I see on your website here http://www.emobile.ie/phonesplansmore/phones/details/?id=223
    that it says that
     All plans include:
    • Unlimited calls to Landlines
    • Unlimited calls and texts to eMobile and Meteor numbers




    [*]

    If this is the case why are texts that I send to Meteor numbers reducing my remaining number of texts in my monthly quota? 


    [*]
    Hi leche solara,



    Could you advise what plan are you signed up to I will get this checked out.



    Grainne
    [*]
    Hi Grainne,

    The plan I am on is [font=Arial, Helvetica, sans-serif]Select 100 + Data and my remaining texts drops by 1 each time I send a text to a Meteor number, yet it says on your website that [/font]All plans include:
    • Unlimited calls to Landlines
    • Unlimited calls and texts to eMobile and Meteor numbers.  If texts to Meteor are unlimited my remaining number of texts should not reduce when I send texts to Meteor or eMobile numbers.  


  • Options
    #1723
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    bewhiched wrote: »
    I am on a plan with e mobile for €34.50pm and I love it!!
    I bought a new phone will I still be able to use my new phone can I just put my SIM in it and go ahead thank you.
    Hi bewhiched,

    Yes that is no problem. All you need to do is insert your SIM into the new phone.

    Grainne


  • Options
    #1724
    Col200sx
    Registered Users Posts: 1,728 ✭✭✭Col200sx


    Hi guys, 

    I've recently changed email providers, but still get the online bills sent to my old account.

    Can I change this to my new email account? How do I go about that?

    Thanks.


  • Options
    #1725
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    Col200sx wrote: »
    Hi guys, 

    I've recently changed email providers, but still get the online bills sent to my old account.

    Can I change this to my new email account? How do I go about that?

    Thanks.
    Hi Col200sx,

    I can change that for you here. Just PM me your mobile number, PIN and email address I will update this.

    Grainne


  • Options
    #1726
    Col200sx
    Registered Users Posts: 1,728 ✭✭✭Col200sx


    Thanks Grainne. Pm sent with details.


  • Options
    #1727
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    Col200sx wrote: »
    Thanks Grainne. Pm sent with details.
    No problem Col200sx,

    That's processed now for you.

    Grainne


  • Options
    #1728
    leche solara
    Registered Users Posts: 2,156 ✭✭✭leche solara


    leche solara wrote: »
    eMobile: Grainne wrote: »
    leche solara wrote: »
    I see on your website here http://www.emobile.ie/phonesplansmore/phones/details/?id=223
    that it says that
     All plans include:
    • Unlimited calls to Landlines
    • Unlimited calls and texts to eMobile and Meteor numbers






    [*]

    If this is the case why are texts that I send to Meteor numbers reducing my remaining number of texts in my monthly quota? 




    [*]
    Hi leche solara,



    Could you advise what plan are you signed up to I will get this checked out.



    Grainne


    [*]
    Hi Grainne,

    The plan I am on is [font=Arial, Helvetica, sans-serif]Select 100 + Data and my remaining texts drops by 1 each time I send a text to a Meteor number, yet it says on your website that [/font]All plans include:
    • Unlimited calls to Landlines
    • Unlimited calls and texts to eMobile and Meteor numbers.  If texts to Meteor are unlimited my remaining number of texts should not reduce when I send texts to Meteor or eMobile numbers.  


    [*]
    What kind of service is this?  I posted the only query of the day last Friday at 12:54.  I did not receive a reply until Monday at 12:05 asking me what plan I'm on.  I responded at 19:42 the same day.  Wednesday is now closed and I have still heard nothing.  I would not have thought that my question was too complicated.  This forum allegedly has at least 4 reps, but it appears that between them they can't answer more than 1 question per day.  This service is a waste of everyone's time.  I will look for an answer elsewhere.


  • Options
    #1729
    ct5amr2ig1nfhp
    Closed Accounts Posts: 5,019 ✭✭✭ct5amr2ig1nfhp


    Unable to view my bill again today. "Service Temporarily Unavailable" This appears to be a monthly issue with the eMobile website.


    "The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.



    Apache/2.2.3 (Red Hat) Server at myaccount.emobile.ie Port 80"


  • Options
    #1730
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    leche solara wrote: »
    leche solara wrote: »
    eMobile: Grainne wrote: »
    leche solara wrote: »
    I see on your website here http://www.emobile.ie/phonesplansmore/phones/details/?id=223
    that it says that
     All plans include:
    • Unlimited calls to Landlines
    • Unlimited calls and texts to eMobile and Meteor numbers








    [*]

    If this is the case why are texts that I send to Meteor numbers reducing my remaining number of texts in my monthly quota? 






    [*]
    Hi leche solara,



    Could you advise what plan are you signed up to I will get this checked out.



    Grainne




    [*]
    Hi Grainne,

    The plan I am on is [font=Arial, Helvetica, sans-serif]Select 100 + Data and my remaining texts drops by 1 each time I send a text to a Meteor number, yet it says on your website that [/font]All plans include:
    • Unlimited calls to Landlines
    • Unlimited calls and texts to eMobile and Meteor numbers.  If texts to Meteor are unlimited my remaining number of texts should not reduce when I send texts to Meteor or eMobile numbers.  




    [*]
    What kind of service is this?  I posted the only query of the day last Friday at 12:54.  I did not receive a reply until Monday at 12:05 asking me what plan I'm on.  I responded at 19:42 the same day.  Wednesday is now closed and I have still heard nothing.  I would not have thought that my question was too complicated.  This forum allegedly has at least 4 reps, but it appears that between them they can't answer more than 1 question per day.  This service is a waste of everyone's time.  I will look for an answer elsewhere.
    [*]
    Hi leche.solara,

    I have been unable to view this on our website. Could you provide me with the link that shows this and I will get this investigated.

    Grainne


  • Options
    #1731
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    Aron Stale Clipboard wrote: »
    Unable to view my bill again today. "Service Temporarily Unavailable" This appears to be a monthly issue with the eMobile website.


    "The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.



    Apache/2.2.3 (Red Hat) Server at myaccount.emobile.ie Port 80"
    Hi Aron Stale Clipboard,

    I will get this investigated for you. As soon as I get an update I will advise.

    Grainne


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  • Options
    #1732
    leche solara
    Registered Users Posts: 2,156 ✭✭✭leche solara


    eMobile: Grainne wrote: »
    leche solara wrote: »
    leche solara wrote: »
    eMobile: Grainne wrote: »
    leche solara wrote: »
    I see on your website here http://www.emobile.ie/phonesplansmore/phones/details/?id=223
    that it says that
     All plans include:
    • Unlimited calls to Landlines
    • Unlimited calls and texts to eMobile and Meteor numbers










    [*]

    If this is the case why are texts that I send to Meteor numbers reducing my remaining number of texts in my monthly quota? 








    [*]
    Hi leche solara,



    Could you advise what plan are you signed up to I will get this checked out.



    Grainne






    [*]
    Hi Grainne,

    The plan I am on is [font=Arial, Helvetica, sans-serif]Select 100 + Data and my remaining texts drops by 1 each time I send a text to a Meteor number, yet it says on your website that [/font]All plans include:
    • Unlimited calls to Landlines
    • Unlimited calls and texts to eMobile and Meteor numbers.  If texts to Meteor are unlimited my remaining number of texts should not reduce when I send texts to Meteor or eMobile numbers.  






    [*]
    What kind of service is this?  I posted the only query of the day last Friday at 12:54.  I did not receive a reply until Monday at 12:05 asking me what plan I'm on.  I responded at 19:42 the same day.  Wednesday is now closed and I have still heard nothing.  I would not have thought that my question was too complicated.  This forum allegedly has at least 4 reps, but it appears that between them they can't answer more than 1 question per day.  This service is a waste of everyone's time.  I will look for an answer elsewhere.


    [*]
    Hi leche.solara,

    I have been unable to view this on our website. Could you provide me with the link that shows this and I will get this investigated.

    Grainne
    [*]
    Hi Grainne,

    Here's the link to the page on the emobile site: http://www.emobile.ie/phonesplansmore/phones/details/?id=223 
    When you go that page click on the eircom customer tab or non-eircom customer tab, and you will see just below the Select 100 plan where it says:
    [*][font=Arial, Helvetica, sans-serif] [/font]All plans include:
    • Unlimited calls to Landlines

    • Unlimited calls and texts to eMobile and Meteor numbers. 


  • Options
    #1733
    Skidfingers
    Registered Users Posts: 334 ✭✭Skidfingers


    My broadband keeps dropping every 10 minutes. The DSL and Internet lights go completely off and I usually have to wait at least 5 mins to return.

    Been like this all over Xmas. Just started all of a sudden.

    Any help/advice?

    Thanks


  • Options
    #1734
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    leche solara wrote: »
    eMobile: Grainne wrote: »
    leche solara wrote: »
    leche solara wrote: »
    eMobile: Grainne wrote: »
    leche solara wrote: »
    I see on your website here http://www.emobile.ie/phonesplansmore/phones/details/?id=223
    that it says that
     All plans include:
    • Unlimited calls to Landlines
    • Unlimited calls and texts to eMobile and Meteor numbers












    [*]

    If this is the case why are texts that I send to Meteor numbers reducing my remaining number of texts in my monthly quota? 










    [*]
    Hi leche solara,



    Could you advise what plan are you signed up to I will get this checked out.



    Grainne








    [*]
    Hi Grainne,

    The plan I am on is [font=Arial, Helvetica, sans-serif]Select 100 + Data and my remaining texts drops by 1 each time I send a text to a Meteor number, yet it says on your website that [/font]All plans include:
    • Unlimited calls to Landlines
    • Unlimited calls and texts to eMobile and Meteor numbers.  If texts to Meteor are unlimited my remaining number of texts should not reduce when I send texts to Meteor or eMobile numbers.  








    [*]
    What kind of service is this?  I posted the only query of the day last Friday at 12:54.  I did not receive a reply until Monday at 12:05 asking me what plan I'm on.  I responded at 19:42 the same day.  Wednesday is now closed and I have still heard nothing.  I would not have thought that my question was too complicated.  This forum allegedly has at least 4 reps, but it appears that between them they can't answer more than 1 question per day.  This service is a waste of everyone's time.  I will look for an answer elsewhere.




    [*]
    Hi leche.solara,

    I have been unable to view this on our website. Could you provide me with the link that shows this and I will get this investigated.

    Grainne


    [*]
    Hi Grainne,

    Here's the link to the page on the emobile site: http://www.emobile.ie/phonesplansmore/phones/details/?id=223 
    When you go that page click on the eircom customer tab or non-eircom customer tab, and you will see just below the Select 100 plan where it says:
    [*][font=Arial, Helvetica, sans-serif] [/font]All plans include:
    • Unlimited calls to Landlines

    • Unlimited calls and texts to eMobile and Meteor numbers. 


    [*]
    Thanks leche.solara,

    Could you PM me your mobile number and PIN I will get this escalated for you.

    Grainne


  • Options
    #1735
    eircom: Tony
    Closed Accounts Posts: 2,226 ✭✭✭eircom: Tony


    Skidfingers wrote: »
    My broadband keeps dropping every 10 minutes. The DSL and Internet lights go completely off and I usually have to wait at least 5 mins to return.

    Been like this all over Xmas. Just started all of a sudden.

    Any help/advice?

    Thanks
    Hi Skidfingers
    can you DM your phone number and we can take a look at this for you.
    Tony


  • Options
    #1736
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    eMobile: Grainne wrote: »
    TheTorment wrote: »
    TheTorment wrote: »
    TheTorment wrote: »
    TheTorment wrote: »
    TheTorment wrote: »
    TheTorment wrote: »
    TheTorment wrote: »
    TheTorment wrote: »
    It is now 2 months since my letter was sent.

    Can someone please find out what is going on?

    This is beyond disgraceful behaviour at this stage.

    Can one of the other reps please deal with this as its obviously above Grainne's capabilities?
    Is this just being ignored?

    Is that Eircom's policy?
    Feckin joke of a customer service.
    Can someone please deal with this?
    I see whats going on here. Emobile are choosing to just ignore the fact that I sent a registered letter addressed to an individual within the company, which they have lost and failed to respond to. 

    When I try to get the matter seen to it is again ignored. When I kick up a fuss because Im annoyed that this is going on 2 months I am ignored. 

    Im someway satisfied that because this is a public forum the outrageous calamity which is Emobile customer care is here for all to see.

    Pat on the back guys. Well done. Keep up the good work.
    Still waiting.....
    and waiting..........
    Can somebody please deal with this instead of just ignoring it?
    Hi TheTorment,

    I sincerely apologise your post was not responded to. This was a mistake on my part I did not see it.

    I have escalated this numerous times to both our complaints team and also to our administration team.

    Grainne
    Hi Grainne

    Any updates?


  • Options
    #1737
    leche solara
    Registered Users Posts: 2,156 ✭✭✭leche solara


    eMobile: Grainne wrote: »
    leche solara wrote: »
    eMobile: Grainne wrote: »
    leche solara wrote: »
    leche solara wrote: »
    eMobile: Grainne wrote: »
    leche solara wrote: »
    I see on your website here http://www.emobile.ie/phonesplansmore/phones/details/?id=223
    that it says that
     All plans include:
    • Unlimited calls to Landlines
    • Unlimited calls and texts to eMobile and Meteor numbers














    [*]

    If this is the case why are texts that I send to Meteor numbers reducing my remaining number of texts in my monthly quota? 












    [*]
    Hi leche solara,



    Could you advise what plan are you signed up to I will get this checked out.



    Grainne










    [*]
    Hi Grainne,

    The plan I am on is [font=Arial, Helvetica, sans-serif]Select 100 + Data and my remaining texts drops by 1 each time I send a text to a Meteor number, yet it says on your website that [/font]All plans include:
    • Unlimited calls to Landlines
    • Unlimited calls and texts to eMobile and Meteor numbers.  If texts to Meteor are unlimited my remaining number of texts should not reduce when I send texts to Meteor or eMobile numbers.  










    [*]
    What kind of service is this?  I posted the only query of the day last Friday at 12:54.  I did not receive a reply until Monday at 12:05 asking me what plan I'm on.  I responded at 19:42 the same day.  Wednesday is now closed and I have still heard nothing.  I would not have thought that my question was too complicated.  This forum allegedly has at least 4 reps, but it appears that between them they can't answer more than 1 question per day.  This service is a waste of everyone's time.  I will look for an answer elsewhere.






    [*]
    Hi leche.solara,

    I have been unable to view this on our website. Could you provide me with the link that shows this and I will get this investigated.

    Grainne




    [*]
    Hi Grainne,

    Here's the link to the page on the emobile site: http://www.emobile.ie/phonesplansmore/phones/details/?id=223 
    When you go that page click on the eircom customer tab or non-eircom customer tab, and you will see just below the Select 100 plan where it says:
    [*][font=Arial, Helvetica, sans-serif] [/font]All plans include:
    • Unlimited calls to Landlines

    • Unlimited calls and texts to eMobile and Meteor numbers. 




    [*]
    Thanks leche.solara,

    Could you PM me your mobile number and PIN I will get this escalated for you.

    Grainne
    [*]
    Grainne, I've sent you a PM


  • Options
    #1738
    Skidfingers
    Registered Users Posts: 334 ✭✭Skidfingers


    eircom: Tony wrote: »
    Skidfingers wrote: »
    My broadband keeps dropping every 10 minutes. The DSL and Internet lights go completely off and I usually have to wait at least 5 mins to return.

    Been like this all over Xmas. Just started all of a sudden.

    Any help/advice?

    Thanks
    Hi Skidfingers
    can you DM your phone number and we can take a look at this for you.
    Tony
    Done.


  • Options
    #1739
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    Skidfingers wrote: »
    eircom: Tony wrote: »
    Skidfingers wrote: »
    My broadband keeps dropping every 10 minutes. The DSL and Internet lights go completely off and I usually have to wait at least 5 mins to return.

    Been like this all over Xmas. Just started all of a sudden.

    Any help/advice?

    Thanks
    Hi Skidfingers
    can you DM your phone number and we can take a look at this for you.
    Tony
    Done.
    Thanks Skidfingers,

    I will chase this up with Tony and we will get back to you.

    Grainne


  • Options
    #1740
    loopymum
    Registered Users Posts: 1,234 ✭✭✭loopymum


    What's the email address for cancelling my emobile account please


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  • Options
    #1741
    eMobile: Grainne
    Company Representative Posts: 690 ✭✭✭eMobile: Grainne


    loopymum wrote: »
    What's the email address for cancelling my emobile account please
    Hi loopymum,

    You will have to call our cancellation team first to give your 30 days notice and the agent will then advise you of the email address.

    Grainne


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