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eMobile: Grainne

gonzo.phd wrote: »

Hi, I gave notice of cancellation and got a confirmation that my contract is finishing on the 2nd of May. I assumed that I would have been issued a pro rata bill reflecting this but instead was billed to the 10th of May. I understand a credit may need to be issued and so have cancelled the direct debit with my bank and will make the payment by debit card once the final total due is calculated. Can someone please look into this for me?

Hi gonzo.phd,

Could you PM me your mobile number and PIN I can look into this for you.

Grainne

eMobile: Grainne

wilser wrote: »

Hi
Apologies if this has been asked before,
Do you have any idea if you will be stocking the Nokia Lumia 930 when it is released?
Also the Lumia 1520?
Thanks

Hi wilser,

We do not have plans to stock either of these phones.

Grainne

eMobile: Grainne

wilser wrote: »

Hi
Apologies if this has been asked before,
Do you have any idea if you will be stocking the Nokia Lumia 930 when it is released?
Also the Lumia 1520?
Thanks

Hi wilser,

We do not have plans to stock either of these phones.

Grainne

swht

eMobile: Grainne wrote: »

gonzo.phd wrote: »

Hi, I gave notice of cancellation and got a confirmation that my contract is finishing on the 2nd of May. I assumed that I would have been issued a pro rata bill reflecting this but instead was billed to the 10th of May. I understand a credit may need to be issued and so have cancelled the direct debit with my bank and will make the payment by debit card once the final total due is calculated. Can someone please look into this for me?

Hi gonzo.phd,

Could you PM me your mobile number and PIN I can look into this for you.

Grainne

Had you any progress looking into this for me?

Uriel.

eMobile: Grainne wrote: »

Hi romuse,

eMobile will be stocking this phone but it will not be available to buy until June.

As soon as the phone is available it will be on our website.

Grainne

Hi grainne, do emobile usually set up pre-orders for such releases or is it that it just goes live for ordering onrelease day?

eMobile: Grainne

Uriel. wrote: »

eMobile: Grainne wrote: »

Hi romuse,

eMobile will be stocking this phone but it will not be available to buy until June.

As soon as the phone is available it will be on our website.

Grainne

Hi grainne, do emobile usually set up pre-orders for such releases or is it that it just goes live for ordering onrelease day?

Hi Uriel.,



Closer to when the phone will be available our customers will be able register an interest in the phone. Just keep an eye on our website for an update.



Grainne

loopymum

Hi Grainne, were you able to process that refund to my card yet?

TrustedApple

Just wondering when will the 4.4 update will be out for the Note 3 ?. As the other networks have pushed it to there phones and there has been notting about from emobile yet ? 

Quite disappointed that i have to look into other ways to update my OS 

eMobile: Grainne

loopymum wrote: »

Hi Grainne, were you able to process that refund to my card yet?

Hi loopymum,



That refund has been requested now. It will take 10 working days for this to be processed.



Grainne

eMobile: Grainne

samapple789 wrote: »

Just wondering when will the 4.4 update will be out for the Note 3 ?. As the other networks have pushed it to there phones and there has been notting about from emobile yet ? 

Quite disappointed that i have to look into other ways to update my OS 

Hi samapple789,

This update has been sent to Samsung for approval. We have been advised this will be available in the next couple of weeks. As soon as the date is advised I will post here.

Grainne

Flaccus

Hi,

I am an eircom customer and considering a new number with emobile and getting a HTC One M8.  The tariff I was looking at is the emobile unlinited plus data.

http://www.emobile.ie/phonesplansmore/phones/details/?id=269

It says on the link above that minutes and texts are unlimited.  But at the bottom it says 'Unlimited call and text to emobile and meteor...'
Can you clarify if the tariff I am looking at is unlimited to all networks ?

Also, why no 4G for eircom customers ?  The non-eircom customer while they pay more (Select unlimited) for unlimited texts and calls, have 4G included ?


thanks

eMobile: Grainne

Flaccus wrote: »

Hi,

I am an eircom customer and considering a new number with emobile and getting a HTC One M8.  The tariff I was looking at is the emobile unlinited plus data.

http://www.emobile.ie/phonesplansmore/phones/details/?id=269

It says on the link above that minutes and texts are unlimited.  But at the bottom it says 'Unlimited call and text to emobile and meteor...'
Can you clarify if the tariff I am looking at is unlimited to all networks ?

Also, why no 4G for eircom customers ?  The non-eircom customer while they pay more (Select unlimited) for unlimited texts and calls, have 4G included ?


thanks

Hi Flaccus,

There is a plan for existing eircom customers to avail of 4G. The name of the plan is eMobile Unlimited+ dat. You can find this plan

If you click on the link above you can avail of our 4g plan.

Grainne

irishchris

Looking to switch from 3 bill pay to select unlimited sim only for 32€ am I right in assuming 4g is included in this deal. I'm a non eircom costumer btw.

eMobile: Grainne

irishchris wrote: »

Looking to switch from 3 bill pay to select unlimited sim only for 32€  am I right in assuming 4g is included in this deal. I'm a non eircom costumer btw.

Hi irishchris,

This plan is not a 4G plan. If you want to avail of 4G you would have to sign up to a 4G plan. Details of our 4G plans can be found here

Our 4G SIM Only plan is only available if you merge your eircom account with an eircom account.

Grainne

irishchris

That site is a mess. Very badly laid out describing plans. Why would I want to become an eircom customer simply to get a mobile deal with emobile? going to probably switch to meteors 4g sim only plan for 35€ https://store.meteor.ie/sim-only-plans?utm_medium=cpc&gclid=CNLj0Z3UiL4CFYWv2wod72kAhA. Any other good 4g deals around?

ilikepears

For the past week I have absolutely rubbish coverage. I have delays in sending and receiving texts. Then I try to submit this complaint on the eircom website (https://secure.emobile.ie/app/contactUsCustomer) and it won't accept my query stating that the query type box isn't filled in even though it is. :mad:

billy few mates

I've been having problems for the past few days as well, I'll be in the middle of a call and it will suddenly drop and give me the message "temporary network difficulties" (or something similar) but I can call the other person straight back, it's getting a bit annoying now. Any clues...?

eMobile: Grainne

irishchris wrote: »

That site is a mess. Very badly laid out describing plans. Why would I want to become an eircom customer simply to get a mobile deal with emobile?  going to probably switch to meteors 4g sim only plan for 35€ https://store.meteor.ie/sim-only-plans?utm_medium=cpc&gclid=CNLj0Z3UiL4CFYWv2wod72kAhA. Any other good 4g deals around?

Hi irishchris,

Sorry to hear you feel this way about our website. I will certainly pass this onto the relevant team for feedback.

Grainne

eMobile: Grainne

ilikepears wrote: »

For the past week I have absolutely rubbish coverage. I have delays in sending and receiving texts. Then I try to submit this complaint on the eircom website (https://secure.emobile.ie/app/contactUsCustomer) and it won't accept my query stating that the query type box isn't filled in even though it is. :mad:

Sorry to hear your coverage has been poor ilikepears,

Could you PM your mobile number PIN and location that this is happening in I will look into this for you.

Grainne

eMobile: Grainne

billy few mates wrote: »

I've been having problems for the past few days as well, I'll be in the middle of a call and it will suddenly drop and give me the message "temporary network difficulties" (or something similar) but I can call the other person straight back, it's getting a bit annoying now. Any clues...?

Hi billy few mates,



What locations is this happening in? Could you PM your mobile number and PIN I can check this out.



Grainne

numorouno

hi

I'm just wondering when emobile Samsung galaxy s4 users are getting an upgrade to Android kit kat 4.4 please

Thanks

eMobile: Grainne

numorouno wrote: »

hi

I'm just wondering when emobile Samsung galaxy s4 users are getting an upgrade to Android kit kat 4.4 please

Thanks

Hi numorouno,

This update is currently available. You can update OTA or through Samsung Kies. 

Grainne

suave.4u

Hi Guys,

I bought a new emobile pre paid.
I am able to login to https://myaccount.emobile.ie using the number and PIN, but when I try to top up, I am not able to register the number.
It gives me an error stating the number is not an emobile number (error: Sorry, we are unable to process this request as the mobile number you entered is not an eMobile number.).

However, I am able to login fine to https://myaccount.emobile.ie with the number.
I need to register and top up.

Regards,

eMobile: Grainne

suave.4u wrote: »

Hi Guys,

I bought a new emobile pre paid.
I am able to login to https://myaccount.emobile.ie using the number and PIN, but when I try to top up, I am not able to register the number.
It gives me an error stating the number is not an emobile number (error: Sorry, we are unable to process this request as the mobile number you entered is not an eMobile number.).

However, I am able to login fine to https://myaccount.emobile.ie with the number.
I need to register and top up.

Regards,

Hi suave.4u,



In order to top up your phone online you will need to call our top up direct team and they will assist you in activating your account. The number you can call this team on is 1743


Grainne

suave.4u

eMobile: Grainne wrote: »

suave.4u wrote: »

Hi Guys,

I bought a new emobile pre paid.
I am able to login to https://myaccount.emobile.ie using the number and PIN, but when I try to top up, I am not able to register the number.
It gives me an error stating the number is not an emobile number (error: Sorry, we are unable to process this request as the mobile number you entered is not an eMobile number.).

However, I am able to login fine to https://myaccount.emobile.ie with the number.
I need to register and top up.

Regards,

Hi suave.4u,



In order to top up your phone online you will need to call our top up direct team and they will assist you in activating your account. The number you can call this team on is 1743


Grainne

Hi Grainne,

I called them up and they topped it up for me.
But even now when I click on "top up now" and try to top it up again, it says that the number is invalid.
Also the link : "How do I register online and get free credit?" is not working.

Can you please have a look.

Regards,

eMobile: Grainne

suave.4u wrote: »

eMobile: Grainne wrote: »

suave.4u wrote: »

Hi Guys,

I bought a new emobile pre paid.
I am able to login to https://myaccount.emobile.ie using the number and PIN, but when I try to top up, I am not able to register the number.
It gives me an error stating the number is not an emobile number (error: Sorry, we are unable to process this request as the mobile number you entered is not an eMobile number.).

However, I am able to login fine to https://myaccount.emobile.ie with the number.
I need to register and top up.

Regards,

Hi suave.4u,

In order to top up your phone online you will need to call our top up direct team and they will assist you in activating your account. The number you can call this team on is 1743


Grainne

Hi Grainne,

I called them up and they topped it up for me.
But even now when I click on "top up now" and try to top it up again, it says that the number is invalid.
Also the link : "How do I register online and get free credit?" is not working.

Can you please have a look.

Regards,

Hi suave.4u,

When you spoke to this team did they give you a PIN number to access your top up account.

The correct place you need to log in can be found here

Grainne

suave.4u

eMobile: Grainne wrote: »

suave.4u wrote: »

eMobile: Grainne wrote: »

suave.4u wrote: »

Hi Guys,

I bought a new emobile pre paid.
I am able to login to https://myaccount.emobile.ie using the number and PIN, but when I try to top up, I am not able to register the number.
It gives me an error stating the number is not an emobile number (error: Sorry, we are unable to process this request as the mobile number you entered is not an eMobile number.).

However, I am able to login fine to https://myaccount.emobile.ie with the number.
I need to register and top up.

Regards,

Hi suave.4u,

In order to top up your phone online you will need to call our top up direct team and they will assist you in activating your account. The number you can call this team on is 1743


Grainne

Hi Grainne,

I called them up and they topped it up for me.
But even now when I click on "top up now" and try to top it up again, it says that the number is invalid.
Also the link : "How do I register online and get free credit?" is not working.

Can you please have a look.

Regards,

Hi suave.4u,

When you spoke to this team did they give you a PIN number to access your top up account.

The correct place you need to log in can be found here

Grainne

No. the person said that I need to contact customer care for this. She did top up for me over the phone. However, even now I am getting "
Invalid Mobile Number / Password" when I login to:

https://www.emobiletopup.ie/EircomIEExternalWeb/login.do

Also do I get any credit for this first registration?

eMobile: Grainne

suave.4u wrote: »

eMobile: Grainne wrote: »

suave.4u wrote: »

eMobile: Grainne wrote: »

suave.4u wrote: »

Hi Guys,

I bought a new emobile pre paid.
I am able to login to https://myaccount.emobile.ie using the number and PIN, but when I try to top up, I am not able to register the number.
It gives me an error stating the number is not an emobile number (error: Sorry, we are unable to process this request as the mobile number you entered is not an eMobile number.).

However, I am able to login fine to https://myaccount.emobile.ie with the number.
I need to register and top up.

Regards,

Hi suave.4u,

In order to top up your phone online you will need to call our top up direct team and they will assist you in activating your account. The number you can call this team on is 1743


Grainne

Hi Grainne,

I called them up and they topped it up for me.
But even now when I click on "top up now" and try to top it up again, it says that the number is invalid.
Also the link : "How do I register online and get free credit?" is not working.

Can you please have a look.

Regards,

Hi suave.4u,

When you spoke to this team did they give you a PIN number to access your top up account.

The correct place you need to log in can be found here

Grainne

No. the person said that I need to contact customer care for this. She did top up for me over the phone. However, even now I am getting "
Invalid Mobile Number / Password" when I login to:

https://www.emobiletopup.ie/EircomIEExternalWeb/login.do

Also do I get any credit for this first registration?

Hi,

Have you tried to register your account on this link

Grainne

marvin80

eMobile: Grainne wrote: »

marvin80 wrote: »

eMobile: Grainne wrote: »

marvin80 wrote: »

I was in an emobile store this evening looking to get the HTC M8 (€200) on the emobile unlimited + data plan (24 months). I gave all my details and the customer service rep rang to get my number ported.
When he got off the phone he told me that the credit department requested that I give a €300 deposit which I will get back after 6 months.

I've been a Meteor bill pay customer and eircom broadband customer for at least 3 years. I have a direct debit set-up for both bills and have never been late paying any of those bills.

Considering I've been a loyal customer and never had any credit issues can you explain why this €300 deposit is required?

Hi marvin80,

Any of our customers who want to open a new Bill Pay account with us are subject to credit approval and in some cases, a contract pre-payment may be requested before the contract can be fully processed.

Our store or customer care team would have no information available to them regarding your why your bill pay account application required this pre-payment. Further details can only be provided after we receive a signed written request from you.

In the letter, you will need to include the below:
- Application ID number.
- Date application made.
- Your Name.
- Your mobile number if you proceeded with the contract.
- Where you bought the phone/broadband dongle.
- Your written signature.

This request can be sent by post to our below address.
FAO Credit Control,
1 Heuston South Quarter,
St Johns Road,
Dublin 8
Upon receipt of this letter we will contact you as soon as possible though I would note it can take up to 5 to 7 working days from the time we receive your letter to process this request.

Grainne

Thanks Grainne.

I don't have the application ID number and I've tried ringing the shop but no answer.
Is it ok to send the letter without it?

Hi marvin80,

You would need to have the case id in order for this team to respond to you.

Grainne

Hi again,

I sent this letter at least two weeks ago and have still not received any reply. Can you look into it for me please?

billy few mates

Hi Grainne, 
PM sent.

It's totally random when and where it happens, might happen twice one day then not again for another few days but then again I don't really use the phone that much.